wakeboarder141 29 Posted February 11, 2022 Share Posted February 11, 2022 Lately I have started noticing that more and more of any HDR or DV TV show or movie that I watch on Emby on my Nvidia Shield Pro has regular glitches where audio and video freeze for an unknown amount of time. Sometimes it freezes for a few seconds, sometimes it's a lot longer. I don't recall the original tv show, but there was one that I had to watch all of it in SDR instead because it would freeze every couple minutes while watching, and now I am starting to get this on almost anything with HDR or DV. These are all sourced on a local NAS on an all wired ethernet. I have never once had this happen with any content not in HDR or DV. I did just replace my router with a Netgear mesh system, but this problem started before the router change. Log is attached. Thank you if you can provide any guidance. embyserver.txt Link to comment Share on other sites More sharing options...
Sammy 739 Posted February 11, 2022 Share Posted February 11, 2022 Post the transcode logs while this is happening and the AndroidTV log too. Link to comment Share on other sites More sharing options...
wakeboarder141 29 Posted February 11, 2022 Author Share Posted February 11, 2022 5 hours ago, Sammy said: Post the transcode logs while this is happening and the AndroidTV log too. It is not transcoding, it is direct playing so there is no transcoding log. I am not familiar with the AndroidTV log. Is that stored on the Shield itself? Thanks. Link to comment Share on other sites More sharing options...
Sammy 739 Posted February 11, 2022 Share Posted February 11, 2022 The link above has instructions on sending the log to Emby Team Link to comment Share on other sites More sharing options...
Ronstang 205 Posted February 11, 2022 Share Posted February 11, 2022 I had this same problem a long time ago while direct playing so with no transcoding and it turned out I was overtaxing my HTPC doing to many things at once so I hit the point where tasks that had high priority set were stealing the resources when needed and my video would freeze for a second or longer then play fine. Once I shut down all encoding tasks while I was watching the problem went away. Link to comment Share on other sites More sharing options...
Luke 37254 Posted February 15, 2022 Share Posted February 15, 2022 @wakeboarder141 can you try sideloading our standard android app on the same device and let us know how that compares? https://emby.media/emby-for-android.html Thanks. Link to comment Share on other sites More sharing options...
wakeboarder141 29 Posted February 15, 2022 Author Share Posted February 15, 2022 2 hours ago, Luke said: @wakeboarder141 can you try sideloading our standard android app on the same device and let us know how that compares? https://emby.media/emby-for-android.html Thanks. Yes I will try it and get the log. Thanks. Link to comment Share on other sites More sharing options...
Luke 37254 Posted February 15, 2022 Share Posted February 15, 2022 13 hours ago, wakeboarder141 said: Yes I will try it and get the log. Thanks. That would be great, thanks. Link to comment Share on other sites More sharing options...
wakeboarder141 29 Posted October 7, 2022 Author Share Posted October 7, 2022 (edited) On 2/15/2022 at 9:33 AM, Luke said: That would be great, thanks. Finally getting back to this to try and figure out the issue of video playback being choppy on these files. I submitted an AndroidTV log during playback under the user Home2 about 20 or 30 minutes ago. I did try sideloading the standard Android app, and playback seems to work properly with that version. I will also attach the log I saved after the choppy playback. Thanks. embyserver.txt Edited October 7, 2022 by wakeboarder141 Link to comment Share on other sites More sharing options...
wakeboarder141 29 Posted October 10, 2022 Author Share Posted October 10, 2022 On 2/15/2022 at 9:33 AM, Luke said: That would be great, thanks. Further Update: After using the Android app for a couple days, it has now developed the same video stuttering problem that the AndroidTV app had. To test, I tried using Emby in Kodi, and it plays fine on there. Link to comment Share on other sites More sharing options...
Luke 37254 Posted October 19, 2022 Share Posted October 19, 2022 On 2/14/2022 at 9:18 PM, Luke said: @wakeboarder141 can you try sideloading our standard android app on the same device and let us know how that compares? https://emby.media/emby-for-android.html Thanks. @wakeboarder141 can you try downloading this again to get the latest version and let us know how that compares? Thanks ! Link to comment Share on other sites More sharing options...
wakeboarder141 29 Posted October 19, 2022 Author Share Posted October 19, 2022 8 hours ago, Luke said: @wakeboarder141 can you try downloading this again to get the latest version and let us know how that compares? Thanks ! The Android app and not AndroidTV, correct? Link to comment Share on other sites More sharing options...
Luke 37254 Posted October 19, 2022 Share Posted October 19, 2022 1 hour ago, wakeboarder141 said: The Android app and not AndroidTV, correct? Yes please, thanks. Link to comment Share on other sites More sharing options...
wakeboarder141 29 Posted October 19, 2022 Author Share Posted October 19, 2022 3 hours ago, Luke said: Yes please, thanks. OK I have installed that version. It has been somewhat intermittent behavior, but I will report back if this one has an issue. 1 Link to comment Share on other sites More sharing options...
wakeboarder141 29 Posted October 30, 2022 Author Share Posted October 30, 2022 On 10/19/2022 at 10:13 AM, Luke said: Yes please, thanks. I have not had any stuttering/freezing problems as of now with the Android app. Does that mean I just need to continue using this app forever, or is there a fix in the works for the AndroidTV app? Thanks. Link to comment Share on other sites More sharing options...
