Peter2001 1 Posted May 14, 2023 Share Posted May 14, 2023 Hello guys, New to the forum and new to using Synology Nas Emby server, I'm having trouble resetting my existing password. When I try to log in to my Emby account, it keeps telling me the password is incorrect, and when I try to reset my password, this message shows up as follows: The following file has been created on your server and contains instructions on how to proceed: /var/packages/EmbyServer/var/passwordreset.txt I have looked everywhere from my NAS and can't find anything related to this message, so what should I do guys? Please give me a hint or two, thank you so much in advance and have a great weekend. Link to comment Share on other sites More sharing options...
Luke 37118 Posted May 16, 2023 Share Posted May 16, 2023 Hi, please take a look at this and let us know if it helps: Thanks. Link to comment Share on other sites More sharing options...
Peter2001 1 Posted May 22, 2023 Author Share Posted May 22, 2023 Hi Luke, Thank you for your response, however it doesn't work for me somehow and I'm using the latest version of MacOS. Is there any other way I may have a go with? Thank you and have a good one. Link to comment Share on other sites More sharing options...
Luke 37118 Posted June 6, 2023 Share Posted June 6, 2023 On 5/22/2023 at 7:31 AM, Peter2001 said: Hi Luke, Thank you for your response, however it doesn't work for me somehow and I'm using the latest version of MacOS. Is there any other way I may have a go with? Thank you and have a good one. @Peter2001 can you please explain what you mean by doesn’t work? Thanks. Link to comment Share on other sites More sharing options...
Carlo 4330 Posted June 6, 2023 Share Posted June 6, 2023 On 5/22/2023 at 7:31 AM, Peter2001 said: Hi Luke, Thank you for your response, however it doesn't work for me somehow and I'm using the latest version of MacOS. Is there any other way I may have a go with? Thank you and have a good one. Hi, you need to make sure you are supplying the admin username. If you supply a different name, the system won't tell you this for security reasons. It will tell you it has cleared the password but it hasn't as it's the wrong account. Check your log file. Link to comment Share on other sites More sharing options...
Peter2001 1 Posted June 7, 2023 Author Share Posted June 7, 2023 3 hours ago, Carlo said: Hi, you need to make sure you are supplying the admin username. If you supply a different name, the system won't tell you this for security reasons. It will tell you it has cleared the password but it hasn't as it's the wrong account. Check your log file. Hi Carlo, thank you for your reply, but what do you mean by making sure to supply the admin username? and how exactly I'm going to do? Sorry I'm new to NAS and new to Emby. Link to comment Share on other sites More sharing options...
Peter2001 1 Posted June 7, 2023 Author Share Posted June 7, 2023 22 hours ago, Luke said: @Peter2001 can you please explain what you mean by doesn’t work? Thanks. Hi Luke, thank you for your reply, I have followed the instructions (first half, until I need to have a Windows PC to do the rest job) from the post you linked me with, maybe I'm too dumb but it didn't do anything nor reset the password. Thank you for your info, is there anyway I can reset emby and start over? I tried to uninstall emby and reinstall, but it still asks me the log in and password. Link to comment Share on other sites More sharing options...
Carlo 4330 Posted June 7, 2023 Share Posted June 7, 2023 Check out this article from our knowledge base: https://emby.media/support/articles/Admin-Password-Reset.html The account name you created when setting up the system will be the admin account. Link to comment Share on other sites More sharing options...
Peter2001 1 Posted June 7, 2023 Author Share Posted June 7, 2023 (edited) 13 minutes ago, Carlo said: Check out this article from our knowledge base: https://emby.media/support/articles/Admin-Password-Reset.html The account name you created when setting up the system will be the admin account. Hi Carlo, thank you for your reply. Followed the instructions from the link you provided. Please kindly see the attached file, I can't find the mentioned path or file. What do I do? emby forgot password.pdf Edited June 7, 2023 by Peter2001 Link to comment Share on other sites More sharing options...
Solution Carlo 4330 Posted June 7, 2023 Solution Share Posted June 7, 2023 Hang on. Did you create the first account as "admin"? Or did you use something like "Peter"? You don't need to answer that publicly, but this be the account to reset the password for. https://emby.media/support/articles/Admin-Password-Reset.html You need to SSH into the box and go super user to access the file. I wrote up a mini tutorial showing how to do this. In your case after doing a sudo -i type or cut and paste the following, then hit enter cat /var/packages/EmbyServer/var/passwordreset.txt Bookmark this page: https://emby.media/support/articles/Synology-NAS.html Link to comment Share on other sites More sharing options...
Peter2001 1 Posted June 7, 2023 Author Share Posted June 7, 2023 10 hours ago, Carlo said: Hang on. Did you create the first account as "admin"? Or did you use something like "Peter"? You don't need to answer that publicly, but this be the account to reset the password for. https://emby.media/support/articles/Admin-Password-Reset.html You need to SSH into the box and go super user to access the file. I wrote up a mini tutorial showing how to do this. In your case after doing a sudo -i type or cut and paste the following, then hit enter cat /var/packages/EmbyServer/var/passwordreset.txt Bookmark this page: https://emby.media/support/articles/Synology-NAS.html Hi Carlo, thanks a million, it works like a charm. Removed the old password and reset my password successfully without any drama this time. Thank you again and have a great great day. 1 Link to comment Share on other sites More sharing options...
Carlo 4330 Posted June 7, 2023 Share Posted June 7, 2023 Awesome, If you don't mind me asking, was there a key piece of information that specifically helped? If so, I'd like to update/improve our knowledge base article(s) to make this easier to understand! Thanks, Carlo Link to comment Share on other sites More sharing options...
Peter2001 1 Posted June 8, 2023 Author Share Posted June 8, 2023 4 hours ago, Carlo said: Awesome, If you don't mind me asking, was there a key piece of information that specifically helped? If so, I'd like to update/improve our knowledge base article(s) to make this easier to understand! Thanks, Carlo Sure, the critical info you provided was two parts for my situation, as below: 1. Activate the admin account ( I have already turned the SSH on previously) 2. The sudo -i and "cat /var/packages/EmbyServer/var/passwordreset.txt": this step allows me to be able to read the reset code and actually reset my Emby password Hope my answers meets your need Link to comment Share on other sites More sharing options...
Carlo 4330 Posted June 8, 2023 Share Posted June 8, 2023 (edited) perfect thanks I updated the SSH Tutorial for Synology with a couple additional examples including how to view the passwordreset.txt file. Edited June 9, 2023 by Carlo Link to comment Share on other sites More sharing options...
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