Emby not playing video on android device

[muriloyvens]

Hello

I am having problems when I try to play videos on android device. Some movies works and others no. I try to find any padron but i cannot found anything.

When I try to play the screen start but stays in 00:00 with black screen. The same video works on PC and smart TV.

I try to convert the file but do not worked too.

I update to the beta version to see if it is a problem of version but no success;

 

Emby Server:  4.7.0.18 beta

Emby android: Android 3.2.32

 

Any ideas?

embyserver.txt

[Luke]

HI, do you have the same problem with 4.7.0.19?

[muriloyvens]

Hello

I updated now to 4.7.0.19 and the problem persist.

[Luke]

What kind of video are you trying to play?

[muriloyvens]

Video formar is mp4

Specs:

Vídeo
Título
720p H264
Codec
H264
Perfil
High
Nível
40
Resolução
1280x536
Proporção da imagem
160:67
Entrelaçado
Não
Framerate
23,976
Taxa
1.306 kbps
Bit da imagem
8 bit
Formato do pixel
yuv420p
Quadros de referência
1

Audio

Título
English AAC 6 ch (Default)
Idioma
English
Codec
AAC
Perfil
LC
Canais
6 ch
Taxa
320 kbps
Taxa da amostra
48.000 Hz
Padrão
Sim

 

I tried another videos with same format and codecs and a few works and others not. I cannot found the cause.

[Luke]

Can you provide a sample video for testing? Thanks.

[muriloyvens]

Hello

The video has 1.5G

I attached to wetransfer

https://wetransfer.com/downloads/b12c3e3aac5a08aa814efe929c07455320211222163347/291383a8407046feac4bf97c94d52d2420211222163418/16d603

[Luke]

OK we're looking into it but just FYI, this is an mkv file that's been renamed to .mp4.

[Luke]

@muriloyvens please try again with Emby for Android 3.2.34+. Thanks.

[muriloyvens]

Hello

After upgrade the video works fine. Thanks!

[Luke]

Thanks for the feedback !