Movie or series image background without bottom blur

[MediaEmby1968 22]

Hello. The problem is the following ... when I enter a movie or series the background image that is seen, it has no blur and look normal ... and therefore the texts are not seen well. This happens to me on the TV .. on the server on the PC .. looks good.

For what is this? someone can guide me .. I have changed configurations and does not change .. is always the same

TV version 1.5.9

Emby Server 4.7.13

[SamES 1003]

What model TV?  Is this an older 2015 or 2016 model?

[MediaEmby1968 22]

I bought the TV in 2017... but I had had emby before... and it looked good... approximately 7 months ago I installed emby again... after going for about 3 years without having it. And it doesn't look the same anymore... in the end I end up changing the background to a dark image so that the texts can be seen well.

greetings

[Luke 40018]

1 hour ago, MediaEmby1968 said:

I bought the TV in 2017... but I had had emby before... and it looked good... approximately 7 months ago I installed emby again... after going for about 3 years without having it. And it doesn't look the same anymore... in the end I end up changing the background to a dark image so that the texts can be seen well.

greetings

Hi, can you show a screenshot example? Thanks.

[MediaEmby1968 22]

Here you have Luke... the background looks good without that blur that I mentioned... and therefore it makes it difficult to see the information well... this one is passable but others come out worse depending on the background.

greetings

[SamES 1003]

7 hours ago, MediaEmby1968 said:

I bought the TV in 2017...

Thanks, do you know the model number?  This will help us understand which model range this issue might be affecting

[MediaEmby1968 22]

Yes of course it is a UE32K5500, the emby installation is done with a USB. Version of the app on the TV as I said 1.5.9.

Thank you

[SamES 1003]

K series is actually a 2016 model. This is a known (recent?) issue on 2015 and 2016 models. Thanks for confirming. 

[MediaEmby1968 22]

Ok .. but this has a solution? Or it will be so forever.

Greetings

[SamES 1003]

We're looking at it, but don't have a solution yet

[MediaEmby1968 22]

Ok, thanks, I'll continue while you're putting dark backgrounds.

[MediaEmby1968 22]

Hello and good afternoon..

Does anyone know anything about this problem? The same thing continues to happen and the curious thing is that if I create collections, in these collections the images that Emby looks for are correct, with the blur in the background.

Greetings

[Luke 40018]

Hi, yes I thought we had this resolved for older models but now apparently it’s crept up again. We’ll take another look at it. Thanks.

[MediaEmby1968 22]

Thanks Luke...I'll keep an eye out.

Greetings.

[MediaEmby1968 22]

I just installed version 1.8.8 and it's still the same.

What I find most striking is that the libraries don't look right... that is, the problem persists... it's still the same... but if I create collections the backgrounds look fine... It doesn't make sense.

Does anyone know anything or should I just give up... I thought about changing to plex but I like Emby.

Regards

[Luke 40018]

@MediaEmby1968have you tried the latest update to Emby for Samsung?

[MediaEmby1968 22]

Hi Luke, thanks for replying.. yes.. yes I have tried it and I am using it.. it is the one I always use when installing the Samsung Emby app via USB.

And it is still the same.. and as I mentioned, what I find very strange is that when creating collections the background appears correctly.

Greetings

[Luke 40018]

OK thanks for the update.