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Having issue with 4k movie showing up


hjason7812
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hjason7812

Hello I just put a new 4 k movie on my server and did the scan and it always worked before but this time it isn't showing up on emby. I restarted emby server and truenas server then I redid the library scan and still nothing. 

Anyone have this issue before and fixed it please let me know? thank you 

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seanbuff

Hard to tell what happened without a log.

Do you allow Emby to save .nfo files with your media? It's possible it has been recognized as something else. 

Can you check the movies folder on the filesystem for the contents of the nfo if present.

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Happy2Play
11 hours ago, seanbuff said:

It's possible it has been recognized as something else. 

Yes, this would be the best guess.  And if you write nfo files this would be the easiest place to check otherwise we would need the server log and the name of the media added.

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Happy2Play
14 minutes ago, hjason7812 said:

What log would you need?

The embyserver log covering the time frame you added the media.

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seanbuff

And what is the name of the 4K movie that you added and yet not displaying?

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Happy2Play

No scans or realtime monitoring seen in the log.

But I would question this cache location.

2022-04-27 00:00:00.088 Info App: Cache path: /media/Movies/Subs/cache

 

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hjason7812
2 hours ago, Happy2Play said:

No scans or realtime monitoring seen in the log.

But I would question this cache location.

2022-04-27 00:00:00.088 Info App: Cache path: /media/Movies/Subs/cache

 

That's my cache/subs folder. 

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hjason7812
5 hours ago, seanbuff said:

And what is the name of the 4K movie that you added and yet not displaying?

Uncharted 

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hjason7812
5 hours ago, seanbuff said:

And what is the name of the 4K movie that you added and yet not displaying?

Here is my 4k folder in the server 

Screenshot_20220429-053113_Cx File Explorer.png

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Did you set the server cache folder location to something that is part of your media library?

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hjason7812

It has been awhile ago, I think I did but not sure really

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17 minutes ago, hjason7812 said:

It has been awhile ago, I think I did but not sure really

I would try blanking that out to set it back to the default location.

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