ronstereo 0 Posted October 14, 2023 Share Posted October 14, 2023 Hello, I've been having problems with the LiveTV feature of Emby on my Samsung TV. I have an LG TV and 2 Amazon Fire TV's that are able to play Live TV with no issues. It's been occurring for quite some time but I haven't requested help until now. I've attached my logs for assistance with the issue. embyserver.txt ffmpeg-transcode-57e744ee-3fa4-4042-881b-8803e5ed2fa3_1.txt ffmpeg-transcode-ddea54f2-a530-4798-b092-5c69f27166e4_1.txt ffmpeg-directstream-17dbc16a-badd-4a3f-b478-1326526755cd_1.txt Link to comment Share on other sites More sharing options...
ronstereo 0 Posted October 14, 2023 Author Share Posted October 14, 2023 I was able to get a channel to play, the stats say it's a "Direct Play" stream. I've attached screenshots from VLC media player HGTV working and A&E not working. Hopefully this will help. Link to comment Share on other sites More sharing options...
ronstereo 0 Posted October 14, 2023 Author Share Posted October 14, 2023 Samsung TV Model: UN43TU7000FXZA Samsung Firmware: T-KSU2EAKUC-2141.2 Emby Server Version: 4.7.14.0 Emby Client Version: 1.6.5 HGTV Works on the samsung TV A&E does not work on the samsung tv Link to comment Share on other sites More sharing options...
Luke 37994 Posted October 14, 2023 Share Posted October 14, 2023 Hi, what exactly happens? Link to comment Share on other sites More sharing options...
ronstereo 0 Posted October 14, 2023 Author Share Posted October 14, 2023 Here is a photo of the error message Link to comment Share on other sites More sharing options...
Luke 37994 Posted October 15, 2023 Share Posted October 15, 2023 And it’s only for that one channel? Link to comment Share on other sites More sharing options...
ronstereo 0 Posted October 15, 2023 Author Share Posted October 15, 2023 It's multiple channels, I can only watch a few on the Samsung TV. Link to comment Share on other sites More sharing options...
SamES 925 Posted October 15, 2023 Share Posted October 15, 2023 If you make a recording of the channel that doesn't work, can you play it back OK after the recording is complete? Link to comment Share on other sites More sharing options...
ronstereo 0 Posted October 15, 2023 Author Share Posted October 15, 2023 No, I'm unable to play back the recording. Here is the media info: Link to comment Share on other sites More sharing options...
SamES 925 Posted October 15, 2023 Share Posted October 15, 2023 OK, that's good, in a good way. Can you please send me a PM to a link where I can download and test this recording? OneDrive, Dropbox, etc is fine. Link to comment Share on other sites More sharing options...
ronstereo 0 Posted October 15, 2023 Author Share Posted October 15, 2023 Message sent. Thank you for your assistance. Link to comment Share on other sites More sharing options...
SamES 925 Posted October 16, 2023 Share Posted October 16, 2023 14 hours ago, ronstereo said: Message sent. Thank you for your assistance. Thanks. This works fine for me, but I am using the Beta server. Can you please make these settings (in the User Profile Setting on the server)? Make sure you save at the bottom of the screen. Then please test playback of this file, and also try LiveTV and let me know if you still get an error. If it plays, please check the Dashboard or Stats for Nerds during playback to confirm if this is DirectPlay, transcoding, etc. Make sure you change these settings back after completing your test Link to comment Share on other sites More sharing options...
ronstereo 0 Posted October 17, 2023 Author Share Posted October 17, 2023 (edited) I'm using Docker-Emby - https://github.com/linuxserver/docker-emby I tried your settings and it didn't work (It immediately threw the error). I'm going to try and see if there is a developer/beta branch that contains the beta build of Emby. I'm also going to try the windows beta version to rule out the docker version. Update 1 (Docker-Emby): I was able to switch to the beta version. Same result as the 4.7 version. Edited October 17, 2023 by ronstereo Link to comment Share on other sites More sharing options...
ronstereo 0 Posted October 17, 2023 Author Share Posted October 17, 2023 Update 2: I downloaded the latest beta version of Emby for Windows and got the same results. Link to comment Share on other sites More sharing options...
