jjadooa 0 Posted July 22 Share Posted July 22 Hi, I'm having an issue with playing trailers. The trailer opens up but it doesn't play, it gets stuck loading as per the picture attached. I have multiple devices and the issue is only happening on my Sony Android TV. The trailers were working fine till recently, I'm not sure what happened. Information: Server build: 4.6.4.0 App: 2.0.09g Android: 8 Build: Bravia_ATV3_4K_PA-user 8.0.0 Model Number: Sony KD-65X7500F I have attached the logs for your reference. Regards, Jassim embyserver (1).txt Link to comment Share on other sites More sharing options...
Luke 28638 Posted July 22 Share Posted July 22 Hi, is the issue only with this specific trailer? Link to comment Share on other sites More sharing options...
jjadooa 0 Posted July 22 Author Share Posted July 22 No it's happening with all trailers. The strange thing is that the cinema intros are working fine only when I try to launch the trailer from the movie or TV page that I'm facing this issue. Link to comment Share on other sites More sharing options...
jjadooa 0 Posted July 23 Author Share Posted July 23 Hi @Luke, It looks like the issue is happening on android tv application only. I tried it from another TV and also from the new Google TV Chromecast and I faced the same issue. It's working fine from my phone and tablet though. I hope this help narrowing it down. Regards Link to comment Share on other sites More sharing options...
towade 0 Posted July 25 Share Posted July 25 I have the same problem: Trailers doesn’t work on Nvidia Shield, but at PC iPhone and ipad. emby 4.6.4. @ DSM 7.0 Link to comment Share on other sites More sharing options...
Pain 13 Posted July 25 Share Posted July 25 Same problem here on Nvidia Shield and Fire TV. Some trailers work and some times they don't. It will sit and buffer while still showing the loading screen of the trailer. Sometimes if I wait a couple minutes it might play the trailer. Link to comment Share on other sites More sharing options...
Pain 13 Posted July 26 Share Posted July 26 It seems none of the trailers play on the Nvidia shield or the fire tv Link to comment Share on other sites More sharing options...
Luke 28638 Posted July 26 Share Posted July 26 38 minutes ago, Pain said: It seems none of the trailers play on the Nvidia shield or the fire tv Hi, do the same trailers play in the emby web app? Link to comment Share on other sites More sharing options...
Pain 13 Posted July 26 Share Posted July 26 15 minutes ago, Luke said: Hi, do the same trailers play in the emby web app? Hi, yes they do work in the web app.. 1 Link to comment Share on other sites More sharing options...
blackice2k3 0 Posted July 28 Share Posted July 28 Same problem here. Nvidia shield is not working. Iphone and webapp all fine. Link to comment Share on other sites More sharing options...
Luke 28638 Posted July 28 Share Posted July 28 We are looking into it. Thanks for reporting. Link to comment Share on other sites More sharing options...
chadwills 0 Posted August 10 Share Posted August 10 Has this been addressed with any of the beta releases? Link to comment Share on other sites More sharing options...
GrimReaper 836 Posted August 10 Share Posted August 10 51 minutes ago, chadwills said: Has this been addressed with any of the beta releases? It has, in 2.0.33 and now current 2.0.34. It has also been pushed on Google so you should receive the update sometime soon(ish) if you're not keen on sideloading. Link to comment Share on other sites More sharing options...
chadwills 0 Posted August 10 Share Posted August 10 OK, thanks. I see if in the 2.0.33 release notes here. Do you know if 2.0.34 release notes are posted anywhere? Release Notes - Android TV / Fire TV - Emby Community Link to comment Share on other sites More sharing options...
GrimReaper 836 Posted August 10 Share Posted August 10 Just now, chadwills said: Do you know if 2.0.34 release notes are posted anywhere? 1 Link to comment Share on other sites More sharing options...
Tenacious 0 Posted September 21 Share Posted September 21 Have the exact same issue on Xiaomi Mi TV Box S Media Player. Works fine through web browser. I had downgraded the Trailers verison to 1.2.4 and it fixed the issue but the plugin just auto updated to 1.3.0 (even though I disabled auto updates) and problem returned. Link to comment Share on other sites More sharing options...
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