server configuration backup fails to install

[Jedi Master Rob 1]

Hello, I just reinstalled Emby server on a new hard drive and was able to reinstall emby and add my premier key but i can not get the plugin Server configuration backup to install. it keeps saying timeout connecting to embydata.com.

 

Any thoughts on whats causing the issue?

[Luke 38528]

Hi, can you please attach the emby server log?

How to Report a Problem

Thanks.

[Jedi Master Rob 1]

embyserver.txtIs this the log you need? also this is a fresh install of windows as well as i upgraded the hard drive

[Happy2Play 9079]

There appears to be a network issue on this system as it times out on all external domains.  Does this new OS have all its updates?

Two examples

2022-12-14 13:17:13.473 Error Main: Error installing Visual Studio C++ runtime

  MediaBrowser.Model.Net.HttpException: Connection to https://aka.ms/vs/17/release/vc_redist.x64.exe timed out


2022-12-14 13:17:37.153 Error App: Error getting available plugin updates

   MediaBrowser.Model.Net.HttpException: Connection to https://www.mb3admin.com/admin/service/EmbyPackages.json timed out

 

[Jedi Master Rob 1]

It is mostly up to date, just the current cumulative update is failing and I don't know why. I have disabled firewall and antivirus with no luck. a month ago emby crashed and I had to reinstall just emby and was able to download the plug in fine, is this something to do with the reinstall of windows hanging the download up? is there a way to get the plug in downloaded and installed offline?

[Luke 38528]

Maybe try installing all of the updates? Something could also be blocking Emby Server from sending outgoing network requests, such as a firewall, security software, of VPN.

[Jedi Master Rob 1]

Yea that was it, an update was hung and it hadn't installed C++. i finally got the update to go offline and install and it worked. Sorry for bothering yall when it was a Microsoft update issue

[Luke 38528]

Not a problem. Thanks for the feedback.