EkoOne 4 Posted August 10, 2022 Share Posted August 10, 2022 Since updating to v4.7.6.0 playback of movies (SD, HD, UHD) randomly stops with no option to resume playback even though the movie has not completely played. I thought perhaps it was a one-off corrupt file but it happens with every movie I try and with every device be it a laptop, phone or TV/Roku. Very frustrating. This has never happened before and I've not changed any settings in months so I'm at a loss. Link to comment Share on other sites More sharing options...
Luke 37994 Posted August 10, 2022 Share Posted August 10, 2022 @EkoOne Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks! Link to comment Share on other sites More sharing options...
EkoOne 4 Posted August 10, 2022 Author Share Posted August 10, 2022 Ok. From a safety/security standpoint is there any info in the Emby log that should not be posted publicly? For example, an IP address etc. Link to comment Share on other sites More sharing options...
Luke 37994 Posted August 11, 2022 Share Posted August 11, 2022 On 8/10/2022 at 3:41 PM, EkoOne said: Ok. From a safety/security standpoint is there any info in the Emby log that should not be posted publicly? For example, an IP address etc. Hi, the 4.7 server release has log anonymization features now so if you get the log from the web interface your remote ip should be replaced with a generic value. Link to comment Share on other sites More sharing options...
EkoOne 4 Posted August 13, 2022 Author Share Posted August 13, 2022 FFMPEG - https://www.dropbox.com/s/vpfjdn4t528sldc/ffmpeg-transcode-18453045-f68e-4f96-b0a4-06cf14a10b4d_1.txt?dl=0 Server - https://www.dropbox.com/s/7nnfzcvp48k03tr/embyserver.txt?dl=0 Link to comment Share on other sites More sharing options...
Luke 37994 Posted August 18, 2022 Share Posted August 18, 2022 Hi, we'll take a look at it. Thanks. Link to comment Share on other sites More sharing options...
adkeyz 2 Posted August 19, 2022 Share Posted August 19, 2022 @Luke I'm having a similar issue, playback will stop after a few minutes when using Safari. All other browsers work fine but I prefer to use Safari for it's PiP mode. Problem happens every time on all media. Emby then marks the item as played, almost as if it just skips to the end of the media. It started happening a couple of weeks ago, I have wiped the Mac and done a clean install of MacOS Monterey and the issue persists. 1 Link to comment Share on other sites More sharing options...
EkoOne 4 Posted August 19, 2022 Author Share Posted August 19, 2022 @Luke An update: Like @adkeyz I use Safari (currently v15.6) exclusively with Emby and the situation has somehow gotten worse rendering Emby unusable with Safari. I started using Firefox (v103.0.2) and so far no random quitting issues but some "hanging" with 2K .mkv files, though .mp4 seem to fare better, i.e. no hanging. Clearly Safari and Emby are not playing nicely. Link to comment Share on other sites More sharing options...
Luke 37994 Posted September 14, 2022 Share Posted September 14, 2022 Are you still running into this? Link to comment Share on other sites More sharing options...
adkeyz 2 Posted September 26, 2022 Share Posted September 26, 2022 (edited) @Luke This is still an issue. MacOS Monterey recently got a small update along with an update to Safari (Now v16.0) and the issue still persists. Edited September 26, 2022 by adkeyz Link to comment Share on other sites More sharing options...
adkeyz 2 Posted October 3, 2022 Share Posted October 3, 2022 @Luke I have also just tried this on my Macbook Air, same OS version and same Safari version, same playback issue. Any update on a fix? Link to comment Share on other sites More sharing options...
cp41 3 Posted October 8, 2022 Share Posted October 8, 2022 I am glad I found this thread, to know that I am not alone. I have found this to be the case with using Safari. Playback stops abruptly and the file is marked as complete. I have not experienced this using alternate browsers (Brave) or any of the apps. In the meantime, I have switched away from using Safari. Link to comment Share on other sites More sharing options...
Luke 37994 Posted October 31, 2022 Share Posted October 31, 2022 Are you still running into this? Link to comment Share on other sites More sharing options...
cp41 3 Posted October 31, 2022 Share Posted October 31, 2022 I just checked this morning and encountered the issue. I have not yet upgraded to 4.7.8, but I didn’t see anything in the release notes addressing this specifically. I have been using Brave instead and haven’t had any issues. So it isn’t a major inconvenience (for me), but it does still exist for Safari. Link to comment Share on other sites More sharing options...
Luke 37994 Posted October 31, 2022 Share Posted October 31, 2022 Ok if you could try again with 4.7.8 that would be helpful. Thanks. Link to comment Share on other sites More sharing options...
cp41 3 Posted November 4, 2022 Share Posted November 4, 2022 I updated Emby to 4.7.8 and the problem persists with Safari. Link to comment Share on other sites More sharing options...
kaynemo 13 Posted November 11, 2022 Share Posted November 11, 2022 (edited) I also see this behavior no matter the browser UPD. Nothing in the logs. Just states the fact that the playback has stopped UPD1. I think I might have found a culprit - in my case Selecting "Hardware transcoding" to "YES", instead of Advanced, therefore turning off VidToolbox fixes the problem Edited November 11, 2022 by kaynemo Link to comment Share on other sites More sharing options...
