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Hardware Acceleration hangs after a few minutes

bigalpha

By bigalpha
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bigalpha

bigalpha   1

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I'm experiencing an issue similar to the OP in THIS THREAD.  HWA seems to only work once per boot, and fails after a few minutes then falls back to software encoding.  I managed to watch the video at the moment it crashes - the video essentially glitches out for a spit-second and then continues playing. The 'play back info' tab says that it is "recovering from playback error".  I'm a linux novice, having only recently dived in.  Attached are the complete log files, with the names annotated.

  • I'm running Proxmox with emby in an LXC.  I've tried both a Debian and Ubuntu OS with no change. 
  • Installed using this: bash -c "$(wget -qLO - https://github.com/tteck/Proxmox/raw/main/ct/emby.sh)"
  • CPU:  11th Gen Intel(R) Core(TM) i5-11320H
  • Privileged container 
  • I have HWA set up in a separate Plex container and it works with no issues
  • Tried VAAPI and Quicksync codec in the Transcoding tab with no change

On a fresh boot:

Running vainfo in the host: 

root@Shipyard:~# vainfo
error: can't connect to X server!
libva info: VA-API version 1.10.0
libva info: Trying to open /usr/lib/x86_64-linux-gnu/dri/iHD_drv_video.so
libva info: Found init function __vaDriverInit_1_10
libva info: va_openDriver() returns 0
vainfo: VA-API version: 1.10 (libva 2.15.0)
vainfo: Driver version: Intel iHD driver for Intel(R) Gen Graphics - 21.1.1 ()
vainfo: Supported profile and entrypoints
      VAProfileNone                   : VAEntrypointVideoProc
      VAProfileNone                   : VAEntrypointStats
      VAProfileMPEG2Simple            : VAEntrypointVLD
      VAProfileMPEG2Main              : VAEntrypointVLD
      VAProfileH264Main               : VAEntrypointVLD
      VAProfileH264Main               : VAEntrypointEncSliceLP
      VAProfileH264High               : VAEntrypointVLD
      VAProfileH264High               : VAEntrypointEncSliceLP
      VAProfileJPEGBaseline           : VAEntrypointVLD
      VAProfileJPEGBaseline           : VAEntrypointEncPicture
      VAProfileH264ConstrainedBaseline: VAEntrypointVLD
      VAProfileH264ConstrainedBaseline: VAEntrypointEncSliceLP
      VAProfileVP8Version0_3          : VAEntrypointVLD
      VAProfileHEVCMain               : VAEntrypointVLD
      VAProfileHEVCMain               : VAEntrypointEncSliceLP
      VAProfileHEVCMain10             : VAEntrypointVLD
      VAProfileHEVCMain10             : VAEntrypointEncSliceLP
      VAProfileVP9Profile0            : VAEntrypointVLD
      VAProfileVP9Profile1            : VAEntrypointVLD
      VAProfileVP9Profile2            : VAEntrypointVLD
      VAProfileVP9Profile3            : VAEntrypointVLD
      VAProfileHEVCMain12             : VAEntrypointVLD
      VAProfileHEVCMain422_10         : VAEntrypointVLD
      VAProfileHEVCMain422_12         : VAEntrypointVLD
      VAProfileHEVCMain444            : VAEntrypointVLD
      VAProfileHEVCMain444            : VAEntrypointEncSliceLP
      VAProfileHEVCMain444_10         : VAEntrypointVLD
      VAProfileHEVCMain444_10         : VAEntrypointEncSliceLP
      VAProfileHEVCMain444_12         : VAEntrypointVLD
      VAProfileHEVCSccMain            : VAEntrypointVLD
      VAProfileHEVCSccMain            : VAEntrypointEncSliceLP
      VAProfileHEVCSccMain10          : VAEntrypointVLD
      VAProfileHEVCSccMain10          : VAEntrypointEncSliceLP
      VAProfileHEVCSccMain444         : VAEntrypointVLD
      VAProfileHEVCSccMain444         : VAEntrypointEncSliceLP
      VAProfileAV1Profile0            : VAEntrypointVLD
      VAProfileHEVCSccMain444_10      : VAEntrypointVLD
      VAProfileHEVCSccMain444_10      : VAEntrypointEncSliceLP

