LexEmby 4 Posted January 26, 2022 Share Posted January 26, 2022 Hello, I have the emby server running on the Nvidea tv shield. Yesterday I was able to perform an update there (to version 9.0). Unfortunately emby no longer sees any files, only empty folders. When I try to scan a database again nothing happens. Did some googling and read that this update causes a lot of problems, also with plex. Don't read anything about Emby. Is there anything that can be done about this/is this known? Or should I wait for a new update. (The rights of the emby apps are otherwise correct) thx.,Alex Link to comment Share on other sites More sharing options...
Audiomixer 328 Posted January 26, 2022 Share Posted January 26, 2022 (edited) You using external usb for Emby data storage? NAS for media? What server version are you running? Edited January 26, 2022 by Audiomixer Link to comment Share on other sites More sharing options...
LexEmby 4 Posted January 26, 2022 Author Share Posted January 26, 2022 Yes a NAs and also a hard disk directly connected with the shield Link to comment Share on other sites More sharing options...
LexEmby 4 Posted January 26, 2022 Author Share Posted January 26, 2022 https://piunikaweb.com/2022/01/21/nvidia-shield-tv-plex-and-other-apps-not-working-after-android-11-update/ Link to comment Share on other sites More sharing options...
Audiomixer 328 Posted January 26, 2022 Share Posted January 26, 2022 I would first sign up for the hot fix as a start as this has solved the problems of many. Als make sure you have the latest version of server installed. https://www.nvidia.com/en-us/geforce/forums/shield-tv/9/481434/shield-experience-upgrade-90-hotfix-image/ Link to comment Share on other sites More sharing options...
Luke 37099 Posted January 26, 2022 Share Posted January 26, 2022 Hi, have you read through this topic? Link to comment Share on other sites More sharing options...
LexEmby 4 Posted January 27, 2022 Author Share Posted January 27, 2022 Ok, thx . I am going to install the hotfix Link to comment Share on other sites More sharing options...
LexEmby 4 Posted January 27, 2022 Author Share Posted January 27, 2022 Installed the hotfix. Some things changed: i can acces the shield files on my pc ( before acces was denies). But Enby sill does not see and file and when scanning bothing hapened. I notice that the configuration backup gives an error message. Link to comment Share on other sites More sharing options...
Luke 37099 Posted January 28, 2022 Share Posted January 28, 2022 16 hours ago, LexEmby said: Installed the hotfix. Some things changed: i can acces the shield files on my pc ( before acces was denies). But Enby sill does not see and file and when scanning bothing hapened. I notice that the configuration backup gives an error message. HI, that's probably a write permissions error. Can you please attach the emby server log? Thanks. Link to comment Share on other sites More sharing options...
LexEmby 4 Posted January 29, 2022 Author Share Posted January 29, 2022 Hi, I have reset the shield to factorysetting. Installed upates, and hotfix. Reinstalled emby. Now it is working fine. Link to comment Share on other sites More sharing options...
ebr 14925 Posted January 29, 2022 Share Posted January 29, 2022 Hi. I believe with the current state of the Nvidia firmware, you do have to re-install applications in order for them to get the proper permissions applied. 1 Link to comment Share on other sites More sharing options...
LexEmby 4 Posted January 29, 2022 Author Share Posted January 29, 2022 i just noticed that the only thing that is not working fine is connection from outside my network. I set up everything as before the shield updat ( portforwaring in router) but i get thes message acces denied. I think that has also to do with the pemissions.. Link to comment Share on other sites More sharing options...
ebr 14925 Posted January 29, 2022 Share Posted January 29, 2022 9 minutes ago, LexEmby said: i just noticed that the only thing that is not working fine is connection from outside my network. I set up everything as before the shield updat ( portforwaring in router) but i get thes message acces denied. I think that has also to do with the pemissions.. Depending on exactly where you get that message, I don't think it is. That is more likely an issue with the port forwarding or firewall. Link to comment Share on other sites More sharing options...
LexEmby 4 Posted January 30, 2022 Author Share Posted January 30, 2022 You were right. After the factoryreset the ip adress of the shield was set to dynamic and was therefore changed. i have set it to static and now its ok. Thanks for the help Link to comment Share on other sites More sharing options...
Luke 37099 Posted January 30, 2022 Share Posted January 30, 2022 Thanks for the feedback. Link to comment Share on other sites More sharing options...
marcmathes41 0 Posted February 15, 2022 Share Posted February 15, 2022 (edited) i need emby to update their apps to work with the shield i just got the newest update today 2/15/2022 its still broken will not play files too many errors! it says. i bought life time and needed it to use on my shield! are we refunding because of dropped support for the device? or are we working on the server and normal app to get this fixed? as a former dev eng i hope your working on a fix for your end. or working on refunding shield users who cares about a life time license if you got it for a device it no longer works on because of lack of dev updates. bazinga you got me nice trick. Edited February 15, 2022 by marcmathes41 Link to comment Share on other sites More sharing options...
