Short recordings and "unable to tune channel at this time".

[e-charge 6]

Afternoon all.

I'm experiencing a couple of issues with my setup.

The first is that recordings only record a portion of some shows which I've scheduled. This could be 20 minutes of an hour long show, it could be 1 second. I don't have any logs relevant to this issue to hand at the moment but wanted to mention it in case it was a known issue. I had this issue a while ago, with NextPVR and a BlackGold BGT3600 hybrid tuner, but moved to the tuner specified below, hoping that the integrated compatibility with a Hauppauge card would resolve this, removing NextPVR as a potential factor for failure.

I do however, have logs for the second issue I'm experiencing:

After successfully being able to watch some live TV, for an indeterminate amount of time, channels will no longer load when selected. This occurs on both the Nvidia Shield and using my phone.

MS Windows 10 Pro x64 - 21H2
Intel i7-3770K
16GB RAM
NVIDIA GeForce GTX 970
Hauppauge WinTV HVR-5525 (150xxx Hybrid DVB-T/T2/S/S2)
WinTV 10 (10.0.40118)

Actions performed:

Rotated logs at 09:46.

Tried Blaze channel (freeview OTA)(wicked Tuna).
Result - returns to EPG "unable to tune channel at this time".

Tried NHK channel (freesat)(Sumo something).
Result - Sits blanks and times out back to EPG.

Performed Emby server restart.

Tried both channels again.
Result - sits at blank screen with swirly.

Restarted PC at 10:06.

Tried Blaze channel - plays successfully (The Liquidator).
Tried NHK channel - plays successfully (Newsline).

I snagged all logs from this period so please let me know which ones you would like me to upload and I'll get them posted. Any help would be much appreciated.
L

Edited May 21, 2022 by e-charge

[Luke 40079]

Hi there, can we please look at an example?

 

Thanks !

[e-charge 6]

1 hour ago, Luke said:

Hi there, can we please look at an example?

 

Thanks !

Thanks for your prompt response Luke.

Collection of log files zipped and attached.

L

Logs.zip

[Luke 40079]

On 5/21/2022 at 10:07 AM, e-charge said:

Thanks for your prompt response Luke.

Collection of log files zipped and attached.

L

Logs.zip 994.58 kB · 1 download

Hi @e-charge this is a whole folder of log files. Which ones are from the time frame in which the problem was experienced?

[e-charge 6]

21 hours ago, Luke said:

Hi @e-charge this is a whole folder of log files. Which ones are from the time frame in which the problem was experienced?

All of them.
All of those logs are just from 09:46 to 10:10 - the timeframe in which I performed the steps I described in my initial post, accompanied by the associated times.

L

[e-charge 6]

Anyone?

It's stopped working again and even a reboot of the entire machine doesn't resolve it this time. Cannot watch live TV at all on any device as it complains of a lack of streams. Nothing is being watched or recorded elsewhere.

[Luke 40079]

Hi, there's nothing obvious yet. Have you updated to Emby Server 4.7.1?

[e-charge 6]

Hi Luke

I have been on 4.7.1 while experiencing the issue and have since seen the server update to 4.7.2 with no change.
The server has since been restarted and the PC rebooted with no change - still unable to tune any channels via either DVB-T or DVB-S.

FYI: I have confirmed that I can watch live TV using the WinTV 10 app directly.

Thanks,
Elliot.

[Luke 40079]

Can you please provide a new log example? Thanks.

[e-charge 6]

19 hours ago, Luke said:

Can you please provide a new log example? Thanks.

Hi Luke

Which log would you like?

L

[Luke 40079]

5 hours ago, e-charge said:

Hi Luke

Which log would you like?

L

Any log files that were written to when the problem was experienced. Thanks.

[e-charge 6]

Morning

So...I performed an update of the WinTV software yesterday (as a minor one was available as of a couple of weeks ago), after which, channels started to work again for the remainder of the day. I've gone to watch something just now and the issue has manifested again, but only when trying to view Freeview channels. Weirdly, the one channel I have tuned via the FreeSat tuner (on the same card) DOES work.

Log files modified at this time attached, as requested.
Thanks again,
L

ffmpeg-remux-587713a6-b16d-4511-998c-59ea3d2f6013_1.txt embyserver.txt

[Luke 40079]

Are you still running into this?

[e-charge 6]

On 16/06/2022 at 20:36, Luke said:

Are you still running into this?

Hi Luke

I've since added a Hauppauge quad freeview tuner to the mix and all seems to be behaving itself...for now. I can't get hold of an HDHomeRun at the moment but as soon as they're available, I'll be switching over to that.

Thanks for your help.
L