Spinning Spinning Spinning -- Fails to Start???

[troyhough 57]

Anyone else seeing this a lot lately on Android TV devices when playing back a file? I have seen it a ton on my Shield and Tivo Stream 4K. Trying to figure out why/what is causing it but having a hard time. If I pick VLC as the video player it seems to play everytime.

[Luke 37148]

Hi there, let's look at an example:

 

Thanks !

[MrLinford 54]

I have had this also, looking to try and get some debug to share.

[MrLinford 54]

I will add that the Android TV App site on a black screen with then spinning wheel. But the server dashboard shows that its playing.

All HEVC files are not playing on my Philips 805/12 TV via EMBY for Android TV. I can tell EMBY to use external player (VLC) and it plays fine.
It worked on Thursday but now it doesn't, I'll also add I can play the HEVC video's fine on my PC, Laptop and Mobile

Edited January 11, 2022 by MrLinford

[ebr 14944]

Hi.  There is no way for us to know without a specific example but are either of you using the beta server?

[MrLinford 54]

I plan to do some more digging this week, when the device in question is not in use.

But to answer your question for now my Server is v4.6.7.0

[ebr 14944]

Hi.  If Cloudflare is involved, please be sure you have disabled caching for your video files.

[MrLinford 54]

I do use cloudflare DNS (1.1.1.3 & 1.0.0.3) but this is all local network usage.

[MrLinford 54]

16 minutes ago, ebr said:

Hi.  If Cloudflare is involved, please be sure you have disabled caching for your video files.

Silly question but how to disable caching of video file EMBY, i can't see an option

[Luke 37148]

11 minutes ago, MrLinford said:

Silly question but how to disable caching of video file EMBY, i can't see an option

That's in your cloudfare options. Are you using cloudfare?

[MrLinford 54]

1 minute ago, Luke said:

That's in your cloudfare options. Are you using cloudfare?

Ahh in that case no. I will report back later with further details of my issues.

I will also side load the Arm8a standard app to see if that is a viable workaround

[troyhough 57]

I changed over to cloudflare several months ago and i would say overall emby has been damn solid minus the reported x265 direct playback issue on Emby for Android devices, specifically 23.976215 FPS media only.

The tutorial i followed to set up cloudflare was: https://blog.awelswynol.co.uk/2018-01-setting-up-cloudflare-with-emby/

I just checked my cloudflare settings: Argo tiered cache is disabled and Caching Level is set to Standard.

I believe these are the correct caching settings?

I also came across this Cloudflare setup tutorial below. In it it says to add page rules to bypass cache for your video files and to enable cache for your images. Are these steps required for Emby to work correctly? Specifically will it fix the Spinning circle problem when trying to play back a video file?

 

 

 

Edited January 11, 2022 by troyhough

[troyhough 57]

2 hours ago, ebr said:

Hi.  There is no way for us to know without a specific example but are either of you using the beta server?

I am on 4.6.7.0

[Luke 37148]

Try turning off Cloudfare caching and see if that helps.

[troyhough 57]

Delete

Edited January 11, 2022 by troyhough

[ebr 14944]

19 minutes ago, troyhough said:

In it it says to add page rules to bypass cache for your video files and to enable cache for your images. Are these steps required for Emby to work correctly?

I think so, yes.  We have had a rash of reports over the past few months (after CF changed something I think) about problems with items taking a very long time to start that has been tied back to CF trying to cache the file.  Also, I believe it is in  your best interest to not have them caching your video files...

[MrLinford 54]

EMBY for AndroidTV v2.0.62g
EMBY Server 4.6.7.0

Trying to play Casino Royal. Send logs at 1919_UTC. User Craig Linford (MrLinford)

Server shows as playing, but TV app is black with blue spinner:

 

 

[troyhough 57]

2 hours ago, ebr said:

I think so, yes.  We have had a rash of reports over the past few months (after CF changed something I think) about problems with items taking a very long time to start that has been tied back to CF trying to cache the file.  Also, I believe it is in  your best interest to not have them caching your video files...

Maybe @ebror someone can help me create the Rule page so it is pointing to the correct directory. It's confusing for me since no files are actually hosted on CF, everything is local.

My external domain in emby is: emby.xyz.com

Public https port number is: 443

My local file locations in emby are at: \\SuperServer\Media\Movies   and   \\SuperServer\Media\TV Shows

For the rules page would my URL be:  https://emby.xyz.com/Media  ??  and would that work for both of the above directories? This doesn't look correct.

The "how to" also says to "cache everything" for image files which makes sense. i would need to know my directory path for that too.

thanks for the help.

[ebr 14944]

35 minutes ago, MrLinford said:

Trying to play Casino Royal. Send logs at 1919_UTC. User Craig Linford (MrLinford)

Hi.  Did you do this?

2 hours ago, Luke said:

Try turning off Cloudfare caching and see if that helps.

 

[ebr 14944]

30 minutes ago, troyhough said:

Maybe @ebror someone can help me create the Rule page so it is pointing to the correct directory. It's confusing for me since no files are actually hosted on CF, everything is local.

@cayars don't we have a post or article somewhere with the proper rules needed?

[troyhough 57]

1 minute ago, ebr said:

@cayars don't we have a post or article somewhere with the proper rules needed?

Is this it (scroll down)?

 

[MrLinford 54]

3 minutes ago, ebr said:

Hi.  Did you do this?

 

I don't use cloudflare and i'm playing on local network not over internet.

[ebr 14944]

1 minute ago, troyhough said:

Is this it (scroll down)?

 

Yes, I think so.  Specifically the rule to bypass caching on all your videos.  That is the issue people are running into here.  Playback is delayed (sometime so long that it times out) by CF trying to cache a huge file.

[troyhough 57]

2 minutes ago, ebr said:

Yes, I think so.  Specifically the rule to bypass caching on all your videos.  That is the issue people are running into here.  Playback is delayed (sometime so long that it times out) by CF trying to cache a huge file.

I will try it but i need someone to help me with the URL(s)

[ebr 14944]

1 minute ago, MrLinford said:

I don't use cloudflare .

Okay, I thought you said you did here:

5 hours ago, MrLinford said:

I do use cloudflare DNS (1.1.1.3 & 1.0.0.3) but this is all local network usage.

From your log, it looks like maybe you are trying to play an unsupported DolbyVision profile.  Does "Playback Correction..." work?