Unable to connect on Apple TV (all other external connections are ok)

[morg1142 0]

Hello everyone,

I a few users who are having issues connecting with Apple TV via remote connection (tested via iOS and it works perfectly).

Manually enter in server address - Response: "We are unable to connect..."

We have tried reinstalling the app, and nothing works.

It's a HTTP, whitelisted IP, without custom SSL certs setup.

Any help is greatly appreciated, just weird everything else works perfectly, but only those with AppleTV can't seem to log on.

 

 

 

Any help will be appreciated. Thanks

[vdatanet 1576]

Maybe it's a certificate issue. Take a look at this:

https://kb.smoothwall.com/hc/en-us/articles/360002033210-Installing-HTTPS-Inspection-CA-Certificates-on-Apple-TV-Devices-Manually

 

[morg1142 0]

Can it be a be a cert issue if I'm not even using HTTPS?

[Luke 39864]

@morg1142 are you saying you're using the whitelist feature to restrict remote access? As a test, did you try temporarily removing that?

[ketiljo 0]

I had the same issue, see this: