frostywite 0 Posted August 17, 2022 Share Posted August 17, 2022 I am thinking this may be an IOS bug since it only seems to happen on iphones/ipad. Currently running Emby on Windows 10 VM in ESXi, fresh install, nothing else but Emby and Nginx. Nginx handling reverse proxy with SSL. Have 3060ti passthrough for transcode. Emby connects to mounted network folder. When playing a movie from my subdomain either in ios safari, chrome, edge, the movie starts to play for about 2 minutes then drops and the screen returns back to the movie page. Sometimes the movie plays fine. I have not had any issues playing in browser and a buddy with an android phone has not had any issues playing. Happens on different phones, ipad, wifi on or off, does not matter. Happens if transcoding or not transcoding does not matter. Movies are playing fine in Emby app on myy phone. I have also tried this setup Linux, same thing happens. Link to comment Share on other sites More sharing options...
Abobader 2941 Posted August 17, 2022 Share Posted August 17, 2022 Hello frostywite, ** This is an auto reply ** Please wait for someone from staff support or our members to reply to you. It's recommended to provide more info, as it explain in this thread: Thank you. Emby Team Link to comment Share on other sites More sharing options...
Luke 37010 Posted August 18, 2022 Share Posted August 18, 2022 @frostywite Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks! Link to comment Share on other sites More sharing options...
frostywite 0 Posted August 18, 2022 Author Share Posted August 18, 2022 @Luke Hey Luke. I've been trying to catch it in more detail. No way I've been able to pin down a reason to why it crashes but it is most consistent when first starting to play a video. Was able to play a movie for an hour before it just dropped back to the movie page last night. Here is a log. Only info is Emby stopped reported by app @ 15:23:20. Attached is a YouTube link to video demonstrating behavior. embyserver (1).txt hardware_detection-63796346674.txt Link to comment Share on other sites More sharing options...
Luke 37010 Posted September 1, 2022 Share Posted September 1, 2022 @frostywite so this is on a remote connection? You may want to try lowering the in-app quality setting. It could just be that the bitrate is too high for the network connection. Please let us know if this helps. Thanks. Link to comment Share on other sites More sharing options...
frostywite 0 Posted September 5, 2022 Author Share Posted September 5, 2022 @Luke Did not matter, cell or Wifi. Tried changing quality, did not change. Switched server to Jellyfin, works just fine now. Link to comment Share on other sites More sharing options...
K22R8CT 24 Posted September 5, 2022 Share Posted September 5, 2022 (edited) I've had the same problem for about a month (maybe 2) with safari on Mac, iPhone and iPad, on both beta and stable. I'm connected directly to the emby sever/port on my local network, so proxy and cell are red herrings. Posted about it here: Edited September 5, 2022 by Anon28109 Link to comment Share on other sites More sharing options...
frostywite 0 Posted September 5, 2022 Author Share Posted September 5, 2022 @Anon28109 I did not try Firefox but mine would drop in Edge Browser. I’m running a reverse proxy to my server and hosting under a sub domain. This is the only way I can get around playing videos on my work phone or iPad since I cannot install apps. My personal iPone would do the same thing and drop playing under safari private tab, and chrome. Most consistent thing I observed was it seemed if I waited some time and went to start a movie, it was going to drop between 60 to 120 seconds of playing. Using Emby app never had any playback issues. Since I switched to Jellyfin, I have had zero playback issues on any iOS device with my proxy. Link to comment Share on other sites More sharing options...
K22R8CT 24 Posted September 6, 2022 Share Posted September 6, 2022 16 hours ago, frostywite said: I did not try Firefox but mine would drop in Edge Browser What's worked for me (without any random stops) is: Firefox on Mac. Emby app on iPhone and iPad. Link to comment Share on other sites More sharing options...
Luke 37010 Posted September 23, 2022 Share Posted September 23, 2022 Are you still having an issue with this? Link to comment Share on other sites More sharing options...
K22R8CT 24 Posted September 25, 2022 Share Posted September 25, 2022 Me or the OP? Because I think our problem's the same. I am as of beta 4.8.0.8 I'll test 4.8.0.9 when the docker build is available (not yet.) Link to comment Share on other sites More sharing options...
K22R8CT 24 Posted September 27, 2022 Share Posted September 27, 2022 Still a problem in 4.8.0.9 on macOS Safari. Link to comment Share on other sites More sharing options...
Gecko 61 Posted October 8, 2022 Share Posted October 8, 2022 (edited) Same issue for me on Safari (Mac and iOS) web app through a proxy. Nothing in the logs expect that the transcoding or direct play was stopped by the application. Currently using Chrome or Emby apps to avoid the issue but that's annoying... EDIT: found out that activating proxy_buffering in nginx may have solved the issue. Edited October 8, 2022 by nSGecko 1 Link to comment Share on other sites More sharing options...
Luke 37010 Posted October 24, 2022 Share Posted October 24, 2022 On 10/8/2022 at 3:21 AM, nSGecko said: EDIT: found out that activating proxy_buffering in nginx may have solved the issue. Has this held up? Link to comment Share on other sites More sharing options...
Gecko 61 Posted October 24, 2022 Share Posted October 24, 2022 27 minutes ago, Luke said: Has this held up? Unfortunately no. I have random stops here and there… happy to help in any way to solve this. Link to comment Share on other sites More sharing options...
Luke 37010 Posted November 2, 2022 Share Posted November 2, 2022 Are you still running into this following the latest iOS updates? Link to comment Share on other sites More sharing options...
Gecko 61 Posted November 6, 2022 Share Posted November 6, 2022 @Luke Did you change something that may have helped this topic on v4.7.9 ? Running iOS 16.1 and emby 4.7.9 seems promising so far… i’ll keep you posted Link to comment Share on other sites More sharing options...
Luke 37010 Posted November 6, 2022 Share Posted November 6, 2022 6 hours ago, nSGecko said: @Luke Did you change something that may have helped this topic on v4.7.9 ? Running iOS 16.1 and emby 4.7.9 seems promising so far… i’ll keep you posted I don't think the changes from 4.7.8 to 4.7.9 will impact this but I'm glad to hear it. Thanks. Link to comment Share on other sites More sharing options...
K22R8CT 24 Posted November 7, 2022 Share Posted November 7, 2022 Out of curiosity (because I also have this problem) are there changes in 4.7.9 that haven't been ported to 4.8.0.16-beta? Link to comment Share on other sites More sharing options...
Luke 37010 Posted November 7, 2022 Share Posted November 7, 2022 3 hours ago, K22R8CT said: Out of curiosity (because I also have this problem) are there changes in 4.7.9 that haven't been ported to 4.8.0.16-beta? No, there aren't. 1 Link to comment Share on other sites More sharing options...
BillyBane 0 Posted December 9, 2022 Share Posted December 9, 2022 Hi all, I had this issue with Emby on Windows for a some time and then I switched to another platform and the issue reappeared. After scanning the Windows logs I eventually found that it was the 'unattended sleep' power plan settings in the OS. This is relevant both to Windows 10 and 11. Increase the time of the above setting by following the steps here: https://www.majorgeeks.com/content/page/windows_10_goes_to_sleep_early.html#:~:text=1%3A%20Check%20Sleep%20Settings,to%20whatever%20suits%20your%20needs I'm not saying this is necessarily the answer for all of you, but its certainly helped me. All the best. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now