Running vainfo in the lxc: 

root@emby:~# vainfo
error: can't connect to X server!
libva info: VA-API version 1.14.0
libva info: Trying to open /usr/lib/x86_64-linux-gnu/dri/iHD_drv_video.so
libva info: Found init function __vaDriverInit_1_14
libva info: va_openDriver() returns 0
vainfo: VA-API version: 1.14 (libva 2.12.0)
vainfo: Driver version: Intel iHD driver for Intel(R) Gen Graphics - 22.3.1 ()
vainfo: Supported profile and entrypoints
      VAProfileNone                   : VAEntrypointVideoProc
      VAProfileNone                   : VAEntrypointStats
      VAProfileMPEG2Simple            : VAEntrypointVLD
      VAProfileMPEG2Main              : VAEntrypointVLD
      VAProfileH264Main               : VAEntrypointVLD
      VAProfileH264Main               : VAEntrypointEncSliceLP
      VAProfileH264High               : VAEntrypointVLD
      VAProfileH264High               : VAEntrypointEncSliceLP
      VAProfileJPEGBaseline           : VAEntrypointVLD
      VAProfileJPEGBaseline           : VAEntrypointEncPicture
      VAProfileH264ConstrainedBaseline: VAEntrypointVLD
      VAProfileH264ConstrainedBaseline: VAEntrypointEncSliceLP
      VAProfileVP8Version0_3          : VAEntrypointVLD
      VAProfileHEVCMain               : VAEntrypointVLD
      VAProfileHEVCMain               : VAEntrypointEncSliceLP
      VAProfileHEVCMain10             : VAEntrypointVLD
      VAProfileHEVCMain10             : VAEntrypointEncSliceLP
      VAProfileVP9Profile0            : VAEntrypointVLD
      VAProfileVP9Profile1            : VAEntrypointVLD
      VAProfileVP9Profile2            : VAEntrypointVLD
      VAProfileVP9Profile3            : VAEntrypointVLD
      VAProfileHEVCMain12             : VAEntrypointVLD
      VAProfileHEVCMain422_10         : VAEntrypointVLD
      VAProfileHEVCMain422_12         : VAEntrypointVLD
      VAProfileHEVCMain444            : VAEntrypointVLD
      VAProfileHEVCMain444            : VAEntrypointEncSliceLP
      VAProfileHEVCMain444_10         : VAEntrypointVLD
      VAProfileHEVCMain444_10         : VAEntrypointEncSliceLP
      VAProfileHEVCMain444_12         : VAEntrypointVLD
      VAProfileHEVCSccMain            : VAEntrypointVLD
      VAProfileHEVCSccMain            : VAEntrypointEncSliceLP
      VAProfileHEVCSccMain10          : VAEntrypointVLD
      VAProfileHEVCSccMain10          : VAEntrypointEncSliceLP
      VAProfileHEVCSccMain444         : VAEntrypointVLD
      VAProfileHEVCSccMain444         : VAEntrypointEncSliceLP
      VAProfileAV1Profile0            : VAEntrypointVLD
      VAProfileHEVCSccMain444_10      : VAEntrypointVLD
      VAProfileHEVCSccMain444_10      : VAEntrypointEncSliceLP

Running journalctl -b -o short-monotonic -k | egrep -i "i915|dmr|dmc|guc|huc" 

root@Shipyard:~# journalctl -b -o short-monotonic -k | egrep -i "i915|dmr|dmc|guc|huc"
[    1.709506] Shipyard kernel: i915 0000:00:02.0: vgaarb: deactivate vga console
[    1.710775] Shipyard kernel: i915 0000:00:02.0: vgaarb: changed VGA decodes: olddecodes=io+mem,decodes=io+mem:owns=io+mem
[    1.711357] Shipyard kernel: i915 0000:00:02.0: [drm] Finished loading DMC firmware i915/tgl_dmc_ver2_12.bin (v2.12)
[    1.718076] Shipyard kernel: [drm] Initialized i915 1.6.0 20201103 for 0000:00:02.0 on minor 0
[    3.082530] Shipyard kernel: fbcon: i915drmfb (fb0) is primary device
[    3.140438] Shipyard kernel: i915 0000:00:02.0: [drm] fb0: i915drmfb frame buffer device
[    6.254226] Shipyard kernel: snd_hda_intel 0000:00:1f.3: bound 0000:00:02.0 (ops i915_audio_component_bind_ops [i915])
[    6.280305] Shipyard kernel: mei_hdcp 0000:00:16.0-b638ab7e-94e2-4ea2-a552-d1c54b627f04: bound 0000:00:02.0 (ops i915_hdcp_component_ops [i915])

