cannot play anything on emby theater

[wwwjz 1]

some of them shows “没有兼容的流”，and the others shows nothing, they just don't start. appears on both windows and Linux clients.

Edited April 13, 2023 by wwwjz

[GrimReaper 3975]

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[wwwjz 1]

On 2023/4/13 at PM8点00分, GrimReaper said:

你好，我们来看一个例子。请附上如何报告媒体播放问题中要求的信息 。谢谢！

 

ok, here's the log

embyserver.txt

[Luke 39646]

Hi, what exactly happens when you try to play?

[wwwjz 1]

16 hours ago, Luke said:

Hi, what exactly happens when you try to play?

Just not able to start playing, I recorded a video. It works well on my android TV.

embyserver.txt

[Luke 39646]

That's really odd. perhaps this is your issue. Try setting these back to default and let us know if it helps:

[wwwjz 1]

On 4/20/2023 at 2:30 AM, Luke said:

That's really odd. perhaps this is your issue. Try setting these back to default and let us know if it helps:

tried and it doesn't work. Nothing changed.

[Luke 39646]

On 4/21/2023 at 6:12 AM, wwwjz said:

tried and it doesn't work. Nothing changed.

@wwwjz can we please see a log example of that? Thanks !

[wwwjz 1]

On 4/23/2023 at 11:35 AM, Luke said:

@wwwjz can we please see a log example of that? Thanks !

here it is

embyserver (1).txt

[Luke 39646]

@generiqdo you have your instructions handy on how to generate an mpv log file? I think that is what we'll need here. Thanks.

[generiq 248]

I can do that but if playback doesn't begin, there won't be a log. 

@wwwjz does it crash back to the start page, or does it stop like it's paused? If it's paused, what happens if you try to skip forward?

[generiq 248]

Also, try disabling audio passthrough.

[generiq 248]

Just watched your video. That looks like a network access issue. @Luke with just the emby loading circle happening, mpv won't be involved. The file isn't being loaded.

@wwwjz if you navigate to one of your videos in a file manager, can you launch and play it in a player like vlc or Windows media player?

[wwwjz 1]

9 hours ago, generiq said:

Just watched your video. That looks like a network access issue. @Luke with just the emby loading circle happening, mpv won't be involved. The file isn't being loaded.

@wwwjz if you navigate to one of your videos in a file manager, can you launch and play it in a player like vlc or Windows media player?

they can be played well by vlc. The player that comes with Ubuntu won't play, showing that it needs MPEG-4 AAC decoder and H.265 decoder. Does it matter?

[Luke 39646]

5 hours ago, wwwjz said:

they can be played well by vlc. The player that comes with Ubuntu won't play, showing that it needs MPEG-4 AAC decoder and H.265 decoder. Does it matter?

Did you try the suggestions above?

[generiq 248]

There's something else going on here, if it won't play on two separate machines in the same way. 

[Luke 39646]

@wwwjzare there any entries in windows event viewer after this happens?

[wwwjz 1]

Cause the client dosen't work, these days I was using tv and plex instead. Yestday I tried again and found it still couldn't play any viseo so I removed it. Then I found there's a snap version and after installed, this one works well. Seems there's something wrong with your apt pack.

[Luke 39646]

Thanks for the update.