Luke 37994 Posted November 15, 2022 Share Posted November 15, 2022 On 11/11/2022 at 5:56 AM, kaynemo said: I also see this behavior no matter the browser UPD. Nothing in the logs. Just states the fact that the playback has stopped UPD1. I think I might have found a culprit - in my case Selecting "Hardware transcoding" to "YES", instead of Advanced, therefore turning off VidToolbox fixes the problem That's interesting, thanks for the info. Link to comment Share on other sites More sharing options...
tegeril 0 Posted December 1, 2022 Share Posted December 1, 2022 (edited) I've just started seeing this happen in Safari and I'm running 4.7.10.0 on an M1 Mac mini with the Apple Silicon build. I hadn't experienced this previously running 4.7.8.0 or before. The computer that sees playback abruptly end is running macOS Ventura and Safari 16.1. My hardware transcoding setting is already set to YES and this is still occurring. The logs tend to end like this: 01:21:00.733 SegmentComplete=video:0 Index=975 Start=5850.145000 End=5856.025000 Duration=5.880000 offset_pts=0 start_pts=5850145000 Frames=144 filename=64D4DC_975.ts 01:21:00.733 [segment @ 0x151905450] Opening '/Users/aaron/emby-server/transcoding-temp/64D4DC/64D4DC_976.ts.tmp' for writing 01:21:00.817 elapsed=00:00:41.65 frame=36978 fps=888 q=-1.0 size=N/A time=00:25:42.37 bitrate=N/A throttle=off speed= 37x 01:21:00.927 [segment @ 0x151905450] Opening '/Users/aaron/emby-server/transcoding-temp/64D4DC/64D4DC.m3u8.tmp' for writing 01:21:00.927 SegmentComplete=video:0 Index=976 Start=5856.068000 End=5862.031000 Duration=5.963000 offset_pts=0 start_pts=5856068000 Frames=144 filename=64D4DC_976.ts 01:21:00.927 [segment @ 0x151905450] Opening '/Users/aaron/emby-server/transcoding-temp/64D4DC/64D4DC_977.ts.tmp' for writing 01:21:00.969 [q] command received. Exiting. 01:21:00.970 01:21:00.970 [segment @ 0x151905450] Opening '/Users/aaron/emby-server/transcoding-temp/64D4DC/64D4DC.m3u8.tmp' for writing 01:21:00.970 SegmentComplete=video:0 Index=977 Start=5862.074000 End=5863.324000 Duration=1.250000 offset_pts=0 start_pts=5862074000 Frames=31 filename=64D4DC_977.ts 01:21:00.970 elapsed=00:00:41.81 frame=37098 fps=887 q=-1.0 Lsize=N/A time=00:25:47.36 bitrate=N/A throttle=off speed= 37x 01:21:00.970 video:2300690kB audio:36265kB subtitle:0kB other streams:0kB global headers:0kB muxing overhead: unknown Last message repeated 1 times 01:21:00.970 EXIT 01:21:00.975 Edited December 1, 2022 by tegeril Link to comment Share on other sites More sharing options...
tellaflix 0 Posted December 9, 2022 Share Posted December 9, 2022 I am having this issue also. Good to know it's Safari related. Is a fix being worked on? Ventura on Intel. Link to comment Share on other sites More sharing options...
rootbeerdan 5 Posted December 13, 2022 Share Posted December 13, 2022 I am also seeing this as well on Safari, transcoding or direct play. I wonder if it has to do with iCloud Private Relay? I'm also running Caddy as a reverse proxy so it's possible that might be screwing things around as well. Link to comment Share on other sites More sharing options...
Luke 37994 Posted December 14, 2022 Share Posted December 14, 2022 16 hours ago, rootbeerdan said: I am also seeing this as well on Safari, transcoding or direct play. I wonder if it has to do with iCloud Private Relay? I'm also running Caddy as a reverse proxy so it's possible that might be screwing things around as well. It could. Have you tried disabling it for testing purposes? Link to comment Share on other sites More sharing options...
tegeril 0 Posted December 16, 2022 Share Posted December 16, 2022 I do not and have not had private relay enabled, so it's not that for me. Link to comment Share on other sites More sharing options...
tegeril 0 Posted December 29, 2022 Share Posted December 29, 2022 This problem continues to occur with 4.7.11.0 fwiw. The latest time it happened to me in testing gave me 2 minutes and 29 seconds of playback before stopping. Link to comment Share on other sites More sharing options...
RobbyBobby 16 Posted January 3, 2023 Share Posted January 3, 2023 Another "me too post" I'm afraid. My set up is very simple with nothing being online. It may be worth noting that the same thing happens with the Emby Player. Link to comment Share on other sites More sharing options...
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