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Adorkable
Posted (edited)
  • Exactly what you were doing and what happened.  Include the name of whatever you played if it is a playback problem :Play vedio display “too many errors giving up”   Video Name:Test
  • The time you sent the log (in Eastern Time please - UTC -5)   :UTC+5:2023-7-9 19:26:00
  • The name of the Emby user on the local server that was logged in at the time : KKSuper

@ebr

Edited by Adorkable
Posted

Hi.  What is this device?  It appears to not have the decoders the system is expecting.

 

Adorkable
Posted

JMGO projector      

Also MP4 videos, most of them can be played. Only a small part of the video cannot be played. Set EmbY as an external player, and then use the system by default to play normally

Posted

It looks like the decoder implementations are not what the player is expecting.  Using an external player on this device may be the best route at this point.

Or you can try sideloading our standard android app on the same device and see how that compares.

https://emby.media/emby-for-android.html

Thanks.

 

Adorkable
Posted

I have tried emby for android. also can't play

Adorkable
Posted

Can emby convert to a supported format first and then try to play it? Not very convenient to use an external player

Posted
29 minutes ago, Adorkable said:

Can emby convert to a supported format first and then try to play it?

We are already trying that multiple times.  It isn't the format of the video - it is something that isn't right with the system on the projector.  Can you check for a firmware update for it?

Adorkable
Posted

 I found that converting the resolution to 1920 1080 while maintaining the aspect ratio will do the trick.   

Posted
11 hours ago, Adorkable said:

I have tried emby for android. also can't play

What exactly happened when you tried with this app? What version number was it?

Adorkable
Posted

the same video。Using emby for android will display。   emby for android  Version:3.2.92  @Luke

image.thumb.jpeg.6cf8074b3646cc577c3bed4b8fc4cb77.jpeg

Adorkable
Posted

When I updated to version 3.3.15, the software was stuck on the startup page and could not be accessed

IMG_20230711_202335.jpg

Posted
4 hours ago, Adorkable said:

When I updated to version 3.3.15, the software was stuck on the startup page and could not be accessed

IMG_20230711_202335.jpg

That’s odd. What device did you install on?

Posted
On 7/9/2023 at 10:43 AM, Adorkable said:

JMGO projector   

 

Posted

What version of android does it run?

Posted
1 hour ago, Luke said:

What version of android does it run?

According to his app log, 6.0 which is probably the root of the issue.  It probably is also a fork instead of pure Android.

Posted

@Adorkableandroid 6.0 should be OK. can you provide a log from the android app?

That should tell me what's going on. Thanks.

Adorkable
Posted

 

/Android/data/com.mb.android/files/logs

I have checked multiple devices, there is no log file in this path

Adorkable
Posted

version 3.3.18

Still stuck on startup page unable to access software. No log generated

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