synologyluap 1 Posted January 21 Share Posted January 21 I have emby APP installed on my Synology NAS. If I use my Roku Ultra (also using emby APP) to stream personal videos from my Synology server, everything is working good. If I use my Amazon FireStick (with emby APP), a lot of my videos are upside down or sideways. Videos were recorded using my iPhone. Thanks Link to comment Share on other sites More sharing options...
Luke 29967 Posted January 23 Share Posted January 23 Hi there @synologyluap can we please look at an example? Thanks ! Link to comment Share on other sites More sharing options...
synologyluap 1 Posted January 29 Author Share Posted January 29 Hi Luke, thanks for you're help. Here's what I am seeing. IMG_3357.MOV Link to comment Share on other sites More sharing options...
Luke 29967 Posted February 1 Share Posted February 1 hi @synologyluap can you please attach the emby server log from an example playback session? Instructions are in the link I provided above. Thanks. Link to comment Share on other sites More sharing options...
synologyluap 1 Posted February 10 Author Share Posted February 10 Here you go Luke and thanks again for your support! embyserver.txt Link to comment Share on other sites More sharing options...
synologyluap 1 Posted February 10 Author Share Posted February 10 If I can add, I am currently streaming from Roku but my goal is to migrate to my Fire TV. I'm ok to buy emby Premiere but just want to be sure it will work correctly. Thanks! Link to comment Share on other sites More sharing options...
ebr 12932 Posted February 11 Share Posted February 11 Hi. Can you test it on the Fire TV to see if it has the same problem? I'm guessing it will be okay there. We have very little control on Roku playback presentation unfortunately but, if you use the "Playback Correction" option on the cog menu during playback, does it correct it? Link to comment Share on other sites More sharing options...
synologyluap 1 Posted February 11 Author Share Posted February 11 Just bought Premiere for a month to test with Fire TV and I am having the same issue. I am able to use playback correction to put it to the right side but video is lagging every couple of seconds. Link to comment Share on other sites More sharing options...
ebr 12932 Posted February 12 Share Posted February 12 16 hours ago, synologyluap said: but video is lagging every couple of seconds. Can we please see the ffmpeg log that was created? Link to comment Share on other sites More sharing options...
Luke 29967 Posted February 15 Share Posted February 15 @synologyluap ? Link to comment Share on other sites More sharing options...
synologyluap 1 Posted February 15 Author Share Posted February 15 Hi to both of you, to put the video on the right side, I needed to execute the "playback correction" 2 times so : First time, it gave me this: 1-ffmpeg-directstream-f819555d-03f3-45d4-81bf-c15ea7edb473_1 Second time (the one that image is ok), it gave me this: 2-ffmpeg-transcode-4d3277ab-f7ce-448c-bafe-aee4701e4a11_1 2-ffmpeg-transcode-4d3277ab-f7ce-448c-bafe-aee4701e4a11_1.txt1-ffmpeg-directstream-f819555d-03f3-45d4-81bf-c15ea7edb473_1.txt Thanks again for your support, it is greatly appreciated. Link to comment Share on other sites More sharing options...
ebr 12932 Posted February 15 Share Posted February 15 Hi. Yes it looks like transcoding is required to re-orient the video properly but your server is not powerful enough to do that conversion and provide smooth playback. You may be able to use our convert feature to correct the orientation and make a file that is directly playable. Link to comment Share on other sites More sharing options...
synologyluap 1 Posted February 15 Author Share Posted February 15 (edited) Hi ebr, indeed looks like my Synology CPU is going up to 98%. I don't mind converting them before (what I've just did for testing purposes) but I am still having the same issue. Is there a way to know what settings it took when doing the "playback correction" to make? I did some test by converting to (Mobile, TV & Custom) but video is always playing on the side? Is there a way to specify to rotate video when converting? Thanks *update: If I can add, when I am viewing video from my server directly (through the browser), it is playing perfectly. Issue is only from Fire TV (and roku). Edited February 15 by synologyluap Link to comment Share on other sites More sharing options...
