lukes 0 Posted November 26, 2023 Share Posted November 26, 2023 Hi everyone, for a few days now on Firesticks it hasn't been possible to log in to Emby Connect with a pin or even manually (loading and crashing app). I have a remote emby server. emby server: 4.8.0.60 beta this problem only occurred on firesticks (I have two of them, both the same). Am I the only one or does the fire stick need to be updated? thanks Link to comment Share on other sites More sharing options...
Luke 37347 Posted November 26, 2023 Share Posted November 26, 2023 Hi there, what exactly happens when you try? Link to comment Share on other sites More sharing options...
lukes 0 Posted November 26, 2023 Author Share Posted November 26, 2023 it stops on the pin screen, even if I click next nothing happens. After a few minutes the app closes. While if I try the manual server I enter the data: Hostname: Port: default then I log in with my credentials, the app remains blocked and closes. Link to comment Share on other sites More sharing options...
Luke 37347 Posted November 26, 2023 Share Posted November 26, 2023 What do you mean by remains blocked? Link to comment Share on other sites More sharing options...
lukes 0 Posted November 26, 2023 Author Share Posted November 26, 2023 it remains on this locked screen and after a few minutes the main menu of the firestick returns. this blocking only happens with my two fire sticks. via web or smartphone everything ok. log in and continue Link to comment Share on other sites More sharing options...
Luke 37347 Posted November 26, 2023 Share Posted November 26, 2023 Hi. Can you try sideloading our standard android app on the same device and see how that compares? https://emby.media/emby-for-android.html Thanks. Link to comment Share on other sites More sharing options...
lukes 0 Posted November 27, 2023 Author Share Posted November 27, 2023 I tried it with both the Android TV and Fire Stick apk without success. While it works with the Android Arm7 apk, I can confirm the pin, but then it asks me for the Emby Premiere subscription. I bought the app unlock for the firestick. I'm not interested in the emby premium subscription Link to comment Share on other sites More sharing options...
ebr 14975 Posted November 27, 2023 Share Posted November 27, 2023 Hi. What version of the Fire TV app do you have installed? If you hit that "Send Logs" button, does it work? Link to comment Share on other sites More sharing options...
lukes 0 Posted November 27, 2023 Author Share Posted November 27, 2023 7 hours ago, ebr said: Hi. What version of the Fire TV app do you have installed? If you hit that "Send Logs" button, does it work? yes, I tried and the send logs function worked. these are the two fire sticks with the problem. I discovered today that even an Android TV has the same problem. While from the web, from the smartphone app and from the Google Chromecast cast, it works normally. Could it be a problem with an Emby server update? ( Versione 4.8.0.60 beta ) thanks for the support Link to comment Share on other sites More sharing options...
ebr 14975 Posted November 27, 2023 Share Posted November 27, 2023 7 minutes ago, lukes said: yes, I tried and the send logs function worked. Can you tell me exactly what time you did that? Link to comment Share on other sites More sharing options...
ebr 14975 Posted November 27, 2023 Share Posted November 27, 2023 We haven't seen this in a long time but, on a whim, check the device name of the Fire stick. Make sure it doesn't have any extended characters in it like accented ones, etc. Link to comment Share on other sites More sharing options...
lukes 0 Posted November 27, 2023 Author Share Posted November 27, 2023 1 minute ago, ebr said: Can you tell me exactly what time you did that? I don't remember the exact time but I'm sure at least 2 hours ago. now I sent the logs back a few minutes ago 0.33 Link to comment Share on other sites More sharing options...
ebr 14975 Posted November 27, 2023 Share Posted November 27, 2023 I think this is your issue: 9 minutes ago, ebr said: check the device name of the Fire stick. Make sure it doesn't have any extended characters in it like accented ones, etc. Link to comment Share on other sites More sharing options...
lukes 0 Posted November 27, 2023 Author Share Posted November 27, 2023 2 minutes ago, ebr said: I think this is your issue: It has no special characters, it has always gone before. then they stopped working I double checked the fire stick is called. luca's fire TV I don't think we can even change, I've never succeeded Link to comment Share on other sites More sharing options...
lukes 0 Posted November 27, 2023 Author Share Posted November 27, 2023 ok I managed to rename the fire stick to a simple name. But he still can't log in Link to comment Share on other sites More sharing options...
ebr 14975 Posted November 28, 2023 Share Posted November 28, 2023 15 hours ago, lukes said: But he still can't log in Can you send a new log and then tell me exactly what time you did it? Link to comment Share on other sites More sharing options...
lukes 0 Posted November 28, 2023 Author Share Posted November 28, 2023 7 hours ago, ebr said: Can you send a new log and then tell me exactly what time you did it? Hi, I just sent the logs at 00:23 Italian time Link to comment Share on other sites More sharing options...
ebr 14975 Posted November 29, 2023 Share Posted November 29, 2023 Is there a VPN or proxy involved? It looks like something is modifying the data being sent back to the app. Link to comment Share on other sites More sharing options...
lukes 0 Posted November 29, 2023 Author Share Posted November 29, 2023 3 hours ago, ebr said: Is there a VPN or proxy involved? It looks like something is modifying the data being sent back to the app. Hi, no I don't use a VPN or proxy on the network. I updated emby to the latest update 4.6.0.61 but it doesn't solve Thanks Link to comment Share on other sites More sharing options...
lukes 0 Posted December 2, 2023 Author Share Posted December 2, 2023 On 11/29/2023 at 7:51 PM, lukes said: Hi, no I don't use a VPN or proxy on the network. I updated emby to the latest update 4.6.0.61 but it doesn't solve Thanks I had a friend of mine do the test with a fire stick and he also turns out to have the same problem. Isn't it necessary to update the app? It appears that emby.media/pin has problems in the verification pin Link to comment Share on other sites More sharing options...
ebr 14975 Posted December 2, 2023 Share Posted December 2, 2023 1 hour ago, lukes said: It appears that emby.media/pin has problems in the verification pin Hi. I understand that's what it may look like to you but the actual problem is that something appears to be modifying the data being sent to the app. Link to comment Share on other sites More sharing options...
Ghome413 0 Posted December 2, 2023 Share Posted December 2, 2023 I’m having the same problem is there a fix for this yet? Link to comment Share on other sites More sharing options...
t0r 0 Posted December 2, 2023 Share Posted December 2, 2023 Is there a log file I can take a look at to troubleshoot this issue further? Link to comment Share on other sites More sharing options...
Luke 37347 Posted December 2, 2023 Share Posted December 2, 2023 1 hour ago, t0r said: Is there a log file I can take a look at to troubleshoot this issue further? Hi. Can you try sideloading our standard android app on the same device and see how that compares? https://emby.media/emby-for-android.html Thanks. Link to comment Share on other sites More sharing options...
t0r 0 Posted December 2, 2023 Share Posted December 2, 2023 25 minutes ago, Luke said: Hi. Can you try sideloading our standard android app on the same device and see how that compares? https://emby.media/emby-for-android.html Thanks. This works as it won’t ask for Emby Connect but just for username and password and it also asks for Emby Premiere while the FireTV app doesn’t. Link to comment Share on other sites More sharing options...
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