Libraries vanish empty themselves when network path is not accessible

[Fretawekakoep 3]

Was this ever resolved or a workaround in later releases? I have a similar issue.

Part of my library is stored on a remote disk that is mounted via CFS/SMB to my NAS, where Emby is running and the main library is stored.

After a disconnected disk, the movies are being deleted from the library and I will need to do a full reboot of both NAS and Emby, do a full re-scan (sometimes it takes a couple of times) to get them back. Metadata is stored with the media but still need to do some manual fixes in terms of selecting proper backgrounds or covers which are missed or not properly recovered. Strange thing is that Movies is much more affected by this compared to TV Series.

[Luke 37047]

@Fretawekakoep please attach the emby server log from when this happens. Thanks.

[Fretawekakoep 3]

Cheers for splitting this to a new topic Luke

Here are the logs.

Many thanks

embyserver-63797414290.txt embyserver-63797414400.txt hardware_detection-63797414361.txt

[Fretawekakoep 3]

Another example. Even after adjusting the scheduled task to re-scan after application restart - still it loses connection with the SMB/CFS mapped drive via the Qnap interface.

But only for movies - TV series are working and showing in the library

Remote Disk {Windows PC} was continuously on so connection loss is not a factor - also no such notification in QNAP

embyserver.txt ffmpeg-transcode-5f9ebb2e-a00f-4f80-8017-577e8e87bdde_1.txt

[Fretawekakoep 3]

After another re-scan of the library all of the TV-series have been removed too. 

embyserver (1).txt

[Fretawekakoep 3]

After a full reboot of the QNAP NAS and Emby Server and a Full Library Scan - complete library has been rebuilt including correct metadata and images. Eager to find a way to prevent this from being deleted from the library if the disk disconnects

hardware_detection-63797585384.txt embyserver-63797587200.txt embyserver (2).txt

[Fretawekakoep 3]

Any new findings on this?

[stephen_hill 35]

I'm curious, how does Emby handle missing directories or files?

I personally would expect it to work like Kodi . In Kodi when an entry is unavailable on disk it remains in the library but cannot be played. You have to manually run a clean-up task to remove entries which are no longer on disk.

I like the way Kodi does it because it mean any intermittent hardware or network issue, does not affect your library.

[Luke 37047]

On 9/20/2022 at 5:10 AM, stephen_hill said:

I'm curious, how does Emby handle missing directories or files?

I personally would expect it to work like Kodi . In Kodi when an entry is unavailable on disk it remains in the library but cannot be played. You have to manually run a clean-up task to remove entries which are no longer on disk.

I like the way Kodi does it because it mean any intermittent hardware or network issue, does not affect your library.

If the entire mount is unreachable, then it stays in the library and the server assumes it is offline.

But the mount is reachable and some folder underneath that is gone, then the server treats that as content having been deleted.

[Luke 37047]

On 9/2/2022 at 8:27 PM, Fretawekakoep said:

Any new findings on this?

Hi, we're looking into this. Thanks.

[Fretawekakoep 3]

Was this fixed in the latest release Luke? Seems like the content stays in the library or is being picked up immediately if the mounted drive is available. Thanks a lot!

[Luke 37047]

4 hours ago, Fretawekakoep said:

Was this fixed in the latest release Luke? Seems like the content stays in the library or is being picked up immediately if the mounted drive is available. Thanks a lot!

It should be a bit improved now, yes.