blumamba 10 Posted February 16, 2022 Share Posted February 16, 2022 (edited) 14 hours ago, marcmathes41 said: i need emby to update their apps to work with the shield i just got the newest update today 2/15/2022 its still broken will not play files too many errors! it says. i bought life time and needed it to use on my shield! are we refunding because of dropped support for the device? or are we working on the server and normal app to get this fixed? as a former dev eng i hope your working on a fix for your end. or working on refunding shield users who cares about a life time license if you got it for a device it no longer works on because of lack of dev updates. bazinga you got me nice trick. This is a Nvidia/google issue not emby. Prior to yesterdays update to update the fubar android 9, i ran several tests and placed questions to others who all came to the same conclusion. Nvidia/Google. So I lost the ability to play Dolby Vision over my shield pro 2019 through my 8k hdmi to my receiver through 8k hdmi to my sony tv due to audio sync issues that appear around 30 minutes and randomly here and there prior to, which made it unwatchable. I technically had DV as well as Dolby Atmos. Disney plus stutters at 24 fps due to switching issues, I believe in the app... So during the testing to determine what was what, one of the things I did was side load the android emby app vs the emby app from google play. Upon installation I discovered that the audio sync was gone, however so was Dolby Vision. I still had Dolby Atmos (see Below). I uninstalled and reinstalled from the app store and DV and the audio sync issue reappeared. So, after confirming this was a nvidia google issue i did the hotfix update which did absolutely nothing, zero, in fact it made the "resume" and "skip back" stuttering worse than it was before. NO DV - HDR only - no audio sync issue. Now, here is the kicker in which I hope the devs here and there pay attention too. After yesterdays update and todays Disney Plus update, nothing has been resolved, its worse. Heres why... As I stated above in the sideload description, I have now lost ALL ability to play DA through EMBY and the DV/Audio sync issue as well as the Disney Plus issue (even after todays update) are STILL present. So there should be a strong clue as to where to look as a dev (either app team, not specific to one) to find and fix the issue. DA/DV will play on Disney Plus without audio sync issues but the stutter, due to not actually changing the refresh rate make it unwatchable for me, without every single time manually changing the refresh rate. The EMBY app has that feature which works as intended. The EMBY app worked fine as intended prior to the andriod update, and the Disney Plus app did as well up till a few months back when something changed in it. This is primarily an Nvidia issue to which I hope they are looking at, at the top of the priority list, if not people setting up EMBY or plex will not be able to enjoy their content as designed. I am confident at some time the issues will be addressed, when is another story. Edited February 16, 2022 by blumamba Link to comment Share on other sites More sharing options...
ebr 14925 Posted February 16, 2022 Share Posted February 16, 2022 15 hours ago, marcmathes41 said: i need emby to update their apps to work with the shield i just got the newest update today 2/15/2022 its still broken will not play files too many errors! it says. i bought life time and needed it to use on my shield! are we refunding because of dropped support for the device? or are we working on the server and normal app to get this fixed? as a former dev eng i hope your working on a fix for your end. or working on refunding shield users who cares about a life time license if you got it for a device it no longer works on because of lack of dev updates. bazinga you got me nice trick. Hi. Exactly what problems are you having? How to Report a Problem Link to comment Share on other sites More sharing options...
Kidneex 0 Posted February 16, 2022 Share Posted February 16, 2022 Just to chime in, I updated to the 9.0.1 today and, although all my libraries show up, nothing plays, I also get the "too many errors" and "playback failed" plex is working tho (sorry if that's not allowed) so I'm assuming something with Emby and Android 11? Link to comment Share on other sites More sharing options...
ebr 14925 Posted February 16, 2022 Share Posted February 16, 2022 17 minutes ago, Kidneex said: Just to chime in, I updated to the 9.0.1 today and, although all my libraries show up, nothing plays, I also get the "too many errors" and "playback failed" plex is working tho (sorry if that's not allowed) so I'm assuming something with Emby and Android 11? Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks! Link to comment Share on other sites More sharing options...
Kidneex 0 Posted February 16, 2022 Share Posted February 16, 2022 7 minutes ago, ebr said: Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks! Now I can't see anything after trying to update libraries embyserver.txt Link to comment Share on other sites More sharing options...
ebr 14925 Posted February 16, 2022 Share Posted February 16, 2022 Okay, you are having a permissions issue: System.UnauthorizedAccessException: System.UnauthorizedAccessException: Access to the path "/storage/62AE-2414/Movies/Ice Age The Meltdown.mp4" is denied. Have you gone into the Android settings->apps->Emby Server->permissions and confirmed that the server has access to "Media and Storage"? Link to comment Share on other sites More sharing options...
Kidneex 0 Posted February 16, 2022 Share Posted February 16, 2022 This is happening on 2 of my Shields by the way so there's a pattern lol Link to comment Share on other sites More sharing options...
Kidneex 0 Posted February 16, 2022 Share Posted February 16, 2022 1 minute ago, ebr said: Okay, you are having a permissions issue: System.UnauthorizedAccessException: System.UnauthorizedAccessException: Access to the path "/storage/62AE-2414/Movies/Ice Age The Meltdown.mp4" is denied. Have you gone into the Android settings->apps->Emby Server->permissions and confirmed that the server has access to "Media and Storage"? I'll check Link to comment Share on other sites More sharing options...
Kidneex 0 Posted February 16, 2022 Share Posted February 16, 2022 3 minutes ago, ebr said: Okay, you are having a permissions issue: System.UnauthorizedAccessException: System.UnauthorizedAccessException: Access to the path "/storage/62AE-2414/Movies/Ice Age The Meltdown.mp4" is denied. Have you gone into the Android settings->apps->Emby Server->permissions and confirmed that the server has access to "Media and Storage"? Yes it's allowed Link to comment Share on other sites More sharing options...
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