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Which help text? On this forum or in the emby library settings?

HI, did you also read the help text at the top of the dialog?

Apologies in advance for the AI prepared tarball but I have been trying to work with Claude to understand the root issues for the last 2 months and it has all the memory stored! @LukePlease see the attached tarball for multiple logs. It contains a mixed usage of software encoding + hardware accelerated encoding. Let me know if you require anything else! NOTE: Tarball is 3.9MB and gets extracted to around 45MB and contains 10 text files. emby-stuck-sessions-logs.tar.gz

Yes. The first thing I did was turn off "Enable multi-part items". It still didn't change it's behavior.

Hi there, have you explored the options on the library?

Hi, we are working on improving this. Thanks.

Hi, what version number of our standard android app did you try?

Just gathering these now for you @Luke. The post will be updated shortly!

Hello pierce1921, ** This is an auto reply ** Please wait for someone from staff support or our members to reply to you. It's recommended to provide more info, as it explain in this thread: Thank you. Emby Team

Does anyone know how to prevent emby from automatically joining/stacking two movies that have the names Part 1 and Part 2 in their title? I have two movies: "Chainsaw Man - The Compilation Part 1 (2025)" and "Chainsaw Man - The Compilation Part 2 (2025)" which have two different TMDB ids keep showing up as "Chainsaw Man - The Compilation Part 1 (2025)". When I move Part 1 out of the media folder it then picks up Part 2. But, Part 2 disappears when I put Part 1 back in place. I don't have any other media that I would want to auto join/stack, so I would prefer to turn that feature off completely. I am running emby version 4.9.5.0 on Centos 10.

Hi there, please attach the Emby server log from when the problem occurred: How to Report a Problem Thanks!

Will do

Hello! I have been experiencing some zombie sessions (currently playing sessions that get stuck on paused OR once reaching the end don't close the session) occurring quite frequently. I've done some logging to determine what the cause is and it seems to be related to subtitles? I am wondering if anyone has experienced something similar. Normally this wouldn't be a problem with unlimited sessions but because I share with a few friends and my home internet is quite bad up, I limit people to 2 streams MAX to avoid my internet becoming affected. Some of the zombie sessions symptoms cause: My CPU getting pegged at 100% until I restart Emby which causes other services to be affected. Session limits are being hit and users cannot play media as one of the zombie sessions are taking up one of their simultaneous slots. Transcode temp directories are not being emptied so it endlessly grows upwards of multiple GBs. Some of the steps I've taken to try and fix this are: Restarting Emby (clear winner, sometimes those zombies sessions survive a restart). Restarting the server to clear any ffmpeg processes (often nuclear option, rarely happens but most of my friends use subtitles). Writing a grim reaper script that detects these sessions and attempt to clear the ffmpeg process + clean up any related transcoding folders. Moving my Emby server onto a separate VM so that the storage node is not affected. I guess this kinda turns into a feature request but, is it possible to have an API endpoint that can properly kill sessions and action any fast follows? For the developers of Emby, let me know if you need any troubleshooting logs. Is there any ffmpeg patches that are applied on beta that are not in stable? I don't remember running into this issue on stable! Regards, Gabe.

are you using the latest version? it was only fixed in newer versions this year. softworkz is also working on a trailer update for a future release.

Luke is correct. I complained about this years ago as I had stuff go missing from my server. It turned out in the ancient builds (like 2016), it was on by default. Since then, the dev team has it disabled and you must physically enable it for the user.

Better yet, it's 2026, buy a streaming device that supports PGS natively. I sadly have zero problems with my firecube 3rd gen or my HTPC.

here's the log file embyserver-63922348800.txt

I see 2.3.6 in the store on my 2018.

Hi there, please attach the Emby server log from when the problem occurred: How to Report a Problem Thanks!

Differences in spellings or different music brainz ids.

Unfortunately yes, most likely.

OK we'll take a look at it. Thanks.

Hi. Please be sure to include the ffmpeg log(s). The Roku is probably the only device remuxing.

If you choose the subtitle you want prior to pressing play on the detail screen, when you come back to that detail screen the same subs are not still selected?

Have a read: Quick Start