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Emby Mac Client Crashes on playback after OS update


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Posted

Mac mini M1, macOS Monterey 12.1. Have not found a video that will play now.. No issues on other clients.

Posted

It happens every time I try to playback a video from my NAS. I uninstalled and reinstalled the app from the Mac App Store. The crash reports went to Apple, I think. 

  • 2 weeks later...
Posted
On 12/21/2021 at 11:50 PM, Dave9999 said:

It happens every time I try to playback a video from my NAS. I uninstalled and reinstalled the app from the Mac App Store. The crash reports went to Apple, I think. 

@Dave9999 are you still running into this?

Posted

Yes. Here's the start of the crash dump:

Process:               Emby [984]
Path:                  /Applications/Emby.app/Contents/MacOS/Emby
Identifier:            com.emby.mobile
Version:               2.0.9 (5)
App Item ID:           992180193
App External ID:       839352755
Code Type:             X86-64 (Translated)
Parent Process:        launchd [1]
User ID:               501

Date/Time:             2022-01-02 08:36:43.6969 -0500
OS Version:            macOS 12.1 (21C52)
Report Version:        12
Anonymous UUID:        B633D730-4B88-3258-0A8B-212FB2A9ED67


Time Awake Since Boot: 340 seconds

System Integrity Protection: enabled

Crashed Thread:        13  mpv/mpv core

 

 

  • 2 weeks later...
Posted

Still happens every time I launch the app on my Mac Mini M1, current OS.

  • 3 weeks later...
Posted

OK we'll have a new update to this app out soon. Thanks.

Posted

Seems to work OK after 12.2.

  • Thanks 1
Posted

Spoke too soon, issue is back

------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process:               Emby [7528]
Path:                  /Applications/Emby.app/Contents/MacOS/Emby
Identifier:            com.emby.mobile
Version:               2.0.9 (5)
App Item ID:           992180193
App External ID:       839352755
Code Type:             X86-64 (Translated)
Parent Process:        launchd [1]
User ID:               501

Date/Time:             2022-02-10 16:10:37.6138 -0500
OS Version:            macOS 12.2.1 (21D62)
Report Version:        12
Anonymous UUID:        B633D730-4B88-3258-0A8B-212FB2A9ED67


Time Awake Since Boot: 3200 seconds

System Integrity Protection: enabled

Crashed Thread:        13  mpv/mpv core

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Codes:       0x0000000000000001, 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY

Termination Reason:    Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process:   exc handler [7528]
 

 

Posted

We have an update in apple review so hopefully you'll be able to get it in a few days. Thanks.

Posted

Just got the update Version 2.1.2 (6), still crashes on my Mac M1 Mini:

Process:               Emby [5772]
Path:                  /Applications/Emby.app/Contents/MacOS/Emby
Identifier:            com.emby.mobile
Version:               2.1.2 (6)
App Item ID:           992180193
App External ID:       847116499
Code Type:             X86-64 (Translated)
Parent Process:        launchd [1]
User ID:               501

Date/Time:             2022-02-13 14:24:35.0050 -0500
OS Version:            macOS 12.2.1 (21D62)
Report Version:        12
Anonymous UUID:        B633D730-4B88-3258-0A8B-212FB2A9ED67


Time Awake Since Boot: 19000 seconds

System Integrity Protection: enabled

Crashed Thread:        14  mpv/mpv core

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Codes:       0x0000000000000001, 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY
 

Posted
On 2/13/2022 at 2:26 PM, Dave9999 said:

Just got the update Version 2.1.2 (6), still crashes on my Mac M1 Mini:

Process:               Emby [5772]
Path:                  /Applications/Emby.app/Contents/MacOS/Emby
Identifier:            com.emby.mobile
Version:               2.1.2 (6)
App Item ID:           992180193
App External ID:       847116499
Code Type:             X86-64 (Translated)
Parent Process:        launchd [1]
User ID:               501

Date/Time:             2022-02-13 14:24:35.0050 -0500
OS Version:            macOS 12.2.1 (21D62)
Report Version:        12
Anonymous UUID:        B633D730-4B88-3258-0A8B-212FB2A9ED67


Time Awake Since Boot: 19000 seconds

System Integrity Protection: enabled

Crashed Thread:        14  mpv/mpv core

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Codes:       0x0000000000000001, 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY
 

And when exactly is this, after launching the app, or when trying to play something?

Posted

When starting to play content

Posted

Can you please go over an example? Thanks.

Posted

Any video I try crashes the Mac player. 4K movies seem to play ok, SD and HD mostly crash on open. 

  • 2 weeks later...
Posted

Hi @Dave9999 we're looking into this. Thanks for reporting.

cinethink
Posted

same problem. Migrated from plex to avoid all these bugs...and here we are. 4 months since this error reported.

Posted

Hi, we are actively working on this. Thanks.

  • 8 months later...
edgepathway
Posted

FYI, same issue from the non-app store version, haven't tried App Store version yet.

  • 2 weeks later...
edgepathway
Posted

Yes, non app store version crashes on hitting play. Tried uninstall and reinstall multiple times. App Store version just sits on loading screen for over 20 min with nothing

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