 

After playing a video and forcing transcoding
Running vainfo in the host: 

root@Shipyard:~# vainfo
error: can't connect to X server!
libva info: VA-API version 1.10.0
libva info: Trying to open /usr/lib/x86_64-linux-gnu/dri/iHD_drv_video.so
libva info: Found init function __vaDriverInit_1_10
Segmentation fault

Running vainfo in the lxc: 

root@emby:~# vainfo
error: can't connect to X server!
libva info: VA-API version 1.14.0
libva info: Trying to open /usr/lib/x86_64-linux-gnu/dri/iHD_drv_video.so
libva info: Found init function __vaDriverInit_1_14
libva info: va_openDriver() returns 0
vainfo: VA-API version: 1.14 (libva 2.12.0)
vainfo: Driver version: Intel iHD driver for Intel(R) Gen Graphics - 22.3.1 ()
vainfo: Supported profile and entrypoints
      VAProfileNone                   : VAEntrypointVideoProc
      VAProfileNone                   : VAEntrypointStats
      VAProfileMPEG2Simple            : VAEntrypointVLD
      VAProfileMPEG2Main              : VAEntrypointVLD
      VAProfileH264Main               : VAEntrypointVLD
      VAProfileH264Main               : VAEntrypointEncSliceLP
      VAProfileH264High               : VAEntrypointVLD
      VAProfileH264High               : VAEntrypointEncSliceLP
      VAProfileJPEGBaseline           : VAEntrypointVLD
      VAProfileJPEGBaseline           : VAEntrypointEncPicture
      VAProfileH264ConstrainedBaseline: VAEntrypointVLD
      VAProfileH264ConstrainedBaseline: VAEntrypointEncSliceLP
      VAProfileVP8Version0_3          : VAEntrypointVLD
      VAProfileHEVCMain               : VAEntrypointVLD
      VAProfileHEVCMain               : VAEntrypointEncSliceLP
      VAProfileHEVCMain10             : VAEntrypointVLD
      VAProfileHEVCMain10             : VAEntrypointEncSliceLP
      VAProfileVP9Profile0            : VAEntrypointVLD
      VAProfileVP9Profile1            : VAEntrypointVLD
      VAProfileVP9Profile2            : VAEntrypointVLD
      VAProfileVP9Profile3            : VAEntrypointVLD
      VAProfileHEVCMain12             : VAEntrypointVLD
      VAProfileHEVCMain422_10         : VAEntrypointVLD
      VAProfileHEVCMain422_12         : VAEntrypointVLD
      VAProfileHEVCMain444            : VAEntrypointVLD
      VAProfileHEVCMain444            : VAEntrypointEncSliceLP
      VAProfileHEVCMain444_10         : VAEntrypointVLD
      VAProfileHEVCMain444_10         : VAEntrypointEncSliceLP
      VAProfileHEVCMain444_12         : VAEntrypointVLD
      VAProfileHEVCSccMain            : VAEntrypointVLD
      VAProfileHEVCSccMain            : VAEntrypointEncSliceLP
      VAProfileHEVCSccMain10          : VAEntrypointVLD
      VAProfileHEVCSccMain10          : VAEntrypointEncSliceLP
      VAProfileHEVCSccMain444         : VAEntrypointVLD
      VAProfileHEVCSccMain444         : VAEntrypointEncSliceLP
      VAProfileAV1Profile0            : VAEntrypointVLD
      VAProfileHEVCSccMain444_10      : VAEntrypointVLD
      VAProfileHEVCSccMain444_10      : VAEntrypointEncSliceLP

