Can't get Emby to work on my Synology DS418?

[Scarecrow100 1]

Hi, I am a newbie so please be gentle.

I am trying to set up emby on my Synology DS418 with very little success.

emby is not in the package centre on my DS418 so I downloaded the ARMv8 (x18 Series)

from the emby website and manually installed it on my Synology.

I have not been able to get it to run.

It is listed as an installed item on the main menu but when I click on it I get this message:

This site can’t be reached

192.168.1.67 refused to connect.

Try:

• Checking the connection
• Checking the proxy and the firewall

ERR_CONNECTION_REFUSED

 

I would really welcome a step by step, plain and simple (I stress the word “simple”) jargon-free explanation as to what the problem might be.

I figured it might be some settings on my Synology?

Edited November 19, 2021 by Scarecrow100

[FrostByte 3481]

Are you running DSM 6?

[cayars 3517]

While it's most likely you got the correct package, let's spend a minute and verify which exact CPU your NAS has because Synology has 3 different NAS boxes with "DS418" in the name.

Go to control panel in DSM and bring up the System Info menu. Which exact CPU does it show?
Realtek RTD1293 = (armv8)
Realtek RTD1296 = (armv8)
Intel Celeron J3355 = (x64)
You can always lookup which package to use based on that info or specific model here: https://github.com/SynoCommunity/spksrc/wiki/Architecture-per-Synology-model

As @FrostByte already asked, which DSM version are you currently on?

Can you go to package center and open Emby by clicking on the box (not the link) to get this screen.

Take a screenshot for us. Of course if Emby Server isn't running click the RUN button to start it.

Past this point we will need the actual Emby Server log file which we can tell you how to get to but it depends on the version of DSM you have.
Also let us know if you are comfortable working in SSH/terminal or if you need a GUID to use.

Carlo

PS, if you want a quick hand with this shoot me a PM and I can do a remote session with you and help you get this sorted out quickly.

Edited November 19, 2021 by cayars

[Scarecrow100 1]

Hello Frostbyte, I am running DSM 6.2.2-24922 Update 3

Hi Carlo, i would like to do that remote session?

 

[Luke 28999]

Are you not able to update to DSM 7?

[Scarecrow100 1]

Hi Luke, I am not sure how to do this?

[Scarecrow100 1]

Hi Luke, I have just discovered how to update to DSM 7

[FrostByte 3481]

Once you have upgraded to DSM 7 you should see version 4.6.4 in Package Center.

Let us know how it goes and if you need anything else.

And of course cayars can remote into your NAS if you still wish later

[cayars 3517]

@Scarecrow100 Have you tried it yet?
We have specific directions for this here:

 

[FrostByte 3481]

I think this is an initial install of Emby we're trying to do

[Scarecrow100 1]

Hi Everyone,

I upgraded to DSM 7 and I am now able to get emby to work on my Synology DS418.

A big thanks to everyone for their input

 

 

[Luke 28999]

Thanks for the feedback.