Jerin20 1 Posted March 10, 2022 Share Posted March 10, 2022 Hi, I recently switched from Plex Media Server to Emby. However all my videos play in stereo and not in 5.1 surround sound, even though the same file plays perfectly with surround sound in Plex. The emby client app runs on my Android Sony Bravia TV (model no. KD-75X8500D). I've attached the log file for your review. The movie I'm trying to play is American Sicario (in case you're searching for the file content). My TV is connected to the amp via an optical cable. All other apps like Amazon Prime, Netflix etc. work just fine with surround sound. I also tried using the VLC player for android TV as an external player for emby, but it still plays in stereo sound. Can you help me fix this. Thanks. embyserver.txt Link to comment Share on other sites More sharing options...
GrimReaper 3310 Posted March 10, 2022 Share Posted March 10, 2022 Hi, what options (if any) you have listed/selected under Settings>Playback tab>Audio output in your AndroidTV app? Link to comment Share on other sites More sharing options...
Jerin20 1 Posted March 10, 2022 Author Share Posted March 10, 2022 It's all in its default settings: Max streaming bitrate = Auto Play next episode automatically = checked Show up next preview = checked Show pre-playback medial selections = checked Enable still watching prompt = unchecked Allow screen saver during pause = checked Resume rewind = none Enable cinema intros = checked Allow direct play of TS files = unchecked Skip back length = 10 seconds Skip forward length = 30 seconds Player buffer size = small Deinterlace SD content = unchecked Deinterlace HD content = unchecked Use external player for videos = unchecked Link to comment Share on other sites More sharing options...
GrimReaper 3310 Posted March 10, 2022 Share Posted March 10, 2022 (edited) Ok, could you provide MediaInfo for the item that's not playing properly. Next, can you play that item for a few seconds and then follow the instructions to send a log from the app? After submitting logs, post following info: Quote Exactly what you were doing and what happened. Include the name of whatever you played if it is a playback problem The time you sent the log (in Eastern Time please - UTC -5) The name of the Emby user on the local server that was logged in at the time Once you do that, you might sideload beta version of the app: as it should expose Audio out options (that you're currently lacking) even on unsupported systems so we might test some. Edit: To give some context, your TV specs list following: Wild guess would be you're trying to play unsupported audio (like DTS-HD MA or some other, so MediaInfo would be welcome), hence it's been downmixed to stereo. Once beta installed, you should have an option to "Convert unsupported audio to DolbyDigital" which seems supported fairly well with both AC-3 and EAC-3 (in addition to HE-AAC) being listed there, which will hopefully solve your issue. Edited March 10, 2022 by GrimReaper Append Link to comment Share on other sites More sharing options...
Jerin20 1 Posted March 10, 2022 Author Share Posted March 10, 2022 I've attached the media info file The log file has been sent from my android app at Current time in UTC/GMT-5 time zone is 02:03:28. "Exactly what you were doing and what happened. Include the name of whatever you played if it is a playback problem" - I was playing the movie file named "American Sicario (2021)", and the emby app only plays it in stereo sound even though the soundtrack is 6 channels. The Emby user name on the local server is Jerin American Sicario - MediaInfo.txt Link to comment Share on other sites More sharing options...
GrimReaper 3310 Posted March 10, 2022 Share Posted March 10, 2022 (edited) As guessed above: MediaInfo: Movie name : American Sicario 2021 1080p BluRay DTS-HD MA 5.1 x264 Audio ID : 2 Format : DTS XLL Format/Info : Digital Theater Systems Commercial name : DTS-HD Master Audio 1 hour ago, GrimReaper said: Wild guess would be you're trying to play unsupported audio (like DTS-HD MA Try beta with above "Convert..." option selected. Though, tbh, if TV reported DD & DD+ support, app itself should be handling it a bit better, converting instead of downmixing, @ebr? Edited March 10, 2022 by GrimReaper Typo Link to comment Share on other sites More sharing options...
Jerin20 1 Posted March 10, 2022 Author Share Posted March 10, 2022 I'll try to install the beta app. Just to clarify, is this an older version of the emby android TV app? Will the current app ever by upgraded with this "convert" feature? Alternatively, can I just convert the audio track to Dolby Surround using a third party app (like Handbrake) and try playing it again? Link to comment Share on other sites More sharing options...
GrimReaper 3310 Posted March 10, 2022 Share Posted March 10, 2022 2 minutes ago, Jerin20 said: I'll try to install the beta app. Just to clarify, is this an older version of the emby android TV app? Will the current app ever by upgraded with this "convert" feature? Current Release version is 2.0.48, and current Beta is 2.0.70 RC (Release Candidate), so I would assume it will hit stable soon enough, inside next two-three versions. 4 minutes ago, Jerin20 said: Alternatively, can I just convert the audio track to Dolby Surround using a third party app (like Handbrake) and try playing it again? Sure you can. Link to comment Share on other sites More sharing options...
Jerin20 1 Posted March 10, 2022 Author Share Posted March 10, 2022 I tried a couple of other movies too (see MediaInfo files attached): Ammonite - selected the second audio stream (DTS) on the emby android app, and it still plays in stereo King Richard - selected the second audio stream (Dolby Digital) on the emby android app, and it still plays in stereo I'm yet to try the handbrake conversion on American Sicario but don't expect the app to respond differently than the above files. What's wrong then ? Ammonite - MediaInfo.txt King Richard - MediaInfo.txt Link to comment Share on other sites More sharing options...
GrimReaper 3310 Posted March 10, 2022 Share Posted March 10, 2022 (edited) Logs will show, so you'll have to wait for Dev's response. My guess would be your TV does not report support for any of them (hence there's no Audio Out option in your current stable app version, which exposes options only according whatever is reported, as opposed to beta that exposes it on all systems), so they're all being downmixed to stereo. Again, that's speculation only, before your logs have been looked over and/or you test it on beta. Edited March 10, 2022 by GrimReaper Typo Link to comment Share on other sites More sharing options...
Jerin20 1 Posted March 10, 2022 Author Share Posted March 10, 2022 Ok, so should I expect a reply from Dev after they've examined my first log file (American Sicario)? And should I try the beta app in the meantime ? Link to comment Share on other sites More sharing options...
GrimReaper 3310 Posted March 10, 2022 Share Posted March 10, 2022 3 minutes ago, Jerin20 said: Ok, so should I expect a reply from Dev after they've examined my first log file (American Sicario)? Yep. 3 minutes ago, Jerin20 said: And should I try the beta app in the meantime ? That's up to you, I would. Link to comment Share on other sites More sharing options...
Jerin20 1 Posted March 10, 2022 Author Share Posted March 10, 2022 OK thanks. I'll try out the beta app and will wait for Dev to get back to me in the meantime. 1 Link to comment Share on other sites More sharing options...
Luke 37119 Posted March 10, 2022 Share Posted March 10, 2022 1 hour ago, Jerin20 said: I've attached the media info file The log file has been sent from my android app at Current time in UTC/GMT-5 time zone is 02:03:28. "Exactly what you were doing and what happened. Include the name of whatever you played if it is a playback problem" - I was playing the movie file named "American Sicario (2021)", and the emby app only plays it in stereo sound even though the soundtrack is 6 channels. The Emby user name on the local server is Jerin American Sicario - MediaInfo.txt 5.54 kB · 1 download @ebr will take a look at this. Thanks. Link to comment Share on other sites More sharing options...
Jerin20 1 Posted March 10, 2022 Author Share Posted March 10, 2022 I just installed the Beta version 2.0.70g. Went to play back settings -> Audio Output, which was defaulted to 'Auto'. Tried playing the first video file (American Sicario) - same result - the sound still outputs as stereo. Tried playing the second and third files - still outputs in stereo. Tried changing the Audio Output playback settings to 'Convert Unsupported Audio to Dolby Digital' - this time my amp displays Dolby Digital for just a second and then goes back to stereo sound. I've sent a log file again from the beta app right now. The user name logged in my server is Jerin. The movie file I'm trying to play is 'Ammonite' Link to comment Share on other sites More sharing options...
Jerin20 1 Posted March 10, 2022 Author Share Posted March 10, 2022 Here's also an image of my TV audio settings. The default setting is Auto 1 - which is like a pass-through to the amp. All apps like Plex, Prime and Netflix work fine with surround sound. I've tried Auto 1, Auto 2 and PCM with the emby android app but the output always ends up as stereo. Please help. Link to comment Share on other sites More sharing options...
seanbuff 841 Posted March 10, 2022 Share Posted March 10, 2022 While we wait for @ebr to comment, I will ask the question. Are you able to possibly swap out the optical cable for a HDMI connection? Link to comment Share on other sites More sharing options...
Jerin20 1 Posted March 10, 2022 Author Share Posted March 10, 2022 Don't think I can.. I've only got one optical audio output port. I've attached my TV manual - you can see the connection diagram on page 12. Sony TV - KD-75X8500D Manual.pdf Link to comment Share on other sites More sharing options...
Jerin20 1 Posted March 10, 2022 Author Share Posted March 10, 2022 I think it's definitely gotta be a configuration setting somewhere on the emby server or client application side. If Plex can allow it emby should definitely have it in there somewhere. Link to comment Share on other sites More sharing options...
GrimReaper 3310 Posted March 10, 2022 Share Posted March 10, 2022 Can you share a screenshot of your User settings Media Playback section (dashboard>Users>Click User>scroll a bit down)? And does your amp/receiver have HDMI In? Link to comment Share on other sites More sharing options...
Jerin20 1 Posted March 10, 2022 Author Share Posted March 10, 2022 Emby Server? This one.. ? Link to comment Share on other sites More sharing options...
GrimReaper 3310 Posted March 10, 2022 Share Posted March 10, 2022 1 minute ago, Jerin20 said: Emby Server? This one.. ? Nope, Users tab, 7 tabs below. 10 minutes ago, GrimReaper said: dashboard>Users>Click User>scroll a bit down Link to comment Share on other sites More sharing options...
Jerin20 1 Posted March 10, 2022 Author Share Posted March 10, 2022 Try this.. Link to comment Share on other sites More sharing options...
GrimReaper 3310 Posted March 10, 2022 Share Posted March 10, 2022 (edited) 6 minutes ago, Jerin20 said: Try this.. Almost 26 minutes ago, GrimReaper said: Can you share a screenshot of your User settings Media Playback section Scroll a bit up. Edit: These are all speculations until we get info from your logs, checking possible reasons. Edited March 10, 2022 by GrimReaper Append Link to comment Share on other sites More sharing options...
Jerin20 1 Posted March 10, 2022 Author Share Posted March 10, 2022 I was just going to actually.. here you go.. Link to comment Share on other sites More sharing options...
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