Luke 37254 Posted October 31, 2022 Share Posted October 31, 2022 On 10/30/2022 at 12:38 PM, wakeboarder141 said: I have not had any stuttering/freezing problems as of now with the Android app. Does that mean I just need to continue using this app forever, or is there a fix in the works for the AndroidTV app? Thanks. The TV app will ultimately get the same updates, but yes you can keep using the standard app. Thanks. Link to comment Share on other sites More sharing options...
wakeboarder141 29 Posted February 26, 2023 Author Share Posted February 26, 2023 On 10/31/2022 at 12:58 PM, Luke said: The TV app will ultimately get the same updates, but yes you can keep using the standard app. Thanks. I am back to having the same problems with both the Android TV and Android apps. It does it on TV and Movies, usually on DV content more than HDR. I can sometimes watch the show for a few minutes, other times is begins to stutter/start/stop almost immediately. I haven't found any consistent way to solve the problem with server restarts, NAS restarts, or Shield restarts. It will persist through all of them typically. It will usually freeze for 5-10 seconds, then it will play for a few seconds, and repeat. I will attach the log that shows the freezing, and I think I tried both apps during this log. embyserver.txt Link to comment Share on other sites More sharing options...
rbjtech 4333 Posted February 27, 2023 Share Posted February 27, 2023 Network Latency is very high - suggesting you simply do not have enough bandwidth - is this being played back via wireless ? Link to comment Share on other sites More sharing options...
Happy2Play 8356 Posted February 27, 2023 Share Posted February 27, 2023 (edited) Might be unrelated but are you running out of disk space as it looks like segments are deleting as fast as they are being created. Is your transcode folder full/not being cleared properly? Edited February 27, 2023 by Happy2Play Link to comment Share on other sites More sharing options...
wakeboarder141 29 Posted February 27, 2023 Author Share Posted February 27, 2023 2 hours ago, rbjtech said: Network Latency is very high - suggesting you simply do not have enough bandwidth - is this being played back via wireless ? Everything is connected wired. I don't know of any reason for the latency. Link to comment Share on other sites More sharing options...
wakeboarder141 29 Posted February 27, 2023 Author Share Posted February 27, 2023 2 hours ago, Happy2Play said: Might be unrelated but are you running out of disk space as it looks like segments are deleting as fast as they are being created. Is your transcode folder full/not being cleared properly? I am not out of space anywhere. The volume that the TV shows are on has 24TB available. How do I check the transcode folder? Thanks. Link to comment Share on other sites More sharing options...
Happy2Play 8356 Posted February 27, 2023 Share Posted February 27, 2023 3 minutes ago, wakeboarder141 said: I am not out of space anywhere. The volume that the TV shows are on has 24TB available. How do I check the transcode folder? Thanks. You would have to check the folder size/content. /var/packages/EmbyServer/var/transcoding-temp snippet from last log "vailable space: 427933696" so 427mb 2023-02-24 00:00:00.382 Info EncodingManager: Deleting segment /var/packages/EmbyServer/var/transcoding-temp/BFE84F/BFE84F_72.ts due to disk space. Available space: 427933696 2023-02-24 00:00:00.382 Info EncodingManager: Deleting segment /var/packages/EmbyServer/var/transcoding-temp/BFE84F/BFE84F_73.ts due to disk space. Available space: 427933696 2023-02-24 00:00:04.106 Info EncodingManager: Deleting segment /var/packages/EmbyServer/var/transcoding-temp/BFE84F/BFE84F_74.ts due to disk space. Available space: 427933696 2023-02-24 00:00:06.995 Info EncodingManager: Deleting segment /var/packages/EmbyServer/var/transcoding-temp/BFE84F/BFE84F_75.ts due to disk space. Available space: 427933696 2023-02-24 00:00:06.995 Info EncodingManager: Deleting segment /var/packages/EmbyServer/var/transcoding-temp/BFE84F/BFE84F_76.ts due to disk space. Available space: 427933696 Link to comment Share on other sites More sharing options...
wakeboarder141 29 Posted February 27, 2023 Author Share Posted February 27, 2023 3 minutes ago, Happy2Play said: You would have to check the folder size/content. /var/packages/EmbyServer/var/transcoding-temp Is that something I will need to SSH in to the NAS to access? Link to comment Share on other sites More sharing options...
Happy2Play 8356 Posted February 27, 2023 Share Posted February 27, 2023 4 minutes ago, wakeboarder141 said: Is that something I will need to SSH in to the NAS to access? Correct Link to comment Share on other sites More sharing options...
wakeboarder141 29 Posted February 28, 2023 Author Share Posted February 28, 2023 13 hours ago, Happy2Play said: You would have to check the folder size/content. /var/packages/EmbyServer/var/transcoding-temp snippet from last log "vailable space: 427933696" so 427mb Does this show you the size? I can't seem to actually access that folder as it tells me access denied. Link to comment Share on other sites More sharing options...
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