No audio on direct play

[HtRabbit 2]

I'm not sure if it helps, but the same video plays fine if I cast it to the TV from my phone or use kodi emby interface.

I mostly noticed this after doing the core update 3.7

 

embyserver.txt

[HtRabbit 2]

Here's the same movie file playing through my kodi box

embyserver (good audio).txt

[Luke 30538]

@SamES

[SamES 608]

10 hours ago, HtRabbit said:

I mostly noticed this after doing the core update 3.7

Do you mean 4.7.0.60?

[HtRabbit 2]

9 hours ago, SamES said:

Do you mean 4.7.0.60?

Sorry , yes. 

4.7.0.60

[SamES 608]

On 22/05/2022 at 04:31, HtRabbit said:

'm not sure if it helps, but the same video plays fine if I cast it to the TV from my phone or use kodi emby interface.

So just to confirm, do you think the same file was working with DirectPlay and the audio was fine prior to the server upgrade?

Can you please attach a server log for the Samsung DirectPlay example where you're not hearing any audio?

[HtRabbit 2]

5 hours ago, SamES said:

So just to confirm, do you think the same file was working with DirectPlay and the audio was fine prior to the server upgrade?

Can you please attach a server log for the Samsung DirectPlay example where you're not hearing any audio?

embyserver-no Audio.txt

@SamES

[HtRabbit 2]

I have upgraded to the new version of the Samsung TV app. Still having strange audio issues. I played back to movies, both of them I was able to hear background sounds Maybe music if it was playing but all the vocal audio or the actors voices was either very muted or impossible to hear I don't know if that'll help you it's almost like it's not encoding all the tracks. My TV is connected to the network via hardwire at 1 GB. Log file and screenshots below.embyserver samsung bad audio.txt

Edited May 25 by HtRabbit

[SamES 608]

17 hours ago, HtRabbit said:

I was able to hear background sounds Maybe music if it was playing but all the vocal audio or the actors voices was either very muted or impossible to hear

Does that happen even when it is DirectPlay?  That doesn't sound right

[HtRabbit 2]

yes it did it on direct play as well, i have been doing some testing on my end. if i disable the optical out on tv and just use internal speakers it is ok, after that i can re-enable the optical and everyone seems happy till i change movies or restart tv

[SamES 608]

It sounds like you have something going on with audio/optical output on your TV (unrelated to the app/server).  I would suggest testing with the TV's internal speakers as well to verify that it works fine with them and it's just an audio output problem.

[HtRabbit 2]

while i agree, its weird that it only does it with this app. if i use emby from my computer and cast the same movie to the same tv it sounds fine.

i think it is not worth digging into as it is only a couple that give me issues

[SamES 608]

On 06/06/2022 at 14:25, HtRabbit said:

while i agree, its weird that it only does it with this app. if i use emby from my computer and cast the same movie to the same tv it sounds fine.

I'm not sure, it may be that you're not getting the same multi channel audio when casting, so you're not having the issue.

 

[mbuhmann 19]

I'm not sure if this is the same issue -- though I suspect it is -- I have two users with 4k Samsung Smart TV's and both reported no audio when watching videos recently. The fix we've found was to manually set the playback option from Auto. Since I don't have a Samsung Smart TV it's hard for me to troubleshoot, though it did seem to happen after updating Emby server to 4.7.2.