LiveTV issues on SamsungTV

[ronstereo 0]

Hello, I've been having problems with the LiveTV feature of Emby on my Samsung TV. I have an LG TV and 2 Amazon Fire TV's that are able to play Live TV with no issues. It's been occurring for quite some time but I haven't requested help until now. I've attached my logs for assistance with the issue.

embyserver.txt ffmpeg-transcode-57e744ee-3fa4-4042-881b-8803e5ed2fa3_1.txt ffmpeg-transcode-ddea54f2-a530-4798-b092-5c69f27166e4_1.txt ffmpeg-directstream-17dbc16a-badd-4a3f-b478-1326526755cd_1.txt

[ronstereo 0]

I was able to get a channel to play, the stats say it's a "Direct Play" stream. I've attached screenshots from VLC media player HGTV working and A&E not working. Hopefully this will help.

[ronstereo 0]

Samsung TV Model: UN43TU7000FXZA

Samsung Firmware: T-KSU2EAKUC-2141.2

Emby Server Version: 4.7.14.0

Emby Client Version: 1.6.5

HGTV Works on the samsung TV

A&E does not work on the samsung tv

[Luke 37099]

Hi, what exactly happens?

[ronstereo 0]

Here is a photo of the error message
 

[Luke 37099]

And it’s only for that one channel?

[ronstereo 0]

It's multiple channels, I can only watch a few on the Samsung TV.

[SamES 891]

If you make a recording of the channel that doesn't work, can you play it back OK after the recording is complete?

[ronstereo 0]

No, I'm unable to play back the recording. Here is the media info:

[SamES 891]

OK, that's good, in a good way.  Can you please send me a PM to a link where I can download and test this recording?  OneDrive, Dropbox, etc is fine.

[ronstereo 0]

Message sent. Thank you for your assistance.

[SamES 891]

14 hours ago, ronstereo said:

Message sent. Thank you for your assistance.

Thanks.  This works fine for me, but I am using the Beta server.

Can you please make these settings (in the User Profile Setting on the server)?  Make sure you save at the bottom of the screen.

Then please test playback of this file, and also try LiveTV and let me know if you still get an error.  If it plays, please check the Dashboard or Stats for Nerds during playback to confirm if this is DirectPlay, transcoding, etc.

Make sure you change these settings back after completing your test

[ronstereo 0]

I'm using Docker-Emby - https://github.com/linuxserver/docker-emby

I tried your settings and it didn't work (It immediately threw the error). I'm going to try and see if there is a developer/beta branch that contains the beta build of Emby. I'm also going to try the windows beta version to rule out the docker version.

Update 1 (Docker-Emby): I was able to switch to the beta version. Same result as the 4.7 version.

Edited October 17, 2023 by ronstereo

[ronstereo 0]

Update 2: I downloaded the latest beta version of Emby for Windows and got the same results.

[SamES 891]

Did you check on the server that those settings definitely saved?

it’s possible that something is not supported on your model. I will test the sample again tonight on another tv. 

[SamES 891]

Is your server and TV on the same local network?  Are you running through a reverse proxy?

[ronstereo 0]

Quote

Did you check on the server that those settings definitely saved?

it’s possible that something is not supported on your model. I will test the sample again tonight on another tv. 

Yes. When the settings were changed, it would immediately fail and bring up the error screen.

Quote

Is your server and TV on the same local network?  Are you running through a reverse proxy?

Yes, my Unraid server and TV are on the same local network. No, I'm not running a reverse proxy.

[SamES 891]

I've tried this on 2107 and 2022 model TV's and the emulator for your model year and I can't cause it to fail.  Can you try putting the file on a USB drive, connect it direct to the TV and try playing it with the TV's built in media player?

[SamES 891]

Does your TV have all the latest firmware updates?

[SamES 891]

Can you please also attach server and ffmpeg logs of recent tests with the settings I provided?  Thanks

[ronstereo 0]

Quote

I've tried this on 2107 and 2022 model TV's and the emulator for your model year and I can't cause it to fail.  Can you try putting the file on a USB drive, connect it direct to the TV and try playing it with the TV's built in media player?

I copied it to a USB drive and it plays in the TV's media player.

Quote

Does your TV have all the latest firmware updates?

Yes, I've check for updates several times during this process.

Quote

Can you please also attach server and ffmpeg logs of recent tests with the settings I provided?  Thanks

I've attached the all the latest logs.

embyserver.txt hardware_detection-63833165655.txt embyserver-63833165646.txt ffmpeg-transcode-0567b529-14c5-4707-942e-c44039bed82a_1.txt ffmpeg-transcode-4c4bb982-0bee-4b0d-a98f-1dedf20fedce_1.txt ffmpeg-directstream-4ed0b8b0-fe7a-498e-b5c0-42799c252003_1.txt

[Luke 37099]

58 minutes ago, ronstereo said:

I copied it to a USB drive and it plays in the TV's media player.

