MausMedia 4 Posted October 4, 2023 Share Posted October 4, 2023 Hi Luke, Thanks for the fix to my first issue. I can now watch the content on my Mac and Emby loads fine on my local host in the web browser on my mac. BUT... I can’t for the life of me now connect to my Samsung TV (or any other device) ! That was working before but not now… I have put in my LAN access IP and port but it simply doesn’t want to connect…Remote WAN access also doesn't work. i have checked that the Emby server is running and appears to be as it’s in my activity monitor. I can load up local host fine on my mac. But it doesn’t work on my mobile phone or TV that are connected to the same Wi-Fi connection. Any ideas? Link to comment Share on other sites More sharing options...
Luke 37066 Posted October 4, 2023 Share Posted October 4, 2023 @MausMediaHi there, I would suggest checking out our Connection Troubleshooter: Connectivity Please try the steps listed there and let us know which ones succeed and which ones do not. Thanks ! Link to comment Share on other sites More sharing options...
MausMedia 4 Posted October 4, 2023 Author Share Posted October 4, 2023 Hi Luke, I've been through the steps and I can't seem to connect to the LAN IP address on any device. Neither my phone nor TV. I get "Connection Failure". " we're unable to connect to the selected server right now". Link to comment Share on other sites More sharing options...
MausMedia 4 Posted October 4, 2023 Author Share Posted October 4, 2023 Ok so now I can see my server on my Samsung TV but when I click on it, I get an error message. (I connected via username and password). Link to comment Share on other sites More sharing options...
Luke 37066 Posted October 4, 2023 Share Posted October 4, 2023 2 hours ago, MausMedia said: Hi Luke, I've been through the steps and I can't seem to connect to the LAN IP address on any device. Neither my phone nor TV. I get "Connection Failure". " we're unable to connect to the selected server right now". OK, the most likely reason is a firewall or security software on the server machine that is preventing the connection. Can you look into that? Link to comment Share on other sites More sharing options...
MausMedia 4 Posted October 5, 2023 Author Share Posted October 5, 2023 Hi Luke, I thought the same thing. I don't have any security software on my mac. I do have the in built firewall enabled but I have added the Emby server to my safe list and clicked "allow all connections". Maybe my local port isn't open? Link to comment Share on other sites More sharing options...
Luke 37066 Posted October 5, 2023 Share Posted October 5, 2023 10 hours ago, MausMedia said: Hi Luke, I thought the same thing. I don't have any security software on my mac. I do have the in built firewall enabled but I have added the Emby server to my safe list and clicked "allow all connections". Maybe my local port isn't open? Are you running a VPN? Link to comment Share on other sites More sharing options...
MausMedia 4 Posted October 5, 2023 Author Share Posted October 5, 2023 2 hours ago, Luke said: Are you running a VPN? Nope. I had LuLu activity monitor activated which I thought might be interfering with it but I disabled it and it's still not working. I'm completely baffled. A few days ago I could connect to the server and see my library but not play videos. Now I can play videos (on my desktop) but not connect to the Samsung TV... I want to delete everything and try again. How can I make sure ALL files have been deleted and I can do a fresh start? Link to comment Share on other sites More sharing options...
MausMedia 4 Posted October 5, 2023 Author Share Posted October 5, 2023 It semi loads on my Samsung via Remote Wan Access but the screen didn’t doesn’t load up properly. I just don’t get it as the library loaded up perfectly before. Link to comment Share on other sites More sharing options...
Luke 37066 Posted October 5, 2023 Share Posted October 5, 2023 OK so you can sign in. It could just be slow to load the images. Please attach the emby server log from when you did that: How to Report a Problem Thanks. Link to comment Share on other sites More sharing options...
MausMedia 4 Posted October 6, 2023 Author Share Posted October 6, 2023 Hi Luke, Yes, it now loads up about 50% of the time via remote WAN access. The rest of the time I get a connection error. I have to be patient as it is very, very slow but then the videos etc do load. I think the best way forward would be to load it via local LAN connection as this would be faster. Do you think I need to open a port for that? Any way to check if port 8096 is open for my LAN access? Failing that, i could stick to the WAN access I guess. The Samsung TV is a few years old now so might load faster using a Fire or Roku stick?? Link to comment Share on other sites More sharing options...
MausMedia 4 Posted October 7, 2023 Author Share Posted October 7, 2023 I bought a Roku, installed Emby and connected to the local host first time! Must have been my old Samsung Tv causing the problems. All good now!! 1 Link to comment Share on other sites More sharing options...
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