Some Tv Series cannot be identified

[ilCosmico 1]

I installed the emby server in a Raspberry Pi 2 and I see that some TV Series cannot be identify.

I tried this one for example: https://www.themoviedb.org/tv/74795-orzowei

Using the Identify option, it finds it but when I press Ok for replacing metadata it continues to think but never ending as shown in the attached screenshot.

Do you mind checking it, please?

[Luke 38502]

HI, it's probably just taking a long time. I would just be patient and allow it to finish. You can close the dialog and allow it to keep going in the background.

[ilCosmico 1]

Hi Luke, I already tried waiting without succeed in updating metadata.

Moreover, I tried adding the tmdbid in the folder's name but only for the serie named Orzowei it doesn't work.

Can you try in your machine to see if you're able to identify it, please?

Edited January 9, 2022 by ilCosmico
Typo

[Luke 38502]

Quote

but only for the serie named Orzowei it doesn't work.

Why do you think it didn't work? What did you do after that?

[ilCosmico 1]

Because I already waited for 24 hours before writing here

Edited January 9, 2022 by ilCosmico
Added info

[Luke 38502]

11 minutes ago, ilCosmico said:

Because I already waited for 24 hours before writing here

What did you do after that?

[ilCosmico 1]

Nothing. I don't know how to fix this and I write here, that's all.

[Luke 38502]

Since you renamed the folder, try running a library scan so that Emby Server will see the changes.

[Happy2Play 9060]

Can you provide a server log,

[ilCosmico 1]

I ran a library scan and nothing changed.

Here you can download the server log: https://we.tl/t-rZVqbKEbPb

Can you try to create the same folder, with the same name and check if it works in your machine, please?

 

[Happy2Play 9060]

24 minutes ago, ilCosmico said:

I ran a library scan and nothing changed.

Here you can download the server log: https://we.tl/t-rZVqbKEbPb

Can you try to create the same folder, with the same name and check if it works in your machine, please?

 

I had no issues.

I am not seeing anything that stands out as your log clearly shows the series being identified.

2022-01-09 08:48:58.503 Info App: Setting provider id's to item 27716-Orzowei, il figlio della savana: {"Tmdb":"74795","Imdb":"tt0075023","Tvdb":"255736"}
2022-01-09 08:48:58.559 Info HttpClient: GET https://www.thetvdb.com/api/B89CE93890E9419B/series/255736/all/it.zip

 

[ilCosmico 1]

This is the screenshot of Series, as you can see the cover is not shown.

Please share a screenshot of your dashboard, I'd like to see if the cover is shown or not there.

[Happy2Play 9060]

5 minutes ago, ilCosmico said:

This is the screenshot of Series, as you can see the cover is not shown.

Please share a screenshot of your dashboard, I'd like to see if the cover is shown or not there.

Are there images in the series folder?

If you select edit images on the series can you apply the correct poster? 

[ilCosmico 1]

No images in the folder, I'd like Emby get it from TMDB automatically. This is the bug I'm trying to report here 

Attached the screenshot showing what I see if I try to edit images.

Can you see the cover picture in your dashboard?

Edited January 9, 2022 by ilCosmico
Added attachment

[Happy2Play 9060]

Just now, ilCosmico said:

No images in the folder, I'd like Emby get it from TMDB automatically. This is the bug I'm trying to report here 

Can you see the cover picture in your dashboard?

But it is specific to your setup as I already show it works fine per my test.  Nothing stands out to me but maybe dev will see something.  But urls in your log shos it know the image url but does not appear to get/save.

	Line 6951: 2022-01-09 08:48:56.439 Info Server: http/1.1 GET http://192.168.178.50:8096/emby/Items/RemoteSearch/Image?imageUrl=https://image.tmdb.org/t/p/original/eE0XKr6Sqbv2enCxfISXeNtgmpU.jpg&ProviderName=TheMovieDb. UserAgent: Mozilla/5.0 (Linux; Android 9; Mi MIX 2 Build/PKQ1.190118.001; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/97.0.4692.70 Mobile Safari/537.36
	Line 6955: 2022-01-09 08:48:58.626 Info Server: http/1.1 Response 200 to 192.168.178.29. Time: 2187ms. http://192.168.178.50:8096/emby/Items/RemoteSearch/Image?imageUrl=https://image.tmdb.org/t/p/original/eE0XKr6Sqbv2enCxfISXeNtgmpU.jpg&ProviderName=TheMovieDb
	Line 12770: 2022-01-09 15:20:05.417 Info Server: http/1.1 GET http://192.168.178.50:8096/emby/Items/RemoteSearch/Image?imageUrl=https://image.tmdb.org/t/p/original/eE0XKr6Sqbv2enCxfISXeNtgmpU.jpg&ProviderName=TheMovieDb. UserAgent: Mozilla/5.0 (Linux; Android 9; Mi MIX 2 Build/PKQ1.190118.001; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/97.0.4692.70 Mobile Safari/537.36
	Line 12771: 2022-01-09 15:20:05.522 Info Server: http/1.1 Response 304 to 192.168.178.29. Time: 106ms. http://192.168.178.50:8096/emby/Items/RemoteSearch/Image?imageUrl=https://image.tmdb.org/t/p/original/eE0XKr6Sqbv2enCxfISXeNtgmpU.jpg&ProviderName=TheMovieDb
	Line 13588: 2022-01-09 15:32:09.523 Info Server: http/1.1 GET http://192.168.178.50:8096/emby/Items/RemoteSearch/Image?imageUrl=https://image.tmdb.org/t/p/original/eE0XKr6Sqbv2enCxfISXeNtgmpU.jpg&ProviderName=TheTVDB. UserAgent: Mozilla/5.0 (Linux; Android 9; Mi MIX 2 Build/PKQ1.190118.001; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/97.0.4692.70 Mobile Safari/537.36
	Line 13589: 2022-01-09 15:32:09.588 Info Server: http/1.1 Response 200 to 192.168.178.29. Time: 65ms. http://192.168.178.50:8096/emby/Items/RemoteSearch/Image?imageUrl=https://image.tmdb.org/t/p/original/eE0XKr6Sqbv2enCxfISXeNtgmpU.jpg&ProviderName=TheTVDB

One thing I would do if you do not use automatic port mapping is disable it as it is spamming errors to your log.

[ilCosmico 1]

Ok, so I will wait an answer from the dev. Thanks for your effort Happy2Play!

[ilCosmico 1]

I totally removed the library and re-added it and now it works like a charm!

Edited January 10, 2022 by ilCosmico
Added screenshot

[Luke 38502]

Thanks for the feedback !