tvOS app dashboard not loading

[awhite333 1]

Has anyone experienced an issue with the dashboard not loading when using the Emby app on tvOS? Currently using an Apple TV 4k (A1842) and the login works correctly (server logs the successful authentication), but the dashboard just constantly loads.

Have confirmed that all other clients on the network (macOS app, browser - Safari and Firefox on multiple devices, Linux desktop app, iOS) work correctly. This is using both the manual entry mode and Emby Connect. Have also deleted the app off of the device and reinstalled. Have been able to replicate the issue on another Apple TV 4k (1 generation newer) on the same network.

From my perspective, this is an Apple TV or app issue (or some combination thereof). Is this a known issue or no? Any ideas on how to fix it?

[Luke 38842]

Hi there, can you please attach the emby server log from when this happened?

How to Report a Problem

Thanks.

[awhite333 1]

embyserver.txt

[hi2hello 34]

Had some similar problems. Started with the emby dashbaord (top shelf) but than expanded to other apps. Sounds nuts but restarted the ATV and it worked again.

[Luke 38842]

19 hours ago, awhite333 said:

embyserver.txt 12.52 MB · 0 downloads

OK so what exactly are you referring to by tvOS dashboard? Do you mean the home screen of the Emby Apple TV app?

[awhite333 1]

1 hour ago, Luke said:

OK so what exactly are you referring to by tvOS dashboard? Do you mean the home screen of the Emby Apple TV app?

Correct. The Home Screen, search, and favorites all fail to load.

[awhite333 1]

1 hour ago, hi2hello said:

Had some similar problems. Started with the emby dashbaord (top shelf) but then expanded to other apps. Sounds nuts but restarted the ATV and it worked again.

Thanks. I have restarted the device and performed a hard reset by unplugging it. Have also uninstalled the app.

[Luke 38842]

@awhite333this is probably your issue:

2023-03-21 20:21:31.127 Error Server: Error processing request
	*** Error Report ***
	Version: 4.7.11.0
	Command line: /app/emby/EmbyServer.dll -programdata /config -ffdetect /app/emby/ffdetect -ffmpeg /app/emby/ffmpeg -ffprobe /app/emby/ffprobe -restartexitcode 3
	Operating system: Linux version 5.10.0-0.deb10.16-amd64 (debian-kernel@lists.debian.org) (gcc-8 (Debian 8.3.0-6) 8.3.0, GNU ld (GNU Binutils for Debian) 2.31.1) #1 SMP
	Framework: .NET 6.0.8
	OS/Process: x64/x64
	Runtime: app/emby/System.Private.CoreLib.dll
	Processor count: 12
	Data path: /config
	Application path: /app/emby
	SQLitePCL.pretty.SQLiteException: Corrupt: database disk image is malformed
	SQLitePCL.pretty.SQLiteException: Exception of type 'SQLitePCL.pretty.SQLiteException' was thrown.
	   at SQLitePCL.pretty.SQLiteException.CheckOk(sqlite3 db, Int32 rc)
	   at SQLitePCL.pretty.StatementImpl.MoveNext()
	   at Emby.Sqlite.SqliteExtensions.ExecuteQuery(IStatement This)+MoveNext()
	   at Emby.Server.Implementations.Data.SqliteItemRepository.QueryItemsInTransaction[T](InternalItemsQuery query, IDatabaseConnection db, String[] columnsToSelect, Func`5 rowReaderFn, Boolean singleResult, String methodName)
	   at Emby.Server.Implementations.Data.SqliteItemRepository.GetItemList(InternalItemsQuery query)
	   at Emby.Server.Implementations.Library.LibraryManager.GetItemList(InternalItemsQuery query, BaseItem[] parents)
	   at Emby.Server.Implementations.Library.UserViewManager.GetItemsForLatestItems(User user, LatestItemsQuery request, DtoOptions options)
	   at Emby.Server.Implementations.Library.UserViewManager.GetLatestItems(LatestItemsQuery request, DtoOptions options)
	   at Emby.Api.UserLibrary.UserLibraryService.Get(GetLatestMedia request)
	   at Emby.Server.Implementations.Services.ServiceController.Execute(HttpListenerHost appHost, Object requestDto, IRequest req)
	   at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost appHost, IRequest httpReq, IResponse httpRes, RestPath restPath, String responseContentType, CancellationToken cancellationToken)
	   at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IRequest httpReq, ReadOnlyMemory`1 urlString, ReadOnlyMemory`1 localPath, CancellationToken cancellationToken)
	Source: SQLitePCL.pretty
	TargetSite: Void CheckOk(SQLitePCLEx.sqlite3, Int32)

Please see our help article on this and it will help get you squared away:

https://support.emby.media/support/solutions/articles/44002210894-corrupt-database

Let us know if you need help. Thanks.

[awhite333 1]

@Lukethank you. I opened the app last night and the issue appeared to have resolved itself. I ran an integrity check on the database as outlined in the article you linked with no errors returned. Going to mark your answer as the solution because there was definitely an issue with the database at some point.