bigmk777 0 Posted December 7, 2022 Share Posted December 7, 2022 Attempting playback on Windows Store version of Emby Theater - any 4k movies that require an audio conversion only get stuck and don't progress with playback. Client - Windows Store version of Emby Theater Screenshot below was taken after 10 minutes of letting the client attempt to playback the title. Looking at logs, Emby creates 40GB worth of these files: 13:47:49.340 [hls @ 0xc669c0] Opening '/share/NVME-Share/Media/Transcode/transcoding-temp/2A8CC6/2A8CC6_1297.m4s.tmp' for writing 13:47:49.344 SegmentComplete=video:0 Index=924 StartPts=53836776 EndPts=186751560 Duration=5.904000 filename=2A8CC6_1297.m4s Server: Qnap TS-873A with a GTX 1650 installed for HW decoding. Direct playback on Apple TV / Nvidia Shield / S8+ Tablet works perfectly. Also, if the video is transcoded (in addition to the audio) then everything works perfectly as well. See the Windows store client vs Chrome from the same system. Link to comment Share on other sites More sharing options...
Luke 37064 Posted December 7, 2022 Share Posted December 7, 2022 Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks! Link to comment Share on other sites More sharing options...
bigmk777 0 Posted December 7, 2022 Author Share Posted December 7, 2022 I did....ah, you mean that part where I'm not supposed to extract what I think are relevant sections and instead attach the full log. Got it - attaching now. 1347-EmbyLogs.txt Link to comment Share on other sites More sharing options...
Medic97 4 Posted December 8, 2022 Share Posted December 8, 2022 Having a similar problem on the xbox. Been trying to diagnose for 3 hours so far. Anytime I play a movie with audio TrueHD 7.1, Atmos, its transcode to AC3. Link to comment Share on other sites More sharing options...
Luke 37064 Posted January 4, 2023 Share Posted January 4, 2023 Hi, are you still having an issue with this? Link to comment Share on other sites More sharing options...
bigmk777 0 Posted January 10, 2023 Author Share Posted January 10, 2023 Testing now, and yes, still having the same issue. Link to comment Share on other sites More sharing options...
Luke 37064 Posted March 17, 2023 Share Posted March 17, 2023 @bigmk777 are you still running into this? Link to comment Share on other sites More sharing options...
DerrickM 23 Posted February 8 Share Posted February 8 (edited) i know this is really old but im having this issue as well. if my video has truehd 7.1 audio and when playing it on certain devices (my computer) it just doesnt play unless i start the video from the very beginning. resuming doesnt work at all, and starting over can also still be very choppy. emby theater from windows store Edited February 8 by DerrickM Link to comment Share on other sites More sharing options...
DerrickM 23 Posted February 8 Share Posted February 8 audioTranscoding.mp4 Link to comment Share on other sites More sharing options...
Luke 37064 Posted February 8 Share Posted February 8 32 minutes ago, DerrickM said: i know this is really old but im having this issue as well. if my video has truehd 7.1 audio and when playing it on certain devices (my computer) it just doesnt play unless i start the video from the very beginning. resuming doesnt work at all, and starting over can also still be very choppy. emby theater from windows store Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks! 1 Link to comment Share on other sites More sharing options...
DerrickM 23 Posted February 8 Share Posted February 8 embyserver.txt Link to comment Share on other sites More sharing options...
DerrickM 23 Posted February 8 Share Posted February 8 ffmpeg-remux-5b27fe99-d5cc-41ee-9f23-bfd5315ab5ee_1.txt Link to comment Share on other sites More sharing options...
DerrickM 23 Posted February 8 Share Posted February 8 (edited) whoops sorry this was wrong movie Edited February 8 by DerrickM Link to comment Share on other sites More sharing options...
Luke 37064 Posted February 11 Share Posted February 11 OK can you try our windows desktop app and see how that compares? https://emby.media/emby-theater.html Thanks. Link to comment Share on other sites More sharing options...
bigmk777 0 Posted April 4 Author Share Posted April 4 Never did. I switched almost exclusively to phone / tablet. Not ideal for my daytime usage (something playing in the background while I'm working on docs / presentations). Link to comment Share on other sites More sharing options...
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