Having issue with 4k movie showing up

[hjason7812 33]

Hello I just put a new 4 k movie on my server and did the scan and it always worked before but this time it isn't showing up on emby. I restarted emby server and truenas server then I redid the library scan and still nothing. 

Anyone have this issue before and fixed it please let me know? thank you 

[seanbuff 1150]

Hard to tell what happened without a log.

Do you allow Emby to save .nfo files with your media? It's possible it has been recognized as something else. 

Can you check the movies folder on the filesystem for the contents of the nfo if present.

[Happy2Play 9458]

11 hours ago, seanbuff said:

It's possible it has been recognized as something else. 

Yes, this would be the best guess.  And if you write nfo files this would be the easiest place to check otherwise we would need the server log and the name of the media added.

[Luke 40137]

Please let us know if this helps. Thanks.

[hjason7812 33]

What log would you need?

[Happy2Play 9458]

14 minutes ago, hjason7812 said:

What log would you need?

The embyserver log covering the time frame you added the media.

[hjason7812 33]

This is like an hour after 

embyserver-63786618239.txt

[seanbuff 1150]

And what is the name of the 4K movie that you added and yet not displaying?

[Happy2Play 9458]

No scans or realtime monitoring seen in the log.

But I would question this cache location.

2022-04-27 00:00:00.088 Info App: Cache path: /media/Movies/Subs/cache

 

[hjason7812 33]

2 hours ago, Happy2Play said:

No scans or realtime monitoring seen in the log.

But I would question this cache location.

2022-04-27 00:00:00.088 Info App: Cache path: /media/Movies/Subs/cache

 

That's my cache/subs folder. 

[hjason7812 33]

5 hours ago, seanbuff said:

And what is the name of the 4K movie that you added and yet not displaying?

Uncharted 

[hjason7812 33]

5 hours ago, seanbuff said:

And what is the name of the 4K movie that you added and yet not displaying?

Here is my 4k folder in the server 

[Luke 40137]

Did you set the server cache folder location to something that is part of your media library?

[hjason7812 33]

It has been awhile ago, I think I did but not sure really

[Luke 40137]

17 minutes ago, hjason7812 said:

It has been awhile ago, I think I did but not sure really

I would try blanking that out to set it back to the default location.