Running journalctl -b -o short-monotonic -k | egrep -i "i915|dmr|dmc|guc|huc" 

root@Shipyard:~# journalctl -b -o short-monotonic -k | egrep -i "i915|dmr|dmc|guc|huc"
[    1.709506] Shipyard kernel: i915 0000:00:02.0: vgaarb: deactivate vga console
[    1.710775] Shipyard kernel: i915 0000:00:02.0: vgaarb: changed VGA decodes: olddecodes=io+mem,decodes=io+mem:owns=io+mem
[    1.711357] Shipyard kernel: i915 0000:00:02.0: [drm] Finished loading DMC firmware i915/tgl_dmc_ver2_12.bin (v2.12)
[    1.718076] Shipyard kernel: [drm] Initialized i915 1.6.0 20201103 for 0000:00:02.0 on minor 0
[    3.082530] Shipyard kernel: fbcon: i915drmfb (fb0) is primary device
[    3.140438] Shipyard kernel: i915 0000:00:02.0: [drm] fb0: i915drmfb frame buffer device
[    6.254226] Shipyard kernel: snd_hda_intel 0000:00:1f.3: bound 0000:00:02.0 (ops i915_audio_component_bind_ops [i915])
[    6.280305] Shipyard kernel: mei_hdcp 0000:00:16.0-b638ab7e-94e2-4ea2-a552-d1c54b627f04: bound 0000:00:02.0 (ops i915_hdcp_component_ops [i915])
[  800.927888] Shipyard kernel: i915 0000:00:02.0: [drm] Resetting vcs0 for preemption time out
[  800.930868] Shipyard kernel: i915 0000:00:02.0: [drm] GPU HANG: ecode 12:4:28fffffd, in ffmpeg [4964]
[  809.315602] Shipyard kernel: i915 0000:00:02.0: [drm] GPU HANG: ecode 12:4:28fffffd, in ffmpeg [4964]
[  809.316626] Shipyard kernel: i915 0000:00:02.0: [drm] Resetting vcs0 for stopped heartbeat on vcs0
[  809.318742] Shipyard kernel: i915 0000:00:02.0: [drm] Resetting chip for stopped heartbeat on vcs0
[  809.423202] Shipyard kernel: [drm:__uc_sanitize [i915]] *ERROR* Failed to reset GuC, ret = -110
[  809.532861] Shipyard kernel: i915 0000:00:02.0: [drm] *ERROR* Failed to reset chip
[  809.532885] Shipyard kernel: i915 0000:00:02.0: [drm:add_taint_for_CI [i915]] CI tainted:0x9 by intel_gt_reset+0x2f9/0x340 [i915]
[  809.636624] Shipyard kernel: [drm:__uc_sanitize [i915]] *ERROR* Failed to reset GuC, ret = -110
[  809.642933] Shipyard kernel: i915 0000:00:02.0: [drm] ffmpeg[4964] context reset due to GPU hang
[  814.401837] Shipyard kernel: Fence expiration time out i915-0000:00:02.0:ffmpeg[4964]:162e!

 

embyserver_after transcode crash.txt ffmpeg-transcode-fcd5deca-4aa6-4464-87ec-8404ae0239d7_1_after transcode crash.txt ffmpeg-transcode-632f9424-cbac-4643-a38e-c5f87dee3cb6_1_while transcoding.txt hardware_detection-63818060321.txt hardware_detection-63818060321_fresh boot.txt embyserver_fresh boot.txt

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Luke Emby Team

Luke   37317

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Posted

Hi, for comparison purposes are you able to try installing directly onto the host machine?

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bigalpha

bigalpha   1

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Hi - and sorry for this potentially really dumb question... 

But since I'm using Proxmox I'm not sure what you mean by install it directly onto the host machine - I have everything in a VM or LXC container at the moment. 

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bigalpha

bigalpha   1

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I'm wondering what drivers come in the emby package that are related to hardware acceleration.  I'm wondering if they conflict somehow with the usage of quicksync.  

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  • Solution
bigalpha

bigalpha   1

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Well I managed to resolve this issue.  My Proxmox instance was on PVE kernel 5.15 which apparently has some kind of weird bug that can cause these symptoms.  I upgraded the kernel to 6.1 and the i915 driver crash issue doesn't happen anymore.  I ran two transcode streams simultaneously for quite a while with no issues.

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Luke Emby Team

Luke   37317

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10 hours ago, bigalpha said:

Well I managed to resolve this issue.  My Proxmox instance was on PVE kernel 5.15 which apparently has some kind of weird bug that can cause these symptoms.  I upgraded the kernel to 6.1 and the i915 driver crash issue doesn't happen anymore.  I ran two transcode streams simultaneously for quite a while with no issues.

Thanks for following up !

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