hgewald 8 Posted April 12, 2022 Share Posted April 12, 2022 Hello, something weird... My fotos (all .jpg) do not show on my Samsung TV anymore (latest Tizen version installed). I can see the folders and when I open a folder I see all pictures. When I then want to see the pictures (slideshow) the screen goes black and nothing happens anymore. Same procdeure works fine with the Android app (on mobile) and the web version (on PC). Emby runs on latest server (4.6.7). The folder is setup for home videos and fotos. Any thoughts what might be wrong? H. Link to comment Share on other sites More sharing options...
SamES 890 Posted April 12, 2022 Share Posted April 12, 2022 Which version of the Samsung client are you using (store version, or the USB version)? It's working for me on the current USB release, but the playback images appear to be very low quality. Some of the folder thumbnails are upside-down, but the image thumbs are the right way up when the folder is opened. Quality in the browser is fine, but the orientation of the folder thumbs is also an issue in the web browser. Link to comment Share on other sites More sharing options...
hgewald 8 Posted April 12, 2022 Author Share Posted April 12, 2022 Not sure whar a store or USB version is... I am using the latest Tizen app as posted on GitHub: https://github.com/MediaBrowser/Emby.Releases/tree/master/tizen Link to comment Share on other sites More sharing options...
Luke 37007 Posted April 12, 2022 Share Posted April 12, 2022 13 minutes ago, hgewald said: Not sure whar a store or USB version is... I am using the latest Tizen app as posted on GitHub: https://github.com/MediaBrowser/Emby.Releases/tree/master/tizen What version number? Link to comment Share on other sites More sharing options...
hgewald 8 Posted April 14, 2022 Author Share Posted April 14, 2022 Ho can I find out the version number? The github doesnt state it and on the TV I cannot find iot. I refreshed it just two days ago... Link to comment Share on other sites More sharing options...
SamES 890 Posted April 14, 2022 Share Posted April 14, 2022 Press the button on the top right of the screen with your user image, it should show a menu with the version number on the bottom Link to comment Share on other sites More sharing options...
hgewald 8 Posted April 14, 2022 Author Share Posted April 14, 2022 3 hours ago, SamES said: Press the button on the top right of the screen with your user image, it should show a menu with the version number on the bottom What screen are you referring to and what button on my remote control do you want me to press? This is on the TV, right? A Samsung-TV-UE55JU6050. Link to comment Share on other sites More sharing options...
FrostByte 5042 Posted April 14, 2022 Share Posted April 14, 2022 29 minutes ago, hgewald said: What screen are you referring to and what button on my remote control do you want me to press? This is on the TV, right? A Samsung-TV-UE55JU6050. Start Samsung app on your TV From the home screen in the upper right corner there should be a search icon, user icon, and the time. Click "OK" / select on your user icon. Top line right under App settings you should see the version 1 Link to comment Share on other sites More sharing options...
hgewald 8 Posted April 19, 2022 Author Share Posted April 19, 2022 sorry, took me some time to find it : It is version 1.2.6 Link to comment Share on other sites More sharing options...
Luke 37007 Posted April 20, 2022 Share Posted April 20, 2022 On 4/12/2022 at 6:51 AM, hgewald said: Hello, something weird... My fotos (all .jpg) do not show on my Samsung TV anymore (latest Tizen version installed). I can see the folders and when I open a folder I see all pictures. When I then want to see the pictures (slideshow) the screen goes black and nothing happens anymore. Same procdeure works fine with the Android app (on mobile) and the web version (on PC). Emby runs on latest server (4.6.7). The folder is setup for home videos and fotos. Any thoughts what might be wrong? H. HI, please attach the emby server log from when this happened. Thanks. Link to comment Share on other sites More sharing options...
hgewald 8 Posted April 21, 2022 Author Share Posted April 21, 2022 sent the log to you in pm Link to comment Share on other sites More sharing options...
Luke 37007 Posted April 21, 2022 Share Posted April 21, 2022 @FrostByte are you able to reproduce? Link to comment Share on other sites More sharing options...
FrostByte 5042 Posted April 21, 2022 Share Posted April 21, 2022 No, the slideshow works good for me version 1.2.6 and server 4.7.0.35 Navigate to Home videos and photos library, folders, open folder and then either click on a photo or click Play All. Both ways work fine for me. Link to comment Share on other sites More sharing options...
hgewald 8 Posted April 21, 2022 Author Share Posted April 21, 2022 Same works for me. And when I click on a photo to see it in large the screen turns black and nothing happens. As if it loads the data for eternity... When I go back I see the collection again. If I chose another picture or folder the same happens. Screen goes blank... Link to comment Share on other sites More sharing options...
Luke 37007 Posted April 22, 2022 Share Posted April 22, 2022 Ok we'll have a new Samsung build up on Monday or Tuesday so please let us know if that helps. Thanks. Link to comment Share on other sites More sharing options...
hgewald 8 Posted April 25, 2022 Author Share Posted April 25, 2022 I will report 1 Link to comment Share on other sites More sharing options...
hgewald 8 Posted April 27, 2022 Author Share Posted April 27, 2022 I tried version 1.2.7 today but no difference Problem persists Link to comment Share on other sites More sharing options...
SamES 890 Posted April 27, 2022 Share Posted April 27, 2022 4 hours ago, hgewald said: I tried version 1.2.7 today but no difference Problem persists Have you tried refreshing the meta data on your photos library? Link to comment Share on other sites More sharing options...
hgewald 8 Posted April 28, 2022 Author Share Posted April 28, 2022 Well, the photos show correctly on all clients (web, Android, Amazon Fire). Also on the Tizen client, the photos are displayed correctly in the overview. Only when I switch to slideshow mode the system does only show a blank screen.... So I do not see what the refresh of the meta data could do here. However, i will try this and report back. Link to comment Share on other sites More sharing options...
SamES 890 Posted April 28, 2022 Share Posted April 28, 2022 It's OK, I can see what the issue is. It seems to only affect this older model TV 1 Link to comment Share on other sites More sharing options...
hgewald 8 Posted April 28, 2022 Author Share Posted April 28, 2022 I refreshed the meta data and saw no effect. Link to comment Share on other sites More sharing options...
hgewald 8 Posted May 1, 2022 Author Share Posted May 1, 2022 So what do we do now? Link to comment Share on other sites More sharing options...
SamES 890 Posted May 1, 2022 Share Posted May 1, 2022 It will be fixed in the next USB release 1 Link to comment Share on other sites More sharing options...
hgewald 8 Posted May 2, 2022 Author Share Posted May 2, 2022 Great - when do you expect the next release? Link to comment Share on other sites More sharing options...
SamES 890 Posted May 2, 2022 Share Posted May 2, 2022 Less than 30 days is the best I can suggest for the USB Beta release Link to comment Share on other sites More sharing options...
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