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EX4100 unable to load server start page after install


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Jaywestmorland
Posted

Hello 

I have a EX4100 os 5 and have installed the 2 different apps offered and neither one lets me open nor find server. It installs the app without errors. When clicking conf I get nothing can't find server. I have tried this on both of the ex4100 that I have both act the same way. Please help. New at this and am lost.

Posted

Hi there, what package file did you install?

Jaywestmorland
Posted

4.7.0.5 sarmhf.bin

Have tried uninstalling and installing several different times no luck

Thanks

Jaywestmorland
Posted

Also have tried 4.6.4.0

 

alucryd
Posted

@Jaywestmorland Could you SSH into your device and post the output of the following commands please?

uname -a
cat /proc/cpuinfo
ls -la /lib/ld-*

I only have the Ex2 ultra here and can't reproduce.

Jaywestmorland
Posted
9 hours ago, alucryd said:

uname -a cat /proc/cpuinfo ls -la /lib/ld-*

login as: sshd
sshd@xxx.xxx.xxx.xxx password:


BusyBox v1.30.1 (2020-09-04 02:41:28 UTC) built-in shell (ash)
Enter 'help' for a list of built-in commands.

root@WDMyCloudEX4100 ~ # uname -a
Linux WDMyCloudEX4100 4.14.22-armada-18.09.3 #1 SMP Fri May 28 00:58:44 UTC 2021 ga-18.09.3 Build-23 armv7l GNU/Linux
root@WDMyCloudEX4100 ~ # cat /proc/cpuinfo
processor       : 0
model name      : ARMv7 Processor rev 1 (v7l)
BogoMIPS        : 1600.00
Features        : half thumb fastmult vfp edsp thumbee neon vfpv3 tls vfpd32
CPU implementer : 0x41
CPU architecture: 7
CPU variant     : 0x4
CPU part        : 0xc09
CPU revision    : 1

processor       : 1
model name      : ARMv7 Processor rev 1 (v7l)
BogoMIPS        : 1600.00
Features        : half thumb fastmult vfp edsp thumbee neon vfpv3 tls vfpd32
CPU implementer : 0x41
CPU architecture: 7
CPU variant     : 0x4
CPU part        : 0xc09
CPU revision    : 1

Hardware        : Marvell Armada 380/385 (Device Tree)
Revision        : 0000
Serial          : 0000000000000000
root@WDMyCloudEX4100 ~ # ls -la /lib/ld-*
-rwxr-xr-x    1 root     root        105840 May  1  2019 /lib/ld-2.28.so
lrwxrwxrwx    1 root     root            10 May  1  2019 /lib/ld-linux-armhf.so.3 -> ld-2.28.so
lrwxrwxrwx    1 root     root            19 May  1  2019 /lib/ld-linux.so.3 -> ld-linux-armhf.so.3
root@WDMyCloudEX4100 ~ #
 

Jaywestmorland
Posted

The above is what I got from ssh. Thanks for your help with this problem.

 

 

Posted (edited)

Hmm, on paper it all checks out, this is virtually the same hardware as some synology models. Unfortunately WD's software is where things get ugly, I'll try to produce a build that can hopefully bypass their software. Worst case scenario I'll move all EX models to the mono variant.

Edited by alucryd
Jaywestmorland
Posted

thanks for your help with this. I have tried everything that I can think of to make it work. No luck. I have looked at all the installed files and it looks like everything is there for what I can tell. I have 2 of these and they have been great for my nas and backup nas. I have run them for years and they just work. I do have a large video and audio libraries. That is why I wanted to change my server so that I can use a localized database. I have installed and working with mysql right now for the database. Thanks again for your help.

Jaywestmorland
Posted

Same issue still can't open the index file to configure the app. I think something is installing the wrong way. 

Posted

Thanks, I'll try a mono package now, brb.

Jaywestmorland
Posted

No that is the same as the other ones. after install I receive a VERR_CONNECTION_REFUSED.

Jaywestmorland
Posted

could this be the port? I have tried to ssh into the port and I am unable to access. I can ssh into the drives on prot 22. 

Posted

Ah, sorry about that, looks like all our beta mono packages are down right now. I built the stable version

Jaywestmorland
Posted

I have got the startup page and will work on this thanks I think you got it 

Posted

Awesome, thanks for doing the testing :)

Posted
On 8/12/2021 at 11:41 AM, Jaywestmorland said:

I have got the startup page and will work on this thanks I think you got it 

@Jaywestmorland are you all set now?

Jaywestmorland
Posted

Yes it is fixed thanks works great

Posted

Thanks for the feedback !

  • 1 month later...
Posted

Hi all, I am having the same issue as this other user also, downloaded the package for emby server for 0S3 as I've yet to upgrade to OS5 as I've heard a few horror stories after the update so I'm hesitant! lol. I had tried to download that package that you posted on the 12th of Aug but it looks like it's dead. Is there any help I can get without updating to WD's OS5 (BTW I do plan to update but I have 4 8TB drives that I want backed up before I attempt it and well...that cost money I don't have :( lol) or must that be a requirement? Just asking, I'm running it on my laptop and it's running and handling fine, I just don't want to leave it on it as if I need to go my family doesn't have access to our catalog so I would love to get it on the NAS but if need be I can put it on a USFF I have! Just thought I'd ask.

This is the package I used:

emby-server-western_digital_ex4100_4.6.4.0_armhf.bin

and unit is the WD EX4100 (I can ssh into it if you would like to see logs)

Any info or help is greatly appreciated!

Thanks

Posted

@t4madmin

Quote

but it looks like it's dead

What do you mean by this?

Posted

@Luke sorry, I meant when I click on the link it gives me a "404 Not Found." I apologize, when you asked that I said to myself, yep, that was confusing on my part! My apologizes! Thanks for responding and if you need any other input let me know. I appreciate your time and any help!

 

Thanks

Posted
2 hours ago, t4madmin said:

@Luke sorry, I meant when I click on the link it gives me a "404 Not Found." I apologize, when you asked that I said to myself, yep, that was confusing on my part! My apologizes! Thanks for responding and if you need any other input let me know. I appreciate your time and any help!

 

Thanks

Hi, please try using the download from our website:

https://emby.media/western-digital-server-os3.html

Thanks.

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