SamES 925 Posted October 17, 2023 Share Posted October 17, 2023 Did you check on the server that those settings definitely saved? it’s possible that something is not supported on your model. I will test the sample again tonight on another tv. Link to comment Share on other sites More sharing options...
SamES 925 Posted October 17, 2023 Share Posted October 17, 2023 Is your server and TV on the same local network? Are you running through a reverse proxy? Link to comment Share on other sites More sharing options...
ronstereo 0 Posted October 17, 2023 Author Share Posted October 17, 2023 Quote Did you check on the server that those settings definitely saved? it’s possible that something is not supported on your model. I will test the sample again tonight on another tv. Yes. When the settings were changed, it would immediately fail and bring up the error screen. Quote Is your server and TV on the same local network? Are you running through a reverse proxy? Yes, my Unraid server and TV are on the same local network. No, I'm not running a reverse proxy. Link to comment Share on other sites More sharing options...
SamES 925 Posted October 17, 2023 Share Posted October 17, 2023 I've tried this on 2107 and 2022 model TV's and the emulator for your model year and I can't cause it to fail. Can you try putting the file on a USB drive, connect it direct to the TV and try playing it with the TV's built in media player? Link to comment Share on other sites More sharing options...
SamES 925 Posted October 17, 2023 Share Posted October 17, 2023 Does your TV have all the latest firmware updates? Link to comment Share on other sites More sharing options...
SamES 925 Posted October 17, 2023 Share Posted October 17, 2023 Can you please also attach server and ffmpeg logs of recent tests with the settings I provided? Thanks Link to comment Share on other sites More sharing options...
ronstereo 0 Posted October 17, 2023 Author Share Posted October 17, 2023 Quote I've tried this on 2107 and 2022 model TV's and the emulator for your model year and I can't cause it to fail. Can you try putting the file on a USB drive, connect it direct to the TV and try playing it with the TV's built in media player? I copied it to a USB drive and it plays in the TV's media player. Quote Does your TV have all the latest firmware updates? Yes, I've check for updates several times during this process. Quote Can you please also attach server and ffmpeg logs of recent tests with the settings I provided? Thanks I've attached the all the latest logs. embyserver.txt hardware_detection-63833165655.txt embyserver-63833165646.txt ffmpeg-transcode-0567b529-14c5-4707-942e-c44039bed82a_1.txt ffmpeg-transcode-4c4bb982-0bee-4b0d-a98f-1dedf20fedce_1.txt ffmpeg-directstream-4ed0b8b0-fe7a-498e-b5c0-42799c252003_1.txt Link to comment Share on other sites More sharing options...
Luke 37994 Posted October 17, 2023 Share Posted October 17, 2023 58 minutes ago, ronstereo said: I copied it to a USB drive and it plays in the TV's media player. Yes, I've check for updates several times during this process. I've attached the all the latest logs. embyserver.txt 44.29 kB · 2 downloads hardware_detection-63833165655.txt 260.75 kB · 0 downloads embyserver-63833165646.txt 166.46 kB · 1 download ffmpeg-transcode-0567b529-14c5-4707-942e-c44039bed82a_1.txt 17.68 kB · 1 download ffmpeg-transcode-4c4bb982-0bee-4b0d-a98f-1dedf20fedce_1.txt 16.73 kB · 3 downloads ffmpeg-directstream-4ed0b8b0-fe7a-498e-b5c0-42799c252003_1.txt 13.99 kB · 2 downloads Can you try installing this USB build: tizen.zip I've added a little toast popup that will slideup that will have some error info. It will display for a few seconds and then slide down. Please let us know what it says. Thanks. Link to comment Share on other sites More sharing options...
