ogurisyou 2 Posted March 13, 2023 Share Posted March 13, 2023 (edited) Hello, I have encountered an issue where the subtitles that can be displayed normally on the Emby web interface are unable to render properly on both the Android TV(2.0.8.3) and Windows Theater. Specifically, the subtitles in question are the Chinese SubRip subtitles embedded in Netflix's series "The Glory".My TV is Sony's X9000h. I have tried basic troubleshooting steps such as restarting the server, clearing the cache, and uninstalling and reinstalling the client, but these methods did not resolve the issue. I have checked the same content on the Emby web interface, where the subtitles can be displayed normally. However, on the Android TV and Windows clients, the subtitles cannot be displayed. This seems to indicate that this is a client-specific issue. I have confirmed the detailed information of both the client and the server, including the operating system, application version, network environment, etc. I also tried searching for similar problems on the forum but did not find any relevant solutions. Here, I would like to request the help of the support team in finding a solution. If possible, I can provide error logs to help diagnose the problem. Thank you! Edited March 13, 2023 by ogurisyou Link to comment Share on other sites More sharing options...
GrimReaper 3330 Posted March 13, 2023 Share Posted March 13, 2023 (edited) In AndroidTV app, if you select "Playback Correction" (bring up OSD during playback>cog icon) twice, do they show properly? Edited March 13, 2023 by GrimReaper Bold Link to comment Share on other sites More sharing options...
Luke 37262 Posted March 13, 2023 Share Posted March 13, 2023 Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks! Link to comment Share on other sites More sharing options...
ogurisyou 2 Posted March 13, 2023 Author Share Posted March 13, 2023 8 hours ago, Luke said: Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks! Hi, here is log.and AndroidTV's log has been uploaded at 2023-03-13 06:12 by ogurisyou. ffmpeg-transcode-6aea8b24-4f33-4fff-afa3-70e332bfa2ca_1.txt ffmpeg-transcode-7bb01926-1f15-4f14-9747-640d634d7417_1.txt ffmpeg-transcode-45b8c2f9-5de2-403b-8e56-283f6d61963f_1.txt ffmpeg-transcode-539e59a3-1dbe-4c6b-a96d-2f9d03e82c4d_1.txt ffmpeg-transcode-976bc243-dec0-40d2-b198-e351898800b8_1.txt ffmpeg-transcode-bdf45712-bc90-4773-9a2a-c01d1f1fae4d_1.txt ffmpeg-transcode-c6f1ab91-efea-470f-8971-f3246a771685_1.txt ffmpeg-transcode-e06a967a-3622-4aa0-9d3e-7462eba879e8_1.txt ffmpeg-transcode-e8273040-eb24-43f0-af60-e89b2658fb53_1.txt embyserver.txt ffmpeg-directstream-2cd29dce-18e2-4c86-aaca-5482f81155ac_1.txt ffmpeg-directstream-95d94334-f0eb-4e7a-86e8-b042fec67f79_1.txt ffmpeg-directstream-b2af4a25-a27a-433c-8faf-664d675b9367_1.txt ffmpeg-directstream-b9778a52-d6ce-4781-9bb9-2dbfd2730cd0_1.txt Link to comment Share on other sites More sharing options...
ebr 14959 Posted March 13, 2023 Share Posted March 13, 2023 12 hours ago, ogurisyou said: are unable to render properly Hi. Exactly how do they render? Link to comment Share on other sites More sharing options...
ogurisyou 2 Posted March 13, 2023 Author Share Posted March 13, 2023 57 minutes ago, ebr said: Hi. Exactly how do they render? No display,can't see subtitles Link to comment Share on other sites More sharing options...
ebr 14959 Posted March 13, 2023 Share Posted March 13, 2023 Okay, in the log you sent, the Chinese subs were never selected. I see no subs selected and Polish subs selected. Are you sure you had the proper subs selected? One issue may be the sheer number of subtitles in this item (I counted 47 sub streams). Can you remux it to only include the subs you want and see how that compares? Link to comment Share on other sites More sharing options...
ogurisyou 2 Posted March 14, 2023 Author Share Posted March 14, 2023 I'm sure i selected Chinese Simplified subtitles.And I set the default subtitles is Chinese Simplified. Link to comment Share on other sites More sharing options...
ebr 14959 Posted March 14, 2023 Share Posted March 14, 2023 21 hours ago, ebr said: Can you remux it to only include the subs you want and see how that compares? The issue may be related to the number of streams. Link to comment Share on other sites More sharing options...
ogurisyou 2 Posted March 14, 2023 Author Share Posted March 14, 2023 5 minutes ago, ebr said: The issue may be related to the number of streams. Yes,you are right, I have tried to remix the video and only keep the Chinese subtitles, the problem is solved. but why? can you fix it? Thank you!!! Link to comment Share on other sites More sharing options...
Luke 37262 Posted March 14, 2023 Share Posted March 14, 2023 5 hours ago, ogurisyou said: Yes,you are right, I have tried to remix the video and only keep the Chinese subtitles, the problem is solved. but why? can you fix it? Thank you!!! Hi. Can you try sideloading our standard android app on the same device and see how that compares? https://emby.media/emby-for-android.html Thanks. Link to comment Share on other sites More sharing options...
ogurisyou 2 Posted March 15, 2023 Author Share Posted March 15, 2023 16 hours ago, Luke said: Hi. Can you try sideloading our standard android app on the same device and see how that compares? https://emby.media/emby-for-android.html Thanks. Hello, I used the standard Android version and no issues occurred. 2 Link to comment Share on other sites More sharing options...
Luke 37262 Posted March 15, 2023 Share Posted March 15, 2023 Are you happy continuing to use that? Link to comment Share on other sites More sharing options...
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