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About playing now, "Container not supported" - ES 4750


CarlosLima
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CarlosLima

Hi,
I've noticed on the dashboard that some customers are showing this "Container not supported" message. The one in the image is a reproduction of a live TV channel.
I did not receive a problem alert from the customer.
Is this normal or do I need to do something to fix it?
Thanks

Screenshot.png

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Hi.  That is normal.  Many apps/platforms don't directly support TS as a container (with full functionality like seeking) so we remux it to provide that.

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CarlosLima
Posted (edited)

Ah, okay, I understood.
Thank you so much.

- - -
Hi, still on the same subject, playing live tv channels, is this type of message also normal?
"The media bitrate exceeds the limit."
"Direct playback error"

Screenshot.png

Edited by CarlosLima
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51 minutes ago, CarlosLima said:

Ah, okay, I understood.
Thank you so much.

- - -
Hi, still on the same subject, playing live tv channels, is this type of message also normal?
"The media bitrate exceeds the limit."
"Direct playback error"

Screenshot.png

It could happen occasionally with some files. We'd have to look at a specific example in order to provide a more detailed answer.

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