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Trailer not loading


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jjadooa

Hi, 

I'm having an issue with playing trailers. The trailer opens up but it doesn't play, it gets stuck loading as per the picture attached. I have multiple devices and the issue is only happening on my Sony Android TV16269473496328653321803184659777.thumb.jpg.b64e6938355a5b91968e5ca9eadf2baa.jpg. The trailers were working fine till recently, I'm not sure what happened. 

Information:

Server build: 4.6.4.0

App: 2.0.09g

Android: 8

Build: Bravia_ATV3_4K_PA-user 8.0.0

Model Number: Sony KD-65X7500F

I have attached the logs for your reference. 

Regards, 

Jassim 

 

embyserver (1).txt

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Luke

Hi, is the issue only with this specific trailer?

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jjadooa

No it's happening with all trailers. The strange thing is that the cinema intros are working fine only when I try to launch the trailer from the movie or TV page that I'm facing this issue. 

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jjadooa

Hi @Luke,

It looks like the issue is happening on android tv application only. I tried it from another TV and also from the new Google TV Chromecast and I faced the same issue. It's working fine from my phone and tablet though. 

I hope this help narrowing it down. 

Regards 

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Same problem here on Nvidia Shield and Fire TV. Some trailers work and some times they don't. It will sit and buffer while still showing the loading screen of the trailer. Sometimes if I wait a couple minutes it might play the trailer.

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38 minutes ago, Pain said:

It seems none of the trailers play on the Nvidia shield or the fire tv

Hi, do the same trailers play in the emby web app?

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