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Files not playing on LG


Malmgren
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Malmgren

Hi.

I tried to watch some old episodes of Stargate Atlantis and none of them seem to work on my LG TV. They work fine in the web client and on Android TV (using Emby), but on the LG I just get the spinner forever and is forced to kill the app entirely. I put my server log on https://pastebin.com/rPuCZ4fF, anyone able to see what's wrong?

LG TV is running latest version of the app, server is running Emby 4.6.7.0 on Debian.

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Malmgren

Ok, I think I've found the culprit. After reading the log a bit more carefully I tried disabling the subtitle and it works without it. Is it the LG app not handling the mkv's internal subtitles?

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Posted (edited)

What type of subs are they?

Can you also post any ffmpeg logs from this playback?

Edited by SamES
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Malmgren
20 hours ago, SamES said:

What type of subs are they?

Can you also post any ffmpeg logs from this playback?

It's subrip, embedded in mkv. Seems other kinds of text work, just those ones gives this problem.

Unfortunately there's no ffmpeg logs at all created when this happens, the embyserver.txt is the only log.

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Malmgren

Just for the record: This still happens after upgrading server to 4.7 (not very surprising, I guess it's a client side problem). Any more ideas of things I could check?

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Let me try and reproduce this with one of my files

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Can you please attach a log example from the new 4.7 release? Thanks.

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Malmgren
6 hours ago, Luke said:

Can you please attach a log example from the new 4.7 release? Thanks.

Yes, it actually looks like there's more useful info in the 4.7 log. Here it is

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What version of WebOS does this TV run?

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1 hour ago, Luke said:

What version of WebOS does this TV run?

I believe it’s 4.x (probably 4.5)

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Malmgren
16 hours ago, Luke said:

What version of WebOS does this TV run?

It's an LG 43UM7100PLB, running webOS 4.9.5.

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  • 2 weeks later...

Are you still having an issue with this?

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shurupov
3 hours ago, Luke said:

Are you still having an issue with this?

Yes.

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Malmgren
6 hours ago, Luke said:

Are you still having an issue with this?

Yep, no change.

The thing I don't really understand is that the server log complains about "Error running ffmpeg-subtitle_extract" which indicates the problem might be server side, but it works like a charm on my Android TV with no errors in the server log.

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  • 2 weeks later...
Malmgren

Problem remains after upgrade to 4.7.2. Do you have any clues a to why this happens?

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Kirby2000

I also have massive problems with subtitles. Normally it worked for me to select the forced Subrip but with one of the last updates (emby app or LG firmware) no subtitle is working any more. The video won’t start. 

If I use the internal LG Player with DLNA, everything is working properly with activated subtitles.

emby server: 4.6.7.0

emby LG App: 1.0.35

webOS Version: 4.9.5-14

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Hi, can you please attach a log?

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Kirby2000
48 minutes ago, SamES said:

Hi, can you please attach a log?

For example Sonic won’t load with activated subtitle 

embyserver.txt

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Can you provide the media info for Sonic showing the stream details?

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It's possible that it's just taking some time to do the subtitle extraction on the first playback.  How long did you wait for it to start?

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