Videos constantly stopping

[Alexwerilles 3]

I have been using Emby with nginx for about a year now. A week ago, a problem started to happen. Videos are constantly crashing when playing. The upload width of my server is 1gbs. Emby doesn't even use 100mbps.

Users are complaining about crashes, unable to watch. Neither in direct reproduction nor in transcoding.

I've already changed the server port to see if it would work. I also restarted nginx several times. Remembering that this problem started happening about a week ago

[rodainas 188]

You need to provide a log for people to know where is the issue.

 

 

[Alexwerilles 3]

the log files are very large and for security reasons I cannot publish them publicly here. I can send it by message if someone from support wants

[Luke 40154]

Hi, yes please. Thanks.

[Alexwerilles 3]

sent

[Alexwerilles 3]

Any updates? I sent the logs via DM

[Alexwerilles 3]

doing some tests here, I found that the download speed is limited to 2Mbs. Something leads me to believe that the users' internet service provider is traffic shaping the server.

Is there anything I can do to reverse this? Is it possible to use VPN on the server?

[Luke 40154]

Quote

Is there anything I can do to reverse this? Is it possible to use VPN on the server?

This is a question for your internet environment, so I don't have an answer for this. But yes it's possible that a VPN might help. You could also try using different public facing ports in case there is ISP throttling occurring on specific ports.

[Alexwerilles 3]

17 hours ago, Luke said:

This is a question for your internet environment, so I don't have an answer for this. But yes it's possible that a VPN might help. You could also try using different public facing ports in case there is ISP throttling occurring on specific ports.

I already changed my door. It's been fixed a few times, but it doesn't work anymore. Is there a topic here that explains how to use VPN on Emby server?

[Luke 40154]

Changed your door?

[Alexwerilles 3]

Just now, Luke said:

Changed your door?

yes

[Luke 40154]

What is the door?

[Alexwerilles 3]

Em 18/08/2021 às 12:00, Luke disse:

Qual é a porta?

 

Edited August 21, 2021 by Alexwerilles

[Alexwerilles 3]

2 minutes ago, Luke said:

What is the door?

are you referring to the emby http port?

[Luke 40154]

Yes. It sounds like you need to just lower the in-app quality setting, or possibly use a VPN. @cayars may have some tips on that.

[Alexwerilles 3]

28 minutes ago, Luke said:

Yes. It sounds like you need to just lower the in-app quality setting, or possibly use a VPN. @cayars may have some tips on that.

do you mean client-side VPN or server-side direct VPN?

This issue is occurring not only with me, but also with some users in my country.

Traffic shaping suspect

[XcOM9876 9]

I would suspect the VPN would need to be on whichever side the traffic shaping is occurring, more likely to be the client side