Luke 29967 Posted February 15 Share Posted February 15 We can look at supporting the rotation directly in the Fire TV app. Roku is a different story though and will require conversion using the server. Quote I did some test by converting to (Mobile, TV & Custom) but video is always playing on the side? Are you sure you played the converted version and not the original? Can we please look at an example? Thanks. Link to comment Share on other sites More sharing options...
synologyluap 1 Posted February 15 Author Share Posted February 15 100% positive "IMG_0048 - tv" is the output of the video that was converted from. (original file is: IMG_0048) Same issue. Link to comment Share on other sites More sharing options...
synologyluap 1 Posted February 17 Author Share Posted February 17 Don't know if it can help but to try to understand, I am also doing test with PLEX. Results: Emby using FireTV = Not working Emby using Roku = Not working Plex using FireTV = Not working Plex using Roku = Working Again, my goal is: 1: To use FireTV instead of Roku 2: To use Emby instead of PLEX. Really like everything you can customize with Emby and also like the interface better. If there is a solution or workaround, that would be great. Thanks again! Link to comment Share on other sites More sharing options...
ebr 12932 Posted February 17 Share Posted February 17 7 minutes ago, synologyluap said: Plex using Roku = Working Is it transcoding in this instance? Link to comment Share on other sites More sharing options...
synologyluap 1 Posted February 18 Author Share Posted February 18 Let me double check. I know how to verify with Emby but not sure with Plex... Will keep you posted. Thanks Link to comment Share on other sites More sharing options...
synologyluap 1 Posted February 18 Author Share Posted February 18 It seems so. Here's the logs if it can help. Transcode.txt Link to comment Share on other sites More sharing options...
ebr 12932 Posted February 19 Share Posted February 19 Okay, so that is the same as us. As long as it is transcoded, it orients properly. Link to comment Share on other sites More sharing options...
synologyluap 1 Posted February 20 Author Share Posted February 20 That's the issue. When it is transcoded with PLEX, it is oriented properly but when transcoded with Emby, it is still oriented on the wrong way. Link to comment Share on other sites More sharing options...
ebr 12932 Posted February 20 Share Posted February 20 2 hours ago, synologyluap said: That's the issue. When it is transcoded with PLEX, it is oriented properly but when transcoded with Emby, it is still oriented on the wrong way. Hi. You reported earlier that it was correct when we transcoded it: On 2/15/2022 at 9:17 AM, synologyluap said: to put the video on the right side, I needed to execute the "playback correction" 2 times so : First time, it gave me this: 1-ffmpeg-directstream-f819555d-03f3-45d4-81bf-c15ea7edb473_1 Second time (the one that image is ok), it gave me this: 2-ffmpeg-transcode-4d3277ab-f7ce-448c-bafe-aee4701e4a11_1 Link to comment Share on other sites More sharing options...
Luke 29967 Posted February 21 Share Posted February 21 @synologyluap can you please clarify what you mean? Thanks. Link to comment Share on other sites More sharing options...
synologyluap 1 Posted February 21 Author Share Posted February 21 Sorry about this confusion... If I can do a quick recap, the only way for me to watch these videos on the right side is to execute the "playback correction" 2 times. Issue with that is that it is lagging (CPU 98%). To remediate this issue, I tried to transcode prior with Emby but when trying to view the video after it has been transcoded, it is still not playing on the right side. Link to comment Share on other sites More sharing options...
ebr 12932 Posted February 21 Share Posted February 21 11 hours ago, synologyluap said: To remediate this issue, I tried to transcode prior with Emby but when trying to view the video after it has been transcoded, it is still not playing on the right side. Hi. You actually used our "Convert" feature which is a bit different from transcoding during playback. I think the issue boils down to: 1) the only way the orientation is properly observed on Roku/Android is if the item is transcoded 2) our convert function is also not re-orienting the video like the on the fly transcode does. So we need a way for the apps to know that these items need to be transcoded and we should look into having our convert feature re-orient the target video. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now