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Direct Play fails after 20-40 sec, falls back to transcode, fails


strichmo
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strichmo

Trying to watch the TV show "Severence" both locally ("Scott" account) and remotely ("Kate" account). On the remote account I am told it stops playing after 20 or 40 seconds. When I tested with my local admin account it initially seemed to play fine as direct play, but then failed and started to transcode it:

image.png.fc058f335b376810ee1e3f9aaafa78ce.png

On my local account it appeared to continue to work when transcoding. However remotely it did not.

ffmpeg-remux-a8bb7600-b259-4fe7-8e67-86371f03a9e4_1.txt embyserver.txt ffmpeg-remux-edb72285-39e7-444a-a058-6f76da9c8a2e_1.txt

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Hi, I would suggest having them lower the in app quality setting. This is usually a sign that the bitrate is too high for the connection.

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strichmo
On 21/05/2022 at 23:10, Luke said:

Hi, I would suggest having them lower the in app quality setting. This is usually a sign that the bitrate is too high for the connection.

That may be a solution for the stop at 20 sec for the remote person. But why has this particular video caused a problem for a local player? It started as Direct Play but then failed after some seconds?

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strichmo
12 minutes ago, ebr said:

Hi.  Can you please play that item for a few seconds and then follow the instructions to send a log from the app?

By "app" do you mean the server? I don't see any instructions there for pulling logs from the Android app on my phone.

I tested again and captured two screenshots off the issue:

image.png.b3e8f0ed45c2cfb90e74eabca0e8197e.pngffmpeg-remux-c2ba1d25-81d1-45a9-8569-768bf1c22113_1.txtffmpeg-remux-8640efe2-2d83-474b-b608-a6ac82fca8f4_1.txtffmpeg-remux-3bee8c7e-a06a-4807-aff2-360717f5c3a7_1.txtembyserver(1).txtffmpeg-remux-f4a64c49-5355-4b34-97d8-d704712a8ff8_1.txtimage.png.5978aec7bae08d74986a37198d0083e4.png

Server logs attached.

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Sorry, I thought you were using the TV app.  For the mobile app, log instructions are here:

 

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strichmo

According to the log file location given in those instructions I do not have any logs that are even from 2022. It would seem that location may be out of date or wrong for my Android.

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Hi, We're going to be putting out a 4.7.1 maintenance release shortly, so please let us know if that helps with this. Thanks.

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  • 2 weeks later...

Is this only with certain files?

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strichmo
51 minutes ago, Luke said:

Is this only with certain files?

It appears to just be the Severence episode I have downloaded that has this issue.

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OK, let us know if you run into it with more files. Thanks.

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