Samsung J Series USB install failed

[SamES 1004]

On 15/10/2021 at 05:17, cr4shrid3 said:

Any news or ideas? Im not even able to download the app from the Uk app store (code 205). Samsung is disgusting

@cr4shrid3, can you please share more details about the TV model code? (you can find it on Settings/Support/About this TV).

Can you also please share a screenshot of the error?

Thanks

[cr4shrid3 3]

@SamES

Modelcode: UE55JS9090

Softwareversion: T-HKPDEUC-1570.0

 

[SamES 1004]

2 hours ago, cr4shrid3 said:

Modelcode: UE55JS9090

Softwareversion: T-HKPDEUC-1570.0

Thanks, can you also post a picture of the error when trying to install from the store?

 

[SamES 1004]

On 28/10/2021 at 08:06, SamES said:

Thanks, can you also post a picture of the error when trying to install from the store?

 

@cr4shrid3can you please post a picture of the error you get when you try and install from the app store?  Thanks

[cr4shrid3 3]

@SamES sorry no time till now

 

Edited November 3, 2021 by cr4shrid3

[SamES 1004]

Is this still a problem?  Can you install from the store now?

Do you have any ad-blockers, reverse proxies or other 'complex' network setups?

 

[cr4shrid3 3]

Hi, yes it is still actual. Usb doesnt work. Store was not tested again. Regarding network topology, Screen is directly connected to router, without any VPNs nor blockers. 

[Luke 40077]

Can you try the store again?

[SamES 1004]

And for good measure I would do a full TV and SmartHub Factory reset.

 

[Luke 40077]

@cr4shrid3 can you please try installing the latest USB version? Thanks !

[cr4shrid3 3]

Gave it a try, unfortunately it didn't work. Seems like Samsung blocked by TV some kind from installing user apps. 

[SamES 1004]

On 24/11/2021 at 08:23, SamES said:

And for good measure I would do a full TV and SmartHub Factory reset.

 

Did you try this again?

[cr4shrid3 3]

Did both, no chance.