Not playing some video files

[AlexS 1]

Hi

I've been having a problem with Emby playing certain files. They either just hang, or come up with 'no compatible streams available'. This is happening when I'm using Emby Web 4.7.5.0 on my local network, but also when others have tried remote connecting from other apps. Attached are, hopefully, the relevant logs for when this has happened with one example video file.

Any help would be appreciated.

Thanks

Alex

 

Edit: This has been happening since Emby Server 4.7.5.0 and since I moved my media from multiple network storage devices to one USB drive directly attached to the Emby server. 

ffmpeg-remux-8d1654a0-234e-4ae9-8136-f73f73c0cb10_1.txt ffmpeg-transcode-6b547219-329f-410b-8e8a-2c5c506b6c20_1.txt embyserver.txt

Edited July 30, 2022 by AlexS

[rodainas 188]

You are getting

TranscodeReasons=AudioCodecNotSupported

Also, dithose files contain embedded vtt subtitles?

[AlexS 1]

Is there a fix for AudioCodecNotSupported?

And, nope, no subtitles for that video file as far as I can see.

[rodainas 188]

3 minutes ago, AlexS said:

Is there a fix for AudioCodecNotSupported?

And, nope, no subtitles for that video file as far as I can see.

Are all the problematic files EAC3?

What client are you using?

[AlexS 1]

No, another one I know that isn't working is AC3 rather than EAC3.

They all work on my Xbox One, but don't work on Chrome (Emby Web 4.7.5.0) and one of my friends connects using an LG TV app and these files aren't playing for her either.

[AlexS 1]

This is another file example that isn't playing on chrome, but will play on my xbox one.

ffmpeg-transcode-85673459-1684-4b17-a6f0-e928f33a4eb8_1.txt embyserver (1).txt

[ebr 15664]

Hi.  So it would seem anything requiring ffmpeg is failing.

	System.Exception: System.Exception: Error starting ffmpeg

How did you install the server?

[AlexS 1]

Just downloaded from the Web page 

[ebr 15664]

Can you try re-installing over the top of your current installation?

[AlexS 1]

2 minutes ago, ebr said:

Can you try re-installing over the top of your current installation?

Reinstalled. Still having problems.

ffmpeg-transcode-24f22cf6-b14f-48f4-95ed-d9e921016d95_1.txt ffmpeg-transcode-54c3b537-5117-47c3-a492-1d9b958d25a1_1.txt embyserver (3).txt

[visproduction 280]

Your original media has 10 subtitles.  That does not help.  I am not sure why you cannot see them in the original.  Playing the original video with VLC should show the subtitles from the top menu.  I have read that this often causes issues.  I personally do not use the built in encoder.  I do all my encoding in advanced to the quality I prefer and then upload the result to the library and this method means no encoding is required.  Of course that does not help if you are using live TV.

Hope that helps.

[Luke 40070]

On 7/30/2022 at 9:10 AM, AlexS said:

Reinstalled. Still having problems.

ffmpeg-transcode-24f22cf6-b14f-48f4-95ed-d9e921016d95_1.txt 7.63 kB · 2 downloads ffmpeg-transcode-54c3b537-5117-47c3-a492-1d9b958d25a1_1.txt 7.66 kB · 1 download embyserver (3).txt 332.78 kB · 2 downloads

@AlexS what type of drive is your E: drive?

[AlexS 1]

5 hours ago, Luke said:

@AlexS what type of drive is your E: drive?

Its a WD Elements 18tb drive

[Luke 40070]

@AlexS HI, have you tried updating to Emby Server 4.7.6, in case that might help? Thanks.

[AlexS 1]

47 minutes ago, Luke said:

@AlexS HI, have you tried updating to Emby Server 4.7.6, in case that might help? Thanks.

It auto updated. Still having the same problem.

[Luke 40070]

@AlexS are you still running into this?

[AlexS 1]

On 9/2/2022 at 6:39 PM, Luke said:

@AlexS are you still running into this?

I've switched to the other machine now and running the beta on it without any problems.

However, yesterday I tried on the setup that wasn't working and it was still having the same problems as before.

[Luke 40070]

Ok please try the next beta build once available and let us know how that compares. Thanks.