can't log in on my emby account for the 10th time

[pvnk 1]

I've been having so many issues with my emby account regarding connectiivity and logging in. I have my emby connect set up and also a registered user and premium user but my apps (android and ipad) keep kicking me out of my session every now and then and also i can't log in thru the website to my account unless i do it thru the desktop app on my windows. It;'s super weird because i have my username and my email which i log in with on the desktop account and when i try using those same credentials, it tells me that there's an error and that the user information is not valid. Can someone help me here please? 

[Abobader 3243]

Hello pvnk,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[Luke 38831]

Hi, on the Emby Connect sign in screen are you trying to login with the same user name and password that you use for this forum?

[pvnk 1]

1 hour ago, Luke said:

Hi, on the Emby Connect sign in screen are you trying to login with the same user name and password that you use for this forum?

yes and no, i mean, in web and android app I log in with the username i use for this forum and it does log in BUT i cannot access the server.  In the desktop app i have other username which is maria_romanza and i log in automatically with that one but it's different... Also i cannot log out from the emby desktop app for some reason... 

[Happy2Play 9140]

Can you try unlinking your Connect account from your local account, then relink it.

[pvnk 1]

2 hours ago, Happy2Play said:

Can you try unlinking your Connect account from your local account, then relink it.

i think i may have done that already, but im not sure how good i did it. Could you walk me thru the steps on doing that please? 

[seanbuff 1012]

On the users profile page, completely clear the 2nd field "Emby Connect username.." and hit 'Save'

Then re-add the Connect username, and hit 'Save' once again.

You should see a notification that it's been added successfully.

[Luke 38831]

@pvnk has this helped?

[pvnk 1]

@Luke hello! no, sorry. I was busy with work but i am here now. I took a video and uploaded here https://drive.google.com/file/d/12XhV8Fm5SNtL3--jELMnDJ43U-vEgKhl/view?usp=sharing so maybe you can get a better idea of what is going on? Also my account got locked out of log in attemps hahah  

[pvnk 1]

On 2/23/2022 at 12:50 AM, seanbuff said:

On the users profile page, completely clear the 2nd field "Emby Connect username.." and hit 'Save'

Then re-add the Connect username, and hit 'Save' once again.

You should see a notification that it's been added successfully.

the same user name that i have here? "pvnk"? 

[seanbuff 1012]

54 minutes ago, pvnk said:

the same user name that i have here? "pvnk"? 

Yes

[Luke 38831]

@pvnk has this helped?

[pvnk 1]

3 hours ago, Luke said:

@pvnk has this helped?

no im still unable to use my accuont/server on my tablet

[Luke 38831]

@pvnk are you still having an issue with this? @cayars can jump on with you and take a look at it.

Thanks !

[Carlo 4479]

@pvnk you have a PM from earlier today in regard to this thread.
If you look at the very top of the screen to the right side you should see an icon that looks like a mail envelope.

It should indicate you have a PM waiting for you which will be me so you can click that icon to access it.

Thanks,
Carlo