Yes, I've check for updates several times during this process.

I've attached the all the latest logs.

embyserver.txt 44.29 kB · 2 downloads hardware_detection-63833165655.txt 260.75 kB · 0 downloads embyserver-63833165646.txt 166.46 kB · 1 download ffmpeg-transcode-0567b529-14c5-4707-942e-c44039bed82a_1.txt 17.68 kB · 1 download ffmpeg-transcode-4c4bb982-0bee-4b0d-a98f-1dedf20fedce_1.txt 16.73 kB · 3 downloads ffmpeg-directstream-4ed0b8b0-fe7a-498e-b5c0-42799c252003_1.txt 13.99 kB · 2 downloads

Can you try installing this USB build:

tizen.zip

I've added a little toast popup that will slideup that will have some error info. It will display for a few seconds and then slide down. Please let us know what it says. Thanks.

[ronstereo 0]

Quote

I've added a little toast popup that will slideup that will have some error info. It will display for a few seconds and then slide down. Please let us know what it says. Thanks.

Thanks Luke. I installed the build and tried both ways (allow transcoding and without transcoding)

      - Without - same behavior has with the previous builds. I hit play and almost immediately it will display the error message.

       - With - instead of the spinning wheel, it will immediately go to a black screen. No error or toast message appears, after about 10 seconds it will display the error message. I tried to pull up the stats for nerds overlay but it was blank.

I've attached all the logs.

embyserver.txt ffmpeg-transcode-db304d7f-d9bc-4693-8afd-700e3849c92e_1.txt ffmpeg-transcode-8a21cce2-c468-4662-b659-4cb5f4fa292c_1.txt ffmpeg-transcode-4086f148-1ea9-4d54-8ebe-35b6571c9494_1.txt ffmpeg-directstream-86f2512b-bc54-4f42-be29-3a9109401b7c_1.txt

[SamES 891]

It’s probably a good idea to turn on debug logging for these tests 

I’m seeing a lot of these errors in your log which look like file access problems

 

2023-10-17 22:04:52.851 Error Server: Error processing request
	*** Error Report ***
	Version: 4.8.0.53
	Command line: /app/emby/EmbyServer.dll -programdata /config -ffdetect /app/emby/ffdetect -ffmpeg /app/emby/ffmpeg -ffprobe /app/emby/ffprobe -restartexitcode 3
	Operating system: Linux version 6.1.49-Unraid (root@Develop-612) (gcc (GCC) 12.2.0, GNU ld version 2.40-slack151) #1 SMP PREEMPT_DYNAMIC Wed Aug 30 09:42:35 PDT 2023
	Framework: .NET 6.0.20
	OS/Process: x64/x64
	Runtime: app/emby/System.Private.CoreLib.dll
	Processor count: 16
	Data path: /config
	Application path: /app/emby
	System.IO.FileNotFoundException: System.IO.FileNotFoundException: Unable to find the specified file.
	   at Emby.Server.MediaEncoding.Api.Hls.BaseHlsService.CreateRequestFromPlaySessionId(BaseSegmentRequest segmentRequest)
	   at Emby.Server.MediaEncoding.Api.Hls.DynamicHlsService.Get(GetHlsSegment segmentRequest)
	   at Emby.Server.Implementations.Services.ServiceController.Execute(HttpListenerHost appHost, Object requestDto, IRequest req, Type serviceType)
	   at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost httpHost, IServerApplicationHost appHost, IRequest httpReq, IResponse httpRes, IStreamHelper streamHelper, RestPath restPath, String responseContentType, CancellationToken cancellationToken)
	   at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IRequest httpReq, ReadOnlyMemory`1 urlString, ReadOnlyMemory`1 localPath, CancellationToken cancellationToken)
	Source: Emby.Server.MediaEncoding
	TargetSite: System.Tuple`3[Emby.Server.MediaEncoding.Api.StreamRequest,System.String,MediaBrowser.Controller.Net.AuthorizationInfo] CreateRequestFromPlaySessionId(Emby.Server.MediaEncoding.Api.Hls.BaseSegmentRequest)
	
2

 

[ronstereo 0]

I enabled debug logging and tried to play the file with the test build of emby Luke supplied.

embyserver.txt ffmpeg-transcode-c64259d7-dfd1-46a9-9c8d-6858ec54a4ec_1.txt ffmpeg-transcode-85c8e13b-8c91-459e-9806-b1c63fe8c842_1.txt ffmpeg-transcode-d5fa28cf-8326-4367-ad9e-bd1feeafcefe_1.txt ffmpeg-directstream-af45a7c5-e79a-4aa5-bade-04512225e9bd_1.txt hardware_detection-63833211326.txt