candybar213 7 Posted October 16, 2013 Share Posted October 16, 2013 My boys have a roku in there rooms one seems to play fine I believe all my files have not found one yet it does not play. the other one however all videos show up but when I click play it will flash on the black screen that says "retrieving ...." then back to the previous screen. I have reset the roku to factory setting with no change. server is running windows 7 64bit but like i say runs fine on one roku, both rokus are model 2500x. thanks for any help Link to comment Share on other sites More sharing options...
gcw07 347 Posted October 16, 2013 Share Posted October 16, 2013 Try deleting the channel and then re-adding it. Link to comment Share on other sites More sharing options...
candybar213 7 Posted October 16, 2013 Author Share Posted October 16, 2013 ok i tried that and it is the same click play goes to retrieving screen for about half a sec then back to the screen about the movie with picture and the click play button. Link to comment Share on other sites More sharing options...
gcw07 347 Posted October 16, 2013 Share Posted October 16, 2013 Make sure your settings are matching for each box. The video quality setting that is. Also you might provide us with some details of the video itself that your trying to play. Link to comment Share on other sites More sharing options...
candybar213 7 Posted October 16, 2013 Author Share Posted October 16, 2013 ok they are both hooked to an old tv the big box type with RCA cables the video quality was the same on both it seems to play if i set it to the lowest setting. This file is an avi any idea why it only lets me play on the lowest quailty setting Link to comment Share on other sites More sharing options...
gcw07 347 Posted October 16, 2013 Share Posted October 16, 2013 Well if it is an AVI, it would be transcoding. Are you trying to play these both at the same time? Maybe your server can't handle the load of two transcoding jobs at once. Link to comment Share on other sites More sharing options...
candybar213 7 Posted October 16, 2013 Author Share Posted October 16, 2013 It is with any type of file and even when there is nothing playing on the other one the server should handle a few playing at once. I have avi mp4 mkv files and have the same issue with all file types Link to comment Share on other sites More sharing options...
gcw07 347 Posted October 17, 2013 Share Posted October 17, 2013 We will need clean server logs. Clear out all your server logs, then try playing a video. Then provide us with the ffmpeg and server logs. We can take a look. Thanks. Link to comment Share on other sites More sharing options...
candybar213 7 Posted October 17, 2013 Author Share Posted October 17, 2013 I will do that latter this morning but I need a step by step please sorry I am Making it so hard on you but I will get it to you so if there is a problem it can be fixed for all Link to comment Share on other sites More sharing options...
Tikuf 663 Posted October 17, 2013 Share Posted October 17, 2013 1. Navigate to the video you want to play on the roku 2. Paste the following in the location bar of windows explorer %appdata%\MediaBrowser-Server\logs 3. Delete the entire contents of that folder. 4. Attempt playback on the roku. 5. Open the resulting log files in notepad or similar the paste them to paste2.org or copy the files to your dropbox/skydrive whatever is best for you. 6. Paste the links to the files here. Cheers TIA Link to comment Share on other sites More sharing options...
candybar213 7 Posted October 17, 2013 Author Share Posted October 17, 2013 This is the link to the failed server logs there was no ffmpeg log after this attempt to play: https://docs.google.com/file/d/0B6MEGlrrKlmMZnBoaUZiakQxeDg/edit?usp=sharing Here is the log of the successful server logs but it is in the lowest possible video quality setting and the ffmpeg: https://docs.google.com/file/d/0B6MEGlrrKlmMRlBmbzlZM2Vxb1k/edit?usp=sharing https://docs.google.com/file/d/0B6MEGlrrKlmMNkFHcnRkTUI5ME0/edit?usp=sharing the file name in the successful log is correct and I was trying to get the same file with the failed one but it is showing a complete different folder. the only thing that I changed was the video quality. let me know what you find thank you again. these are on google drive hope that is ok with you if not let me know. Link to comment Share on other sites More sharing options...
gcw07 347 Posted October 18, 2013 Share Posted October 18, 2013 Bumping this to get Tikuf to take a look through the logs if he hasn't yet and see if he notices anything. I don't. Can you provide us with the media information on the file. If you navigate to the item within the web client you will see a details area that gives all sorts of media information. If you could copy that here for us to look at too. Thanks. Link to comment Share on other sites More sharing options...
