AlexS Posted July 30 Share Posted July 30 (edited) Hi I've been having a problem with Emby playing certain files. They either just hang, or come up with 'no compatible streams available'. This is happening when I'm using Emby Web 4.7.5.0 on my local network, but also when others have tried remote connecting from other apps. Attached are, hopefully, the relevant logs for when this has happened with one example video file. Any help would be appreciated. Thanks Alex Edit: This has been happening since Emby Server 4.7.5.0 and since I moved my media from multiple network storage devices to one USB drive directly attached to the Emby server. ffmpeg-remux-8d1654a0-234e-4ae9-8136-f73f73c0cb10_1.txt ffmpeg-transcode-6b547219-329f-410b-8e8a-2c5c506b6c20_1.txt embyserver.txt Edited July 30 by AlexS Link to comment Share on other sites More sharing options...
rodainas Posted July 30 Share Posted July 30 You are getting TranscodeReasons=AudioCodecNotSupported Also, dithose files contain embedded vtt subtitles? Link to comment Share on other sites More sharing options...
AlexS Posted July 30 Author Share Posted July 30 Is there a fix for AudioCodecNotSupported? And, nope, no subtitles for that video file as far as I can see. Link to comment Share on other sites More sharing options...
rodainas Posted July 30 Share Posted July 30 3 minutes ago, AlexS said: Is there a fix for AudioCodecNotSupported? And, nope, no subtitles for that video file as far as I can see. Are all the problematic files EAC3? What client are you using? Link to comment Share on other sites More sharing options...
AlexS Posted July 30 Author Share Posted July 30 No, another one I know that isn't working is AC3 rather than EAC3. They all work on my Xbox One, but don't work on Chrome (Emby Web 4.7.5.0) and one of my friends connects using an LG TV app and these files aren't playing for her either. Link to comment Share on other sites More sharing options...
AlexS Posted July 30 Author Share Posted July 30 This is another file example that isn't playing on chrome, but will play on my xbox one. ffmpeg-transcode-85673459-1684-4b17-a6f0-e928f33a4eb8_1.txt embyserver (1).txt Link to comment Share on other sites More sharing options...
ebr Posted July 30 Share Posted July 30 Hi. So it would seem anything requiring ffmpeg is failing. System.Exception: System.Exception: Error starting ffmpeg How did you install the server? Link to comment Share on other sites More sharing options...
AlexS Posted July 30 Author Share Posted July 30 Just downloaded from the Web page Link to comment Share on other sites More sharing options...
ebr Posted July 30 Share Posted July 30 Can you try re-installing over the top of your current installation? Link to comment Share on other sites More sharing options...
AlexS Posted July 30 Author Share Posted July 30 2 minutes ago, ebr said: Can you try re-installing over the top of your current installation? Reinstalled. Still having problems. ffmpeg-transcode-24f22cf6-b14f-48f4-95ed-d9e921016d95_1.txt ffmpeg-transcode-54c3b537-5117-47c3-a492-1d9b958d25a1_1.txt embyserver (3).txt Link to comment Share on other sites More sharing options...
visproduction Posted August 1 Share Posted August 1 Your original media has 10 subtitles. That does not help. I am not sure why you cannot see them in the original. Playing the original video with VLC should show the subtitles from the top menu. I have read that this often causes issues. I personally do not use the built in encoder. I do all my encoding in advanced to the quality I prefer and then upload the result to the library and this method means no encoding is required. Of course that does not help if you are using live TV. Hope that helps. Link to comment Share on other sites More sharing options...
Luke Posted August 1 Share Posted August 1 On 7/30/2022 at 9:10 AM, AlexS said: Reinstalled. Still having problems. ffmpeg-transcode-24f22cf6-b14f-48f4-95ed-d9e921016d95_1.txt 7.63 kB · 2 downloads ffmpeg-transcode-54c3b537-5117-47c3-a492-1d9b958d25a1_1.txt 7.66 kB · 1 download embyserver (3).txt 332.78 kB · 2 downloads @AlexS what type of drive is your E: drive? Link to comment Share on other sites More sharing options...
AlexS Posted August 1 Author Share Posted August 1 5 hours ago, Luke said: @AlexS what type of drive is your E: drive? Its a WD Elements 18tb drive Link to comment Share on other sites More sharing options...
Luke Posted August 3 Share Posted August 3 @AlexS HI, have you tried updating to Emby Server 4.7.6, in case that might help? Thanks. Link to comment Share on other sites More sharing options...
AlexS Posted August 3 Author Share Posted August 3 47 minutes ago, Luke said: @AlexS HI, have you tried updating to Emby Server 4.7.6, in case that might help? Thanks. It auto updated. Still having the same problem. Link to comment Share on other sites More sharing options...
Luke Posted September 2 Share Posted September 2 @AlexS are you still running into this? Link to comment Share on other sites More sharing options...
AlexS Posted September 21 Author Share Posted September 21 On 9/2/2022 at 6:39 PM, Luke said: @AlexS are you still running into this? I've switched to the other machine now and running the beta on it without any problems. However, yesterday I tried on the setup that wasn't working and it was still having the same problems as before. Link to comment Share on other sites More sharing options...
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