ronstereo 0 Posted October 18, 2023 Author Share Posted October 18, 2023 Quote I've added a little toast popup that will slideup that will have some error info. It will display for a few seconds and then slide down. Please let us know what it says. Thanks. Thanks Luke. I installed the build and tried both ways (allow transcoding and without transcoding) - Without - same behavior has with the previous builds. I hit play and almost immediately it will display the error message. - With - instead of the spinning wheel, it will immediately go to a black screen. No error or toast message appears, after about 10 seconds it will display the error message. I tried to pull up the stats for nerds overlay but it was blank. I've attached all the logs. embyserver.txt ffmpeg-transcode-db304d7f-d9bc-4693-8afd-700e3849c92e_1.txt ffmpeg-transcode-8a21cce2-c468-4662-b659-4cb5f4fa292c_1.txt ffmpeg-transcode-4086f148-1ea9-4d54-8ebe-35b6571c9494_1.txt ffmpeg-directstream-86f2512b-bc54-4f42-be29-3a9109401b7c_1.txt Link to comment Share on other sites More sharing options...
SamES 925 Posted October 18, 2023 Share Posted October 18, 2023 It’s probably a good idea to turn on debug logging for these tests I’m seeing a lot of these errors in your log which look like file access problems 2023-10-17 22:04:52.851 Error Server: Error processing request *** Error Report *** Version: 4.8.0.53 Command line: /app/emby/EmbyServer.dll -programdata /config -ffdetect /app/emby/ffdetect -ffmpeg /app/emby/ffmpeg -ffprobe /app/emby/ffprobe -restartexitcode 3 Operating system: Linux version 6.1.49-Unraid (root@Develop-612) (gcc (GCC) 12.2.0, GNU ld version 2.40-slack151) #1 SMP PREEMPT_DYNAMIC Wed Aug 30 09:42:35 PDT 2023 Framework: .NET 6.0.20 OS/Process: x64/x64 Runtime: app/emby/System.Private.CoreLib.dll Processor count: 16 Data path: /config Application path: /app/emby System.IO.FileNotFoundException: System.IO.FileNotFoundException: Unable to find the specified file. at Emby.Server.MediaEncoding.Api.Hls.BaseHlsService.CreateRequestFromPlaySessionId(BaseSegmentRequest segmentRequest) at Emby.Server.MediaEncoding.Api.Hls.DynamicHlsService.Get(GetHlsSegment segmentRequest) at Emby.Server.Implementations.Services.ServiceController.Execute(HttpListenerHost appHost, Object requestDto, IRequest req, Type serviceType) at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost httpHost, IServerApplicationHost appHost, IRequest httpReq, IResponse httpRes, IStreamHelper streamHelper, RestPath restPath, String responseContentType, CancellationToken cancellationToken) at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IRequest httpReq, ReadOnlyMemory`1 urlString, ReadOnlyMemory`1 localPath, CancellationToken cancellationToken) Source: Emby.Server.MediaEncoding TargetSite: System.Tuple`3[Emby.Server.MediaEncoding.Api.StreamRequest,System.String,MediaBrowser.Controller.Net.AuthorizationInfo] CreateRequestFromPlaySessionId(Emby.Server.MediaEncoding.Api.Hls.BaseSegmentRequest) 2 Link to comment Share on other sites More sharing options...
ronstereo 0 Posted October 18, 2023 Author Share Posted October 18, 2023 I enabled debug logging and tried to play the file with the test build of emby Luke supplied. embyserver.txt ffmpeg-transcode-c64259d7-dfd1-46a9-9c8d-6858ec54a4ec_1.txt ffmpeg-transcode-85c8e13b-8c91-459e-9806-b1c63fe8c842_1.txt ffmpeg-transcode-d5fa28cf-8326-4367-ad9e-bd1feeafcefe_1.txt ffmpeg-directstream-af45a7c5-e79a-4aa5-bade-04512225e9bd_1.txt hardware_detection-63833211326.txt Link to comment Share on other sites More sharing options...
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