Can't forward or rewind

[K3NY0 0]

Hi,

I use latest version via USB. But I still have issues. I cannot forward. It always jumps back to where I was. When I try to fast forward and press play. It buffers endlessly.

 

 

[SamES 1001]

41 minutes ago, K3NY0 said:

Hi,

I use latest version via USB. But I still have issues. I cannot forward. It always jumps back to where I was. When I try to fast forward and press play. It buffers endlessly.

 

 

Does this issue occur on all files or just this particular file?  It is rare, but I have seen examples of this occurring when there is an issue with the way the file has been encoded.

[K3NY0 0]

1 hour ago, SamES said:

Does this issue occur on all files or just this particular file?  It is rare, but I have seen examples of this occurring when there is an issue with the way the file has been encoded.

This happens with every Movie, Series 1080p or 4k.

On Windows APp or Webplayer, I am able to forward and rewind without problems

[Luke 39868]

If it's all direct playing then unfortunately it looks like the samsung video player might just be having trouble with the file. What year is your model from?

[FrostByte 5229]

13 hours ago, Luke said:

If it's all direct playing then unfortunately it looks like the samsung video player might just be having trouble with the file. What year is your model from?

The M series are from 2017.  I believe SamES has one from that year also.

[AndreiP 10]

Hi, 

I had exactly the same problem on 2 different models of Samsung TV. In order to help the community, I will explain why it happens.
 

On 11/15/2023 at 5:54 AM, SamES said:

Does this issue occur on all files or just this particular file?  It is rare, but I have seen examples of this occurring when there is an issue with the way the file has been encoded.

Basically, as SamES wrote it, it's something about the way the file has been encoded. In my case, the problem occurred with 2 different files on 2 different models of Samsung TV. Both files were in hevc (8bit). As soon as I put the same movie in h264 or another version of hevc (encoded differently), the forward or rewind function became possible. 

However, the same hevc file (that it's not possible to forward or rewind on Samsung TV) can be forward or rewind on a Sony TV, a cellphone and an android box. So, it seems that there is something wrong with the video player that uses Samsung TV. One TV it's a 2016 or 2017 model and another one it's a 2020 model. 

If someone has the same problem, you should find the same movie, but encoded differently (another version).

Edited April 24 by AndreiP

[Luke 39868]

2 hours ago, AndreiP said:

Hi, 

I had exactly the same problem on 2 different models of Samsung TV. In order to help the community, I will explain why it happens.
 

Basically, as SamES wrote it, it's something about the way the file has been encoded. In my case, the problem occurred with 2 different files on 2 different models of Samsung TV. Both files were in hevc (8bit). As soon as I put the same movie in h264 or another version of hevc (encoded differently), the forward or rewind function became possible. 

However, the same hevc file (that it's not possible to forward or rewind on Samsung TV) can be forward or rewind on a Sony TV, a cellphone and an android box. So, it seems that there is something wrong with the video player that uses Samsung TV. One TV it's a 2016 or 2017 model and another one it's a 2020 model. 

If someone has the same problem, you should find the same movie, but encoded differently (another version).

Yea keep in mind that the software people use to mux and encode files can have their own defects as well, and this can situations where some players have trouble playing them. And that is especially true on devices like smart tv's where Samsung is definitely not building their video player to be able to handle enthusiast level media.