Conversion Tool loses subtitles

[ellisd4 62]

I am in the process of converting some of my MKV files to play properly on Apple TV.  I tried out the conversion tool and it works great and the quality is great, but the subtitles embedded in the MKV file are lost during conversion.  Is there a way to keep those?

Application version: 4.7.1.0 MacOS

Not sure which log to provide. 

 

[Luke 39629]

HI there, can you please provide an example? thanks.

[ellisd4 62]

Sure thing.  Attached are the two NFO files.  The MKV is a BluRay rip.  I also noticed the 7.1 track is missing from audio, but that's ok.  I've also attached a screenshot of the conversion settings.  Noticed there is no option there for subtitles.  Thanks!

Frozen II (4K).nfo Frozen II (4K) - custom.nfo

[Luke 39629]

What format are the subtitles?

[ellisd4 62]

6 hours ago, Luke said:

What format are the subtitles?

It is a BluRay MKV Rip so the subtitles are embedded in the MKV as PGSSUB.  Thanks!

[Luke 39629]

@ellisdustin this goes by the emby user subtitle options of the user creating the conversion, so you'll want to check their subtitle language preferences.

In a future update we'll add subtitle options directly into the conversion dialog which will allow for more control. Please let us know if this helps. Thanks.