Trailers cannot be played in the app

[guyvdw001 0]

Hello,
I can't play trailers in the Windows application, even though they are visible via Firefox.(using the same personal server, both internally and externally).

When I connect from outside my network (via a private DNS, on another PC, at my workplace), I can then see the trailers in the Windows application.

This isn't a critical issue, but I don't understand why.

Best regards from Belgium.

[Abobader 3515]

Hello guyvdw001,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[visproduction 372]

Of interest: Aug 12 2026 info about Chrome browsers failing to playback Youtube videos.  This appears to match the issue above where Firefox plays correctly.

https://chromestory.com/2026/08/youtube-playback-error-embedded-chrome/

[Luke 43050]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[guyvdw001 0]

Hello, thanks a lot for your answer.

In the browsers (Chrome or Firefox) the trailers are very good.

In the app only, the trailers are just ignored.

Strange, isn't it ?

I should mention that I have an Emby Premiere subscription.

 

[Mahinepua 132]

are you using the latest version?

it was only fixed in newer versions this year.

softworkz is also working on a trailer update for a future release. 

[guyvdw001 0]

hello, i use the 4.9.5.0 version.

 

[Mahinepua 132]

Your app version not server.

[guyvdw001 0]

Hello, j'ai maintenant la version 2.317.2.0 et les bandes annonces fonctionnent !

merci à tous !

Hello, I now have version 2.317.2.0 and the trailers are working!

Thanks everyone!

Guy.