mp4 files not playing back on web app

[theZach 2]

I'm having this weird issue where mp4 files won't stream to the webapp, but mkv files stream fine. All files work in theater apps. I know it's not a network speed issue. Any ideas?

[Luke 40114]

Hi there, what happens when you try to play them?

[theZach 2]

It just stays on the loading screen where the poster is the background

[theZach 2]

[theZach 2]

So I let it sit for a while and chrome just downloaded the entire file before it started playing.

[Luke 40114]

HI, is this over the local network, or a remote connection?

[theZach 2]

It's all remote connections, proxied through cloudflare 

[Luke 40114]

Can you try without cloudfare for testing purposes?

[Happy2Play 9446]

17 hours ago, theZach said:

It's all remote connections, proxied through cloudflare 

Will see if I can find it but there are several topics about this, but probably is a Cloudflare cache issue.

https://emby.media/community/index.php?/topic/101408-fast-forward-seek-bar-not-working-on-web-player

https://emby.media/community/index.php?/topic/101778-cloudflare-slow-start-of-random-tv-shows-up-to-a-minute-wait/

And there are others but all point to CloudFlare cache/settings issues.

Edited October 6, 2021 by Happy2Play

[theZach 2]

Changed my caching setting and works fine now. Thanks!

[trtrtrtr 5]

On 06/10/2021 at 23:48, theZach said:

Changed my caching setting and works fine now. Thanks!

Hey, can you share what change you did? I have the same issue atm.

[Luke 40114]

18 hours ago, trtrtrtr said:

Hey, can you share what change you did? I have the same issue atm.

These are good places to start with recommended settings:

Nginx:

Cloudfare:

 

[trtrtrtr 5]

I did, but it seemed like theZach found a specific issue and fixed it.

The guide is quite outdated, so had hoped on an easy fix.

[theZach 2]

I just had to disable all of the cloudflare caching settings 

[trtrtrtr 5]

5 minutes ago, theZach said:

I just had to disable all of the cloudflare caching settings 

So cloudflare settings are pretty big atm. Can you be more specific? I would love to copy your settings.

On other news, I can see they added a tier for people streaming now. Under "Stream" menu.

Thanks for replying.

[theZach 2]

This setting in caching configuration did the trick for me

[trtrtrtr 5]

6 minutes ago, theZach said:

This setting in caching configuration did the trick for me

Thanks a lot theZach, it fixed the mp4  issue instantly. Thank you so much.

[pir8radio 1305]

On 12/27/2023 at 8:42 PM, trtrtrtr said:

Thanks a lot theZach, it fixed the mp4  issue instantly. Thank you so much.

this post that @Lukegave you earlier shows all of the suggested cloudflare settings while still using caching for images and stuff...    its one of the main reasons to even use Cloudflare is the caching of images, cover art etc..     particularly the two rules you need to create. 

 

 

Edited January 1, 2024 by pir8radio

[darkassassin07 620]

Just note that streaming video or other large media files via cloudflares CDN (proxy) is prohibited unless that media is also hosted on a cloudflare service.

https://blog.cloudflare.com/updated-tos/

https://www.cloudflare.com/service-specific-terms-application-services/#content-delivery-network-terms

You'll likely get throttled at somepoint. I was and just switched to using their DNS only.

Edited January 1, 2024 by darkassassin07

[trtrtrtr 5]

On 28/12/2023 at 03:35, theZach said:

This setting in caching configuration did the trick for me

Thanks for the suggestion, I think I've used an earlier version of this guide. But I only had issues with the mp4, and the other suggestions fixed it. I'll try to go through the guide again, until the inevitable move to nginx or another service. I do remember excluding files earlier, so I'm surprised why mp4 had an issue.