Apple TV dont login

[danieledwardz 0]

Hi everyone,

 

im trying using apple tv 4k, i downloaded the app and put my addres with port www.mysite.com:80 then i writte my user and password and always i got a message with my user ou password is wrong, and it is right.

my emby 4.7.6.0 running on cloudron, my apple tv is 4k and the name of device is ''tv''

 

how can i fix it?

 

thank you

[Luke 40111]

Hi, are you sure port 80 is correct? Are you able to sign into your server with other emby apps?

[danieledwardz 0]

16 minutes ago, Luke said:

Hi, are you sure port 80 is correct? Are you able to sign into your server with other emby apps?

Hi,

yes, I can login on all apps I tried on iOS, android, web, everything worked well, only on Apple TV 4K I’m getting this error.

 

I installed emby on Mac Pro on the same network and Ip from main server and tried again login on Apple TV at home and WORK! I don’t know how to find this error, on main server don’t show any error to try login.

 

thank you for answer 

[Luke 40111]

Hi, what address/port are you using with the web app?

[danieledwardz1 0]

On 8/11/2022 at 1:36 PM, Luke said:

Hi, what address/port are you using with the web app?

hi, im using 80.

 

I dont know what to do, I deleted all my server and setup again and the error keep.

 

I guess that can be a cloudron error because i can login on server on the same network run under mac, only on cloudron show this user or password error.

[Luke 40111]

Are you using https on your server?

[danieledwardz 0]

1 minute ago, Luke said:

Are you using https on your server?

Yes 

[danieledwardz 0]

3 minutes ago, Luke said:

Are you using https on your server?

If you like to try

my site is play.filme.tube

user: teste

password: teste

[Luke 40111]

Where does the ssl certificate come from?

[danieledwardz 0]

1 minute ago, Luke said:

Where does the ssl certificate come from?

I use cloudron, when I install the system setup all on serve, on dns, on cloudflare.

[Luke 40111]

Is it a self signed certificate?

[kbijvank 52]

If it is https shouldn't it be port 443?

[Luke 40111]

8 hours ago, kbijvank said:

If it is https shouldn't it be port 443?

Hi, that depends on your Emby Server, or the Emby Server that you're connecting to. What https port is your Emby Server using?

[Luke 40111]

@kbijvank?

[Moreje 14]

In the emby app for apple tv , when specifying server address, it is not possible to specify whether you use http or https. 

My server is behind reverse proxy xxx.zzzzz.org, with https support 

But I can't login... Credentials are rejected 

[Luke 40111]

On 12/19/2022 at 5:06 PM, Moreje said:

In the emby app for apple tv , when specifying server address, it is not possible to specify whether you use http or https. 

My server is behind reverse proxy xxx.zzzzz.org, with https support 

But I can't login... Credentials are rejected 

@Moreje why do you think it's not possible to specify http or https? Did you try it at the beginning of the address?

[Zagueras 0]

yes, if I put it at the beginning of the address, I get something like that:

http://https://xxx.zzzzzz.org

[Moreje 14]

sorry, bad login:

yes, if I put it at the beginning of the address, I get something like that:

http://https://xxx.zzzzzz.org

[SamES 1004]

6 hours ago, Moreje said:

sorry, bad login:

yes, if I put it at the beginning of the address, I get something like that:

http://https://xxx.zzzzzz.org

What app version are you using?

I'm not seeing this issue

[seanbuff 1150]

7 hours ago, Moreje said:

yes, if I put it at the beginning of the address, I get something like that:

http://https://xxx.zzzzzz.org

and what happens if you don't prefix the protocol, and just enter your domain name as "xxx.zzzzzz.org" and make the port "443" ?

 

On 20/12/2022 at 09:06, Moreje said:

My server is behind reverse proxy xxx.zzzzz.org, with https support

also what does your 'Network' tab look like in Emby, it should look something like this if configured correctly for a reverse proxy

[Moreje 14]

if I don't put the prefix: I can reach the server on port 443, but my login credentials are rejected

My network configuration is the same as illustrated.

And this occurs only with ATV, access from browsers, emby for LG, emby for windows are doing well...

I can't test anymore for the moment, this ATV is in a secondary house....I'll be back to you when I'll go there again

thanks for your help

 

 

[Luke 40111]

@Moreje are you still having an issue with this?

[Moreje 14]

Hi Luke & all!

I'm back to my house with ATV!

still having this login issue

I can reach my remote server (behind a reverse proxy: http:myserverdns:80 )

I can see my users

but the password is rejected

login from the same IP but through web browser or Android TV is OK. only Apple TV fails

login into my local emby server is fine

 

embyserver.txt

Edited February 17, 2023 by Moreje

[Luke 40111]

On 12/19/2022 at 5:06 PM, Moreje said:

In the emby app for apple tv , when specifying server address, it is not possible to specify whether you use http or https. 

My server is behind reverse proxy xxx.zzzzz.org, with https support 

But I can't login... Credentials are rejected 

@Moreje are you still unable to specify http/https?

[Moreje 14]

Sorry Luke, I can't test on the ATV where I ve experienced this behavior (I think it was an old ATV).

but my last tests on a new Apple TV 4K were OK on this side: the server address was OK.

but the credentials rejected issue remained...