Subtitle problem

[Gfpiccolo 3]

hi all,

for the first time i have similar problem, mkv files (dragon ball kai anime series), have ASS stylish subtitle, i can see this from web browser emby in windows, from android app and from samsung smart tv. On LG emby App, the subtitles don't appears.

if i play the mkv from internal player of my lg tv (tried on 2 models: oled55 and fullhd 28), the subtitles appears regulary

i don't know how resolve this issue could you help me please?

 

Thank you

[Gfpiccolo 3]

EDIT: i don't know how some episodes works correctly and other no.

example: episode 1 and 11 don't see subtitles

episode 3 and 26, i see correctly the subtitles.

i tried to extract the ass file and attached fonts, the file is exactly the same

 

boooh

Edited May 13 by Gfpiccolo

[Gfpiccolo 3]

anyone has idea for the cuase of this issue?

Thank you

Edited May 16 by Gfpiccolo

[Luke 30538]

Hi there, let's look at an example:

 

Thanks.

[Gfpiccolo 3]

i solved this issue, in the .ass subtitle file is present a style not compatible with lg Emby app.

i've extracted all the .ASS subtitle from the mkv file, deleted the graphic style and remuxed in the mkv.

now all the subtitle are visible.

 

[Luke 30538]

What style are you referring to?

[Gfpiccolo 3]

the original .ass subtitile file was:
 

Quote

 

[Script Info]
; Script generated by Aegisub v2.1.6 RELEASE PREVIEW (SVN r2494, amz)
; http://www.aegisub.net
Title: Default Aegisub file
ScriptType: v4.00+
WrapStyle: 0
PlayResX: 640
PlayResY: 480
ScaledBorderAndShadow: yes
Video Aspect Ratio: 0
Video Zoom: 4
Video Position: 3248
Last Style Storage: Dragon Ball Kai
Audio File: ?video
Video File: ..\..\My Folder\[52wy][Dragon_Ball_Kai][001][x264_aac][Chs_Cht_Jpn][720P][67BA4427].mkv

[v4+ Styles]
Format: Name, Fontname, Fontsize, PrimaryColour, SecondaryColour, OutlineColour, BackColour, Bold, Italic, Underline, StrikeOut, ScaleX, ScaleY, Spacing, Angle, BorderStyle, Outline, Shadow, Alignment, MarginL, MarginR, MarginV, Encoding
Style: Default,Arial Narrow,30,&H00FFFFFF,&H000000FF,&H00000000,&H00000000,0,0,0,0,100,100,0,0,1,2,0,2,10,10,10,1
Style: Song,BrowalliaUPC,39,&H00FFFFFF,&H000000FF,&H00000000,&H00000000,-1,0,0,0,100,100,0,0,1,2,0,2,10,10,2,1
Style: Credits,Brubeck AH,30,&H00FFFFFF,&H000000FF,&H00000000,&H00000000,-1,0,0,0,100,100,0,0,1,3,0,2,10,10,25,1
Style: Intro,Arial Narrow,30,&H00FFFFFF,&H000000FF,&H000000FF,&H00000000,-1,-1,0,0,100,100,0,0,1,3,0,8,10,10,17,1
Style: EndingJAP01,Daidoh Remix Round,20,&H00FFFFFF,&H000000FF,&H00000000,&H00000000,0,0,0,0,100,100,0,0,1,2,2,2,10,10,10,1
Style: OpeningJAP01,Chiller,35,&H00FFFFFF,&H000000FF,&H00000000,&H00000000,0,0,0,0,100,100,0,0,1,2,2,2,10,10,10,1
Style: Main,DawnCastle,30,&H00FFFFFF,&H000000FF,&H00000000,&H00000000,0,0,0,0,100,100,0,0,1,2,2,2,10,10,10,0
Style: Thought,DawnCastle,30,&H00A6FF00,&H000000FF,&H00000000,&H00000000,0,0,0,0,100,100,0,0,1,2,2,2,10,10,10,0
Style: Remember,DawnCastle,30,&H00FFFFFF,&H000000FF,&H00000000,&H00000000,0,-1,0,0,100,100,0,0,1,2,2,2,10,10,10,0
Style: Rem-Thought,DawnCastle,30,&H00A6FF00,&H000000FF,&H00000000,&H00000000,0,-1,0,0,100,100,0,0,1,2,2,2,10,10,10,0

Dialogue: 0,0:06:27.73,0:06:37.37,Main,,0000,0000,0000,,{\bord3\shad0\fnBonzai\alpha&HFF&\t(0,400,\1a&H00&)\t(0,530,\alpha&H06&)\pos(320,412)\c&HFFFFFF&\3c&H000000&\b1\fs40}Si alza il sipario sulla battaglia!\NIl ritorno di Son Goku

 

I had to change it like this:
 

Quote

 

[Script Info]
; Script generated by Aegisub v2.1.6 RELEASE PREVIEW (SVN r2494, amz)
; http://www.aegisub.net
Title: Default Aegisub file
ScriptType: v4.00+
WrapStyle: 0
PlayResX: 640
PlayResY: 480
ScaledBorderAndShadow: yes
Video Aspect Ratio: 0
Video Zoom: 4
Video Position: 3248
Last Style Storage: Dragon Ball Kai
Audio File: ?video
Video File: ..\..\My Folder\[52wy][Dragon_Ball_Kai][003][x264_aac][Chs_Cht_Jpn][720P][57173EFA].mkv

[V4+ Styles]
Format: Name, Fontname, Fontsize, PrimaryColour, SecondaryColour, OutlineColour, BackColour, Bold, Italic, Underline, StrikeOut, ScaleX, ScaleY, Spacing, Angle, BorderStyle, Outline, Shadow, Alignment, MarginL, MarginR, MarginV, Encoding
Style: Intro,Arial Narrow,30,&H00FFFFFF,&H000000FF,&H000000FF,&H00000000,-1,-1,0,0,100,100,0,0,1,3,0,8,10,10,17,1
Style: Song,BrowalliaUPC,39,&H00FFFFFF,&H000000FF,&H00000000,&H00000000,-1,0,0,0,100,100,0,0,1,2,0,2,10,10,2,1
Style: Credits,Brubeck AH,30,&H00FFFFFF,&H000000FF,&H00000000,&H00000000,-1,0,0,0,100,100,0,0,1,3,0,2,10,10,25,1
Style: Main,DawnCastle,30,&H00FFFFFF,&H000000FF,&H00000000,&H00000000,0,0,0,0,100,100,0,0,1,2,2,2,10,10,10,0
Style: Thought,DawnCastle,30,&H00A6FF00,&H000000FF,&H00000000,&H00000000,0,0,0,0,100,100,0,0,1,2,2,2,10,10,10,0
Style: Remember,DawnCastle,30,&H00FFFFFF,&H000000FF,&H00000000,&H00000000,0,-1,0,0,100,100,0,0,1,2,2,2,10,10,10,0
Style: Rem-Thought,DawnCastle,30,&H00A6FF00,&H000000FF,&H00000000,&H00000000,0,-1,0,0,100,100,0,0,1,2,2,2,10,10,10,0
Style: Tecniche,Damn Noisy Kids,35,&H000000FF,&H000000FF,&H0000FFFF,&H00000000,-1,0,0,0,100,100,0,0,1,2,2,2,10,10,10,1

Dialogue: 0,0:06:27.73,0:06:37.37,Main,,0000,0000,0000,,Si alza il sipario sulla battaglia!\NIl ritorno di Son Goku