Tikuf 663 Posted October 18, 2013 Share Posted October 18, 2013 There is no playback attempt in the failed log and the success log doesn't have the url that is called. I will need full logs on this. If you could stop the server del all your log files and restart server and try again on both roku and link the full logs please. Link to comment Share on other sites More sharing options...
candybar213 7 Posted October 20, 2013 Author Share Posted October 20, 2013 Ok here is what I did: Turn off server del logs restart server turn on good roku find movie play movie 10-15 sec pause and return to roku home turn on bad roku find same movie try to play at default video quality, flash and back to video info screen change quality to lowest setting replay same video 10-15 sec pause and return to roku home turn off server here is the server log and the two ffmeg logs that were in the folder when I finshed this they are in a shared folder in my google drive let me know if you can't see them all but I think you can https://drive.google.com/folderview?id=0B6MEGlrrKlmMaDg4QnA2WHdUWFE&usp=sharing Link to comment Share on other sites More sharing options...
Tikuf 663 Posted October 21, 2013 Share Posted October 21, 2013 Ah sorry my bad forgot to ask you to enable debug logging http://mediabrowser.tv/community/index.php?/topic/1209-getting-useful-logs-media-info/&do=findComment&comment=28737 Link to comment Share on other sites More sharing options...
candybar213 7 Posted October 21, 2013 Author Share Posted October 21, 2013 oh man ok well i will do that and repost the log as soon as i can Link to comment Share on other sites More sharing options...
Tikuf 663 Posted October 21, 2013 Share Posted October 21, 2013 Ya no problem sorry for the misdirection Link to comment Share on other sites More sharing options...
candybar213 7 Posted October 21, 2013 Author Share Posted October 21, 2013 ok i turned on debug then turned off the server and followed same patterns as before and here are the new logs https://drive.google.com/folderview?id=0B6MEGlrrKlmMT0pISUp3bkNCVE0&usp=sharing Link to comment Share on other sites More sharing options...
Tikuf 663 Posted October 21, 2013 Share Posted October 21, 2013 Cool thanks I will look into it on first perusal the second roku is requesting the video at a smaller size (quality settings i assume) the ffmpeg c/l is executing properly in both instances. Are the roku the exact same model and same firmware etc Link to comment Share on other sites More sharing options...
candybar213 7 Posted October 21, 2013 Author Share Posted October 21, 2013 Not positive about firmwere version but they both say they are up to date and they are both 2500x model so if I understand you right you can't find in the log where it is ever trying to play at at the default setting only the lower quality well do you have any thing in mind to try now just let me know where to go from here Link to comment Share on other sites More sharing options...
Tikuf 663 Posted October 21, 2013 Share Posted October 21, 2013 I will go thru the logs see if anything stands out will get back to you. Just tied up with android at the minute. Link to comment Share on other sites More sharing options...
candybar213 7 Posted October 21, 2013 Author Share Posted October 21, 2013 I feel really good I was able to get two developers stumped thanks for all the help I will be will just continue to watch in low def till you get back Link to comment Share on other sites More sharing options...
candybar213 7 Posted October 22, 2013 Author Share Posted October 22, 2013 i just checked both roku's and they under the about tab in the setting the softwear is set ver. 5.1 build 1197 on both not sure if there is somewhere else to look for a firmwear but that is what i found out for now Link to comment Share on other sites More sharing options...
gcw07 347 Posted October 22, 2013 Share Posted October 22, 2013 As long as they both are on the same one it should be showing up the same on both. Really unsure on this one. Link to comment Share on other sites More sharing options...
Tikuf 663 Posted October 22, 2013 Share Posted October 22, 2013 Not stumped (yet) just had a quick peek Can you do the following for me please go to %appdata%\MediaBrowser-Server\cache\encoded-media make sure it is empty then run a clean log for the one that plays and post the logs then again check %appdata%\MediaBrowser-Server\cache\encoded-media make sure it is empty and run a clean log for the one that doesn't play (make sure the settings on the roku system are the same (as in audio) makes sure the settings are the same for the channel and run a clean log for it too (don't drop the settings down) I need to compare apples to apples Thanks Link to comment Share on other sites More sharing options...
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