moviesandtv56 0 Posted October 5, 2023 Share Posted October 5, 2023 While working on another thread port mapping issues were discovered. I would like to get these fixed so that video can be watched outside of my network. I have attached the debugging logs. My router is Asus and internet is ATT fiber. Let me know if anything else is needed. Thanks. embyserver (4).txt Link to comment Share on other sites More sharing options...
Luke 37071 Posted October 5, 2023 Share Posted October 5, 2023 Hi, did you try just configuring your port forwarding manually in your router? The automatic port mapping feature is just a convenience feature that hooks into that. Link to comment Share on other sites More sharing options...
moviesandtv56 0 Posted October 5, 2023 Author Share Posted October 5, 2023 Yes, I've tried it several times without any luck. It's set up now. Link to comment Share on other sites More sharing options...
moviesandtv56 0 Posted October 5, 2023 Author Share Posted October 5, 2023 there are two addresses on emby for remote access, one is external and one is internal. the examples show that the internal address is to be put into the router port forwarding field in the above attached example. what I'm missing is how the external address when input into a browser that is outside of my LAN knows to go go my router with the address that is provided. in any case, I did some more trouble shooting on it over the past day and can't get it to work, any help is appreciated. thanks. Link to comment Share on other sites More sharing options...
Luke 37071 Posted October 6, 2023 Share Posted October 6, 2023 Quote what I'm missing is how the external address when input into a browser that is outside of my LAN knows to go go my router with the address that is provided. Hi, that's just network routing based on ip address. It's the same idea as when someone dials you r number, it's your phone that ends up ringing instead of someone else's. So are you sure you have the right internal ip address for your router port forwarding setup? Also when trying to connect remotely, are you sure you have the right remote address? Where are you getting that from? Link to comment Share on other sites More sharing options...
moviesandtv56 0 Posted October 6, 2023 Author Share Posted October 6, 2023 So are you sure you have the right internal ip address for your router port forwarding setup? Also when trying to connect remotely, are you sure you have the right remote address? Where are you getting that from? I got it from here: I put the in home LAN access address into my router. I put the remote WAN address into my phone and turned off the wifi. When I put in the remote address in my phone and hit enter on the browser it times out because it didn't find the address. Link to comment Share on other sites More sharing options...
Luke 37071 Posted October 15, 2023 Share Posted October 15, 2023 @moviesandtv56i would suggest checking out our connection troubleshooter: Connectivity please try the steps listed there and let us know which ones succeed and which ones do not. Thanks ! Link to comment Share on other sites More sharing options...
moviesandtv56 0 Posted October 18, 2023 Author Share Posted October 18, 2023 I went through the trouble shooter several times before posting to this discussion. Link to comment Share on other sites More sharing options...
Luke 37071 Posted October 18, 2023 Share Posted October 18, 2023 2 hours ago, moviesandtv56 said: I went through the trouble shooter several times before posting to this discussion. HI, which steps succeeded and which ones did not? Link to comment Share on other sites More sharing options...
moviesandtv56 0 Posted January 20 Author Share Posted January 20 I'm inside the LAN and I click on the Remote (WAN) access. it does not work, it tells me that the site cannot be reached. If this does not work inside the LAN I'm thinking it won't work outside either. Correct? Link to comment Share on other sites More sharing options...
Luke 37071 Posted January 20 Share Posted January 20 36 minutes ago, moviesandtv56 said: I'm inside the LAN and I click on the Remote (WAN) access. it does not work, it tells me that the site cannot be reached. If this does not work inside the LAN I'm thinking it won't work outside either. Correct? Hi, no, this is not necessarily true. Are you sure you read and stepped through our Connection Troubleshooter? Connectivity This is specifically mentioned with a bold heading: Quote Important: Testing your external address inside your home might not work, and this is OK. Some internet routers disable loopback capabilities (going out and coming back in), therefore you might not be able to test this from inside your home network. It's important that you test away from home, or with your smart phone or tablet's wifi connection turned off. Link to comment Share on other sites More sharing options...
DarkStar1977 40 Posted March 27 Share Posted March 27 (edited) On 1/20/2024 at 2:34 AM, moviesandtv56 said: I'm inside the LAN and I click on the Remote (WAN) access. it does not work, it tells me that the site cannot be reached. If this does not work inside the LAN I'm thinking it won't work outside either. Correct? Try accessing with Opera with VPN enabled, this will give you an external ip adress and you will see if you're reaching the server or not even being on a local network. Please be aware that you may access through Opera to the adress http://app.emby.media not HTTPS as this si not supported by the server and will not be able to reach it. Hope this helps. Edited March 27 by DarkStar1977 1 Link to comment Share on other sites More sharing options...
Luke 37071 Posted March 27 Share Posted March 27 43 minutes ago, DarkStar1977 said: Try accessing with Opera with VPN enabled, this will give you an external ip adress and you will see if you're reaching the server or not even being on a local network. Please be aware that you may access through Opera to the adress http://app.emby.media not HTTPS as this si not supported by the server and will not be able to reach it. Hope this helps. Correction: https://app.emby.media is supported by the server, provided that you have setup https on your Emby Server. If you haven't, then you should use http://app.emby.media Link to comment Share on other sites More sharing options...
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