LG WebOS app cannot find Emby PC Server

[Kavalera 1]

Hi there from everything was working fine till several days ago when i try to start EMBY on my LG WebOS and circle start (loading icon) and after a while ask for way of log in. I try everything but it looks that there is some problem. I think that probably it is something in my router or some firewall or antivirus but i don't know what exacly. Do you have any idea what to check in order to solve issue.

Thank you very much

[GrimReaper 4141]

Hi there, see:

 

 

 

[Luke 40082]

Hi there, yes can we please look at an example? Thanks !

[Kavalera 1]

Excuse me but i didn't understand what to do. Now i try new Emby connect put PIN. PIN was confirmed then TV loading circle start and again show me to select server and when i select server there is message that cannot connect. Which details do you need?

[Kavalera 1]

If you need pictures pkease find it

[Kavalera 1]

Windows version is 11,Emby is with final PC update, webos also is last version i have just uninstall and install. If you need something more please let me know?

Edited November 15, 2022 by Kavalera

[GrimReaper 4141]

If you cannot establish local connection, that usually indicates some firewall issue on the host machine. Go through the steps here:

Emby Connectivity

If you're trying to establish remote connection, go here:

Emby Server Remote Setup

Do tell which steps worked and which didn't.

[Kavalera 1]

I follow the steps and open 8096 and 8920, after that restart and again nothing :(. Now i am trying to find if i need to open that ports also in Trend Micro Antivirus but it looks that it is no needed

[Kavalera 1]

Here you can see which ports are open

[Luke 40082]

19 hours ago, Kavalera said:

Here you can see which ports are open

@Kavalera I would suggest checking out our Connection Troubleshooter:

https://support.emby.media/support/solutions/articles/44001849007-connectivity

Please try the steps listed there and let us know which ones succeed and which ones do not. Thanks !

[Kavalera 1]

I have already test it yesterday and not work. Before when i set up and work i have used emby connect then pin and work. For some reason after a while stop to work and ask ne to show server, when i choose server then i see some error message. Please see pictures. Also intereating point is that from TV i see the Nitro PC (this is PC where Emby is installed) i also see my router samba HDD but didnt see EMBY.

[Luke 40082]

@Kavalera did you go through all of the steps in the document such as trying from another device such as a smart phone? What was the result of that?

[Kavalera 1]

Now i try with one old PC and result is like picture

[Kavalera 1]

What should i do now? As i show above needed ports should be open.

[Kavalera 1]

Hello, any ideas for solving . I have talk with Trend Micro Anti-virus support and they told me that there is no VPN and no blocking of the ports. We have disable anti virus softwate totally and stil not work. Also ibtereating point is that PLEX is working but not and EMBY

Edited November 18, 2022 by Kavalera

[Luke 40082]

I would check Windows Firewall because there could a rule added that is blocking Emby Server. Something on your server machine is blocking the connection, you just have to find out what that is.

I understand you're saying that Plex is working, but please be advised they have an internet relay service where they can route everything through their servers, and this switches on automatically anytime a direct connection can't be established. Emby Server doesn't have that, nor do we plan to have that as we prefer to remain a private personal media server. But that does mean a direct connection from device to server will be required.

[Luke 40082]

When this happens are you able to use the server web interface directly on the server machine?

[Kavalera 1]

Hi Luke,

From server machine everything us ok. I open it, i see library, i can go to settings, to see server details for local and external connection and all settings. I also think that it is something in windows firewall but don't know what to check

[Kavalera 1]

Hi Luke Any idea what to check.

I use some software and see that 8096 is listening so it is open. I cannot find 8920 as open even if i add it in Firewall rule. Is it mandatory to be open.Please se below picture.

 

 

[Luke 40082]

@Kavalera are you still having an issue with this? Were you able to resolve it?

[Kavalera 1]

No, i am not so big expert in this area and i don't know what to check. Last thing was that one of the ports was in listening mode which mean is open but TV cannot run Emby

[Luke 40082]

Hi @Kavalera does this solution from another user help at all?

 

[Kavalera 1]

Hi @Luke, finally i success. None of above helps. Ports was added, streaming was ON and etc, but nothing work. Finally i have decided to uninstall Emby Server on my PC and make new installation and it works. I don't know what could be the reason.

The only change which i make is several months ago I was changed my Internet provider, but i am not sure that it can be the reason as i didn't change any settings to my local network.

 

I have one more question to you is there a way to add Movies library from Samba server.

Thank you very much

[Luke 40082]

9 hours ago, Kavalera said:

Hi @Luke, finally i success. None of above helps. Ports was added, streaming was ON and etc, but nothing work. Finally i have decided to uninstall Emby Server on my PC and make new installation and it works. I don't know what could be the reason.

The only change which i make is several months ago I was changed my Internet provider, but i am not sure that it can be the reason as i didn't change any settings to my local network.

 

I have one more question to you is there a way to add Movies library from Samba server.

Thank you very much

Thanks for the feedback. Did you try importing the library into emby library setup?

[Kavalera 1]

@Luke I found it thank you.