jjadooa 0 Posted July 22 Share Posted July 22 Hi, I'm having an issue with playing trailers. The trailer opens up but it doesn't play, it gets stuck loading as per the picture attached. I have multiple devices and the issue is only happening on my Sony Android TV. The trailers were working fine till recently, I'm not sure what happened. Information: Server build: 4.6.4.0 App: 2.0.09g Android: 8 Build: Bravia_ATV3_4K_PA-user 8.0.0 Model Number: Sony KD-65X7500F I have attached the logs for your reference. Regards, Jassim embyserver (1).txt Link to post Share on other sites
Luke 27501 Posted July 22 Share Posted July 22 Hi, is the issue only with this specific trailer? Link to post Share on other sites
jjadooa 0 Posted July 22 Author Share Posted July 22 No it's happening with all trailers. The strange thing is that the cinema intros are working fine only when I try to launch the trailer from the movie or TV page that I'm facing this issue. Link to post Share on other sites
jjadooa 0 Posted July 23 Author Share Posted July 23 Hi @Luke, It looks like the issue is happening on android tv application only. I tried it from another TV and also from the new Google TV Chromecast and I faced the same issue. It's working fine from my phone and tablet though. I hope this help narrowing it down. Regards Link to post Share on other sites
towade 0 Posted Sunday at 10:48 AM Share Posted Sunday at 10:48 AM I have the same problem: Trailers doesn’t work on Nvidia Shield, but at PC iPhone and ipad. emby 4.6.4. @ DSM 7.0 Link to post Share on other sites
Pain 11 Posted Sunday at 11:07 PM Share Posted Sunday at 11:07 PM Same problem here on Nvidia Shield and Fire TV. Some trailers work and some times they don't. It will sit and buffer while still showing the loading screen of the trailer. Sometimes if I wait a couple minutes it might play the trailer. Link to post Share on other sites
Pain 11 Posted Monday at 04:11 PM Share Posted Monday at 04:11 PM It seems none of the trailers play on the Nvidia shield or the fire tv Link to post Share on other sites
Luke 27501 Posted Monday at 04:50 PM Share Posted Monday at 04:50 PM 38 minutes ago, Pain said: It seems none of the trailers play on the Nvidia shield or the fire tv Hi, do the same trailers play in the emby web app? Link to post Share on other sites
Pain 11 Posted Monday at 05:06 PM Share Posted Monday at 05:06 PM 15 minutes ago, Luke said: Hi, do the same trailers play in the emby web app? Hi, yes they do work in the web app.. 1 Link to post Share on other sites
blackice2k3 0 Posted Wednesday at 09:44 AM Share Posted Wednesday at 09:44 AM Same problem here. Nvidia shield is not working. Iphone and webapp all fine. Link to post Share on other sites
Luke 27501 Posted Wednesday at 03:50 PM Share Posted Wednesday at 03:50 PM We are looking into it. Thanks for reporting. Link to post Share on other sites
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