normal-et 1 Posted August 9 Share Posted August 9 Hi I've recently got a new iphone and have tried downloading programmes from a 3rd party server (I don't run it myself). I can watch streams, but can't download them. I used to be able to on my old phone. I can't find any unlock options. I have emby premiere, but for my own server. What am I doing wrong? Link to comment Share on other sites More sharing options...
Luke 28683 Posted August 11 Share Posted August 11 Hi there, what happens when you try to download? Link to comment Share on other sites More sharing options...
normal-et 1 Posted August 11 Author Share Posted August 11 Hi @Luke I get these messages and I can't restore my purchase. Link to comment Share on other sites More sharing options...
Luke 28683 Posted August 11 Share Posted August 11 Did you purchase emby premiere on the iOS device, or elsewhere? Link to comment Share on other sites More sharing options...
normal-et 1 Posted August 12 Author Share Posted August 12 I bought it elsewhere. Should I buy it via the device? If so, can I cancel my other subscription which I purchased last week? Link to comment Share on other sites More sharing options...
Luke 28683 Posted August 14 Share Posted August 14 Hi, where did you purchase it? Link to comment Share on other sites More sharing options...
samuelqwe 185 Posted August 14 Share Posted August 14 On 11/08/2021 at 02:48, normal-et said: Hi @Luke I get these messages and I can't restore my purchase. The first screenshot seems to say that you may have exceeded the Premiere device limit. What does the Emby Premiere section on the server dashboard say? Link to comment Share on other sites More sharing options...
normal-et 1 Posted August 15 Author Share Posted August 15 13 hours ago, Luke said: Hi, where did you purchase it? I bought it on the website via paypal Link to comment Share on other sites More sharing options...
normal-et 1 Posted August 15 Author Share Posted August 15 13 hours ago, samuelqwe said: The first screenshot seems to say that you may have exceeded the Premiere device limit. What does the Emby Premiere section on the server dashboard say? Hi It says: Status You have a Annual Emby Premiere plan and your device usage is well within your limit. Link to comment Share on other sites More sharing options...
Luke 28683 Posted August 17 Share Posted August 17 Is your iOS device using a VPN? Link to comment Share on other sites More sharing options...
normal-et 1 Posted August 18 Author Share Posted August 18 9 hours ago, Luke said: Is your iOS device using a VPN? No Link to comment Share on other sites More sharing options...
Luke 28683 Posted August 21 Share Posted August 21 Does it have anything that could be blocking it from reaching the internet at the time that you attempt this? Link to comment Share on other sites More sharing options...
normal-et 1 Posted August 21 Author Share Posted August 21 7 hours ago, Luke said: Does it have anything that could be blocking it from reaching the internet at the time that you attempt this? Hi Luke Not as far as I'm aware. There's no VPN active on the device, and none on the router etc. I don't think it's the ISP either as I can access emby via my laptop. Link to comment Share on other sites More sharing options...
Luke 28683 Posted September 1 Share Posted September 1 Hi, are you still running into this? Link to comment Share on other sites More sharing options...
normal-et 1 Posted September 2 Author Share Posted September 2 19 hours ago, Luke said: Hi, are you still running into this? Hi Luke I'm afraid so. Link to comment Share on other sites More sharing options...
Luke 28683 Posted September 21 Share Posted September 21 @normal-et, we currently have an update in review with Apple. Please try again once you have that as well as the iOS 15 update. Thanks ! Link to comment Share on other sites More sharing options...
normal-et 1 Posted September 21 Author Share Posted September 21 7 hours ago, Luke said: @normal-et, we currently have an update in review with Apple. Please try again once you have that as well as the iOS 15 update. Thanks ! Many thanks. Will do! 1 Link to comment Share on other sites More sharing options...
normal-et 1 Posted September 28 Author Share Posted September 28 On 21/09/2021 at 01:42, Luke said: @normal-et, we currently have an update in review with Apple. Please try again once you have that as well as the iOS 15 update. Thanks ! What version of the iOS app includes the updates? I'm using 2.0.9. Is that the update you're referring to? It still doesn't work as hoped. Link to comment Share on other sites More sharing options...
Luke 28683 Posted October 6 Share Posted October 6 OK I reread and the third party server will need Premiere as well, although you should be able to download from your own server. Link to comment Share on other sites More sharing options...
normal-et 1 Posted October 14 Author Share Posted October 14 I was wondering. I think I may have bought premiere with an old account. Would it be possible to check / change? Link to comment Share on other sites More sharing options...
Luke 28683 Posted October 14 Share Posted October 14 9 hours ago, normal-et said: I was wondering. I think I may have bought premiere with an old account. Would it be possible to check / change? Please email billingsupport@emby.media Thanks ! Link to comment Share on